What are the best aspects of this product?
Promotional pricing at startup. There is no other reason to use this payroll processing program.
What aspects are problematic or could work better?
They use bait and switch tactics to lure customers in. We had two price increases during our first year. We are paying more now than we were paying our last payroll processing company. Don't trust these people!
What features/services would you like to see in future versions of this product?
Guaranteed pricing and an understanding that the only thing a small business owner wants to know at payroll time is, "How much is my total payroll expense." Patriot does not give you that number. You have to manually add the (1) net payroll paid, the (2) withheld employee taxes and the (3) employer taxes in order to get the number. The user has to search for those three fields every payroll period. How stupid is that?
What specific problems in your company were solved by this product?
They did not solve any problems for us. They created another one. Now we have to go searching again for another payroll processing company.
Are you a current user of this product?