PROS & CONS
What are the best aspects of this product?
Presence that customers, Prospects and internal employees can see so that we don't have many missed calls or voicemails any longer.
What aspects are problematic or could work better?
I have not had any issues with my new phone system
What features/services would you like to see in future versions of this product?
I would like to run reports on how often my team is on break, in wrap up etc.
What specific problems in your company were solved by this product?
More contact with customers, less voicemails, multiple ways for customers to communicate with the company not just through phone calls.
Are you a current user of this product?
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Streams Software included a customer facing presence and collaboration tool
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
PRICING & COSTS
What was the cost of implementing this product?
$29 a seat
What is your total annual cost for using this product?
Did you get any discount for this product? How much?