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PhoneBurner Review

PhoneBurner
Our score: 8.8 User satisfaction: 100%

What is PhoneBurner?

PhoneBurner is a cloud-based power dialer designed to boost productivity for outbound sales teams. The platform offers more than standard capabilities of contact management and email tracking. PhoneBurner also enables smart lead distribution and advanced reporting to give teams everything they need to achieve sales growth. 

What makes PhoneBurner unique is that the software streamlines and speeds up the calling process, making it possible for sales agents to contact up to 80 leads per hour. Agents can always hear the phone ring, so conversation quality is never sacrificed. Sales teams get full control of the dialing experience, from start to finish. Features such as Local Caller ID also help boost live answer rates. 

PhoneBurner also offers LeadStream, a built-in lead distribution platform. LeadStream is capable of distributing leads to the right agents to increase the chances of conversion. The platform lets you choose the most effective lead distribution method for your team, so they can work more efficiently. 

The platform brings automation to your team’s prospecting efforts. Aside from eliminating the need for manual dialing, PhoneBurner helps agents save time by automating post-call processes, like setting dispositions or statuses for each contact. PhoneBurner’s built-in CRM features also streamline contact management and enable one-touch email sending. 

Lastly, PhoneBurner helps ensure transparency and accountability for your team.  The platform not only records calls but also tracks emails, so you’ll know if contacts open your emails or download attachments. Custom reports can be created based on the metrics you want, so keeping an eye on your team’s performance is easy. 

Migrating contacts into the PhoneBurner platform is easy. Users can take advantage of free white-glove setup and onboarding to customize the platform according to their unique needs. The entire platform is on the cloud, so no installation is needed on your end.

Overview of PhoneBurner Benefits

More conversations for more sales opportunities

PhoneBurner can help boost sales productivity, allowing agents to make up to 4 times more calls. The platform’s Power Dialer feature can dial up to 80 numbers per hour, giving agents more chances to close deals and make sales. Agents hear leads as they answer the phone, so the conversation immediately starts without the awkward silence commonly caused by using a multi-line dialer. These features ensure that conversations with leads never start on the wrong foot. 

Make smarter, more productive calls 

The platform puts high-value prospects front and center so you can focus on moving them further into the sales pipeline and close deals. This is possible through smart filters for leads, plus a feature that lets you create saved searches. This way, your sales teams can prioritize these prospects. Each saved search updates automatically as leads move down the sales funnel.

Call from any phone or VOIP

PhoneBurner is completely cloud-based, so you can log into the platform from anywhere. You can even use your mobile phone. All you have to do is choose the lead to contact, set a caller ID, and connect to the PhoneBurner bridge. You can start working on your sales pipeline in a matter of minutes. 

Get more leads to answer your calls

The platform connects you to more leads by providing a Local ID service. When one of your agents call a number that’s covered by your Local ID service plan, the service assigns and displays a unique local number. This makes the prospect more likely to take your call. Prospects can even call the number and be connected to the agent who called them. PhoneBurner’s Local ID service plans are flexible, so you can easily choose locations you want the service for.

Improved productivity through workflow automation

PhoneBurner helps you work as efficiently as possible. There’s no need to manually dial numbers, plus calls are automatically dropped if they go to voicemail. You can build email templates to send in one click based on call results. Use custom buttons to quickly set a status or disposition, organize prospects or tag leads after calls. All these features cut down the time spent on manual tasks so agents can focus on making money.

Save time with built-in CRM features

With PhoneBurner, there’s no need to switch between multiple software. The platform offers full-fledged CRM features, including contact management, lead filtering, automatic list building, call scheduling and campaigns, and lead distribution. With these features, you spend less time figuring out who to contact so you can focus on nurturing leads and closing deals. You can even send emails and text messages right from the dialer. SMS alerts are routed to your email inbox so you can see them right away. 

Easier lead filtering for more successful campaigns

PhoneBurner’s Advanced Search function lets you use a wide variety of filters to find the leads you want. You can search for contacts based on tags, location, dial session status, email status, contact activity, and last call result. This advanced level of filtering helps you achieve the right amount of targeting for your campaigns. 

Efficient lead distribution through LeadStream

LeadStream is a lead distribution engine that helps you avoid the hassle of manual lead distribution, which can be time-consuming especially if you have a large lead pool. Using LeadStream, you can automatically distribute leads to the right agents, so leads can get the nurturing they need to move further into the sales funnel. You can set distribution settings per agent and modify lead distribution rules as you need so agents always have leads to work on. 

Seamless productivity through hundreds of integrations

PhoneBurner offers integrations with more than 200 apps to bring even more automation to your sales process and to minimize the time agents spend switching between apps. Integrations with marketing and sales software like Salesforce, HubSpot, and Pipedrive allow you to add dialing functions wherever you’re working so you can make the most of your time. Through API, the platform can also be integrated into other third-party software. 

Improved transparency of your team’s performance and workflow

PhoneBurner automatically tracks every call and email made on the platform, providing detailed reports that you can use to spot potential performance issues. You can also build custom reports for the metrics that are important to your team. Additionally, the platform lets you motivate your team through self-updating, real-time leaderboards on metrics such as calls made, talk time, and closed deals. 

Hassle-free team management

The platform offers a dashboard where you can quickly add or remove seats as needed. Through the dashboard, you can also track individual agent performance and share content with new agents. This way, new agents can quickly get to work on turning leads into prospects and opportunities and closing deals. 

Quick and easy contact migration and onboarding

You’ll get a dedicated PhoneBurner specialist to guide you through the setup process and customize the platform’s settings according to your sales process. The specialist can help you set up your accounts and workflows and provide training to your agents so they can hit the ground running.

Overview of PhoneBurner Features

  • Power-dialer boosts outbound productivity up to 4x
  • Call tracking, reporting, and analytics
  • Local Caller ID service
  • Post-call workflow automation
  • Automated lead distribution through LeadStream
  • Fully scalable for teams of any size
  • Built-in CRM features
  • Tags and saved searches for leads
  • Intelligent lead filtering
  • Automatic call tracking and recording
  • Detailed contact records
  • Email tracking with open and download rates
  • Unlimited call campaigns and schedules
  • One-touch Emails
  • Reports for custom metrics
  • Real-time, self-updating leaderboards
  • SMS sending from the dialer
  • White-glove setup and onboarding

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

PhoneBurner Position In Our Categories

Knowing that companies have unique business-related demands, it is only rational that they avoid choosing a one-size-fits-all, “perfect” business application. Still, it is nearly futile to find such an app even among sought-after software systems. The reasonable thing to do is to take note of the several major functions that necessitate deliberation such as major features, plans, technical skill aptitude of staff members, business size, etc. Thereafter, you must follow through the research systematically. Read some of these PhoneBurner evaluations and look over the other software products in your list more closely. Such detailed research ascertain you weed out mismatched applications and pay for the one which offers all the features your business requires for success.

Position of PhoneBurner in our main categories:

TOP 50

PhoneBurner is one of the top 50 Communications Software products

TOP 50

PhoneBurner is one of the 50 Customer Support Software products

TOP 20

PhoneBurner is one of the top 20 Fundraising Software products

TOP 50

PhoneBurner is one of the 50 Remote Work Software products

TOP 100

PhoneBurner is one of the top 100 Sales Software products

PhoneBurner is also listed in the following subcategories:

There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your company’s specific requirements? A popular software application may have thousands of users, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few PhoneBurner Call Center Software reviews and mull over the aspects that you desire in the software such as the fees, main tools, available integrations etc. Then, choose a few solutions that fit your needs. Check out the free trials of these platforms, read online opinions, get information from the vendor, and do your investigation meticulously. This exhaustive homework is certain to aid you select the most excellent software platform for your firm’s specific needs.

How Much Does PhoneBurner Cost?

PhoneBurner Pricing Plans:

Free Trial

Unlimited Dialing

$149/month

Single users get unlimited dialing for $149/month ($126/month if annual), along with these features:

  • Unlimited power dialing
  • Built-in sales CRM (+ integrations available)
  • Voicemail drop
  • Instant email sending
  • Email and attachment tracking
  • Advanced search and lead filtering
  • Custom dispositions
  • Call recording
  • Call tracking & analytics
  • Local ID (optional extra)
  • SMS text messaging (optional extra)
  • Phone support
  • White-glove onboarding

Teams enjoy these bonus features, along with volume discounts based on team size and term length:

  • Dedicated admin portal
  • Automatic lead distribution
  • Real-time reports and leaderboards
  • Content sharing for rapid setup
  • Add and remove seats as needed
  • Admins are free unless engaged in dialing

There are no contracts, setup fees, or per-minute charges. Try PhoneBurner free without a credit card.

User Satisfaction

Positive Social Media Mentions 24
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PhoneBurner reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PhoneBurner. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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PhoneBurner Comparisons

PhoneBurner user reviews

Great Product…even better customer service!

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2020 Company Size: 11-50 Employees Industry: Financial Services

What are PhoneBurner pricing details?

PhoneBurner Pricing Plans:

Free Trial

Unlimited Dialing

$149/month

Single users get unlimited dialing for $149/month ($126/month if annual), along with these features:

  • Unlimited power dialing
  • Built-in sales CRM (+ integrations available)
  • Voicemail drop
  • Instant email sending
  • Email and attachment tracking
  • Advanced search and lead filtering
  • Custom dispositions
  • Call recording
  • Call tracking & analytics
  • Local ID (optional extra)
  • SMS text messaging (optional extra)
  • Phone support
  • White-glove onboarding

Teams enjoy these bonus features, along with volume discounts based on team size and term length:

  • Dedicated admin portal
  • Automatic lead distribution
  • Real-time reports and leaderboards
  • Content sharing for rapid setup
  • Add and remove seats as needed
  • Admins are free unless engaged in dialing

There are no contracts, setup fees, or per-minute charges. Try PhoneBurner free without a credit card.

What integrations are available for PhoneBurner?

In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.

 

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PhoneBurner average rating:

Average score
4.8/5 (1 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Anonymous Reviewer

PROS: This product was designed and built specifically for call centers and you can see that there is a lot of thought that has gone into the layout. On top of that, the customer service is stellar so far!

CONS: User Interface could use a facelift

Reviewed 5 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: This product was designed and built specifically for call centers and you can see that there is a lot of thought that has gone into the layout. On top of that, the customer service is stellar so far!

CONS: User Interface could use a facelift

Reviewed 5 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great Product…even better customer service!

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2020 Company Size: 11-50 Employees Industry: Financial Services

PROS: This product was designed and built specifically for call centers and you can see that there is a lot of thought that has gone into the layout. On top of that, the customer service is stellar so far!

CONS: User Interface could use a facelift

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Reviewed By Louie Andre
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