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QuickBooks Enterprise Review

QuickBooks Enterprise
Our score: 9.2 User satisfaction: 96%

What is QuickBooks Enterprise?

The vendor’s field service management product is one of the many industry-specific solutions under QuickBooks Enterprise, the powerful and high capacity offering of the popular accounting product. What distinguishes Enterprise from other QuickBooks platforms is its advanced features designed for the unique business needs of various industries like manufacturing and wholesale, construction, retail, and non-profit. FSM falls under the purview of QuickBooks Enterprise, offering sophisticated but easy-to-use tools to seamlessly connect service managers and administrators with their field technicians.

QuickBooks Enterprise FSM is a web-based platform an ideal tool for businesses that need to efficiently manage their service personnel in the field such as HVAC companies, plumbing and electrical repair services, and power and utility firms, among others. There are many features and capabilities offered by the software foremost of which are real-time field updates, job scheduling, and on-location invoicing. It is able to deliver instant information on technician schedules and work orders as well as track work hours and location. It ensures that field service personnel are on their job and doing what they need to do according to schedule.

When service has been completed by technicians for the clients, the former can issue invoices on-the-spot for the latter. The smooth process made possible through QuickBooks Enterprise FSM not only connects your service technicians with your office but also lets you schedule more jobs and get paid quicker without having to worry technician productivity, work status, and receivables. Best of all, all your field service data and financial information are synced on all the devices you use in the and your office workstation. This gives you flexible control and dynamic management over the important elements of field service – your people, clients, cash flow, costs, and everyone’s time.

Overview of QuickBooks Enterprise Benefits

Expertly manage schedules

Field service business is a fast-paced operation. You should be able to quickly respond to urgent service requests from customers. How fast you can deliver on service spells the difference between loyal customers and lost clients. QuickBooks Enterprise FSM allows you to easily take stock of technicians’ schedules whether you need to reshuffle or reassign work orders. It empowers you or your dispatcher to leverage information such as each technician’s location, status, and work orders. If you need to respond to a sudden client request but your technician for the day is not around, it takes a simple drag and drop to assign a work order to a new technician.

All-around visibility

You get a bird’s-eye view of what each technician is working on, the work status, and the time spent on the job. You’ll even be able to view and edit job details with a simple click of the mouse. Through integration with Google Maps, you get to monitor technician’s travel time, arrival time, and hours clocked in order to optimize work and schedules. With work time data gathered through the FSM software, you can populate your QuickBooks weekly timesheet and streamline payroll processing through a time card add-on module.

Go digital and paperless

Wireless work orders eliminate the hassles of paperwork and the associated bottlenecks. Your field technicians will no longer be running around with clipboards, pens, and notebooks. These traditional tools are replaced by FSM’s mobile apps on Android and iOS phones and tablets. This means improved control processes and instant information on schedules, reassignment, and work orders alongside real-time access to customer profiles and service history. If the situation calls for it, technicians will be able to make intelligent decisions and data-backed judgment calls while in the field.

Improve first-time fix rates

You get online centralized storage for all data and information on your equipment service, contacts, and customers. Information is the game change in today’s digital age and for field service, quick access to information is needed in order for technicians to do the job right the first time around. Before going out to deliver service, your technicians are well informed of the service history of the equipment at hand so they can achieve better first-time fix rates and provide optimal service to customers. You know what satisfied customers mean – loyalty, repeat services, and new customers (by word of mouth from your happy clients).

Integration with QuickBooks products

QuickBooks Enterprise FSM integrates with other QuickBooks products such as QB Pro and QB Premier as well as with Merchant Services and Advanced Inventory and Reporting. You get extended functionality with merchant services which allows you to improve cash flow and save time by processing payments in the field using the FSM mobile app. Meanwhile, you can tap advanced Inventory and reporting tools to track and manage truck and warehouse inventory and synchronize inventory placed on an invoice to shorten the invoicing process and do away with the need to reconcile later.

Overview of QuickBooks Enterprise Features

  • Real-time field updates
  • Job scheduling
  • On-the-spot invoicing
  • Work order management
  • Data sync
  • Time tracking
  • GPS tracking
  • Centralized storage
  • Mobile apps
  • Integrations

QuickBooks Enterprise Position In Our Categories

Keeping in mind businesses have distinctive business requirements, it is reasonable they steer clear of settling on an all-in-one, ”best” solution. Nevertheless, it is troublesome to find such an app even among well-known software products. The clever step to undertake would be to shortlist the various vital aspects that necessitate analysis like essential features, packages, technical skill aptitude of staff, company size, etc. Next, you must do your research comprehensively. Read some of these QuickBooks Enterprise reviews and look into each of the software options in your list in detail. Such well-rounded research can make sure you take out mismatched applications and subscribe to the system that provides all the function you require business requires to be successful.

Position of QuickBooks Enterprise in our main categories:

QuickBooks Enterprise is also listed in the following subcategories:

Enterprises have different wants and requirements and no software application can be just right in such a scenario. It is useless to try to find an ideal off-the-shelf software product that meets all your business wants. The smart thing to do would be to modify the application for your specific wants, staff member skill levels, finances, and other elements. For these reasons, do not rush and pay for well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your homework, check out each short-listed application in detail, read a few QuickBooks Enterprise Field Service Management Software - FSM reviews, call the maker for explanations, and finally settle for the product that offers what you require.

How Much Does QuickBooks Enterprise Cost?

QuickBooks Enterprise Pricing Plans:

Free Trial

1 – 10 users

$35/user per month

11 - 40 users

$31/user per month

41 – 101 users

$28/user per month

QuickBooks Enterprise for Field Service Management offers a monthly subscription to its online service, with no contract required. It follows user-based pricing which means there are price points for a certain number of users for the software, such as:

QuickBooks Enterprise FSM

  • 1 – 10 users: $35/user per month
  • 11 – 40 users: $31/user per month
  • 41 – 101 users: $28/user per month

There are also add-ons modules available including:

Time Card (QuickBooks Weekly Timesheet)

  • 1 – 10 users: $15/user per month
  • 11 – 40 users: $13.33/user per month
  • 41 – 101 users: $12.08/user per month

Preventative Maintenance/Service Agreement

  • 1 – 10 users: $15/user per month
  • 11 – 40 users: $13.33/user per month
  • 41 – 101 users: $12.08/user per month

User Satisfaction

Positive Social Media Mentions 187
Negative Social Media Mentions 9

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and QuickBooks Enterprise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with QuickBooks Enterprise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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QuickBooks Enterprise user reviews

Indispensable software for our business

Read full review >
Cameron
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: 1-10 Employees Industry: Retail

Review of QuickBooks Enterprise

Read full review >
Edna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: Accounting

An essential app for a company dealing with multiple accounts

Read full review >
Mark
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: 11-50 Employees Industry: N/A

QuickBooks Enterprise review

Read full review >
Pam
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2018 Company Size: 11-50 Employees Industry: Consumer Electronics

The best accounting platform available

Read full review >
Cedric
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2018 Company Size: 11-50 Employees Industry: Law Practice

What are QuickBooks Enterprise pricing details?

QuickBooks Enterprise Pricing Plans:

Free Trial

1 – 10 users

$35/user per month

11 - 40 users

$31/user per month

41 – 101 users

$28/user per month

QuickBooks Enterprise for Field Service Management offers a monthly subscription to its online service, with no contract required. It follows user-based pricing which means there are price points for a certain number of users for the software, such as:

QuickBooks Enterprise FSM

  • 1 – 10 users: $35/user per month
  • 11 – 40 users: $31/user per month
  • 41 – 101 users: $28/user per month

There are also add-ons modules available including:

Time Card (QuickBooks Weekly Timesheet)

  • 1 – 10 users: $15/user per month
  • 11 – 40 users: $13.33/user per month
  • 41 – 101 users: $12.08/user per month

Preventative Maintenance/Service Agreement

  • 1 – 10 users: $15/user per month
  • 11 – 40 users: $13.33/user per month
  • 41 – 101 users: $12.08/user per month

What integrations are available for QuickBooks Enterprise?

QuickBooks Enterprise FSM integrates with QuickBooks Pro, QuickBooks Premier, QuickBooks Merchant Services, and key tools of QuickBooks Enterprise such as Advanced Inventory and Advanced Reporting.

QuickBooks Enterprise average rating:

Average score
5/5 (9 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Cameron

PROS: QuickBooks Enterprise offers amazing features to make it easy to run all aspects of our business. There are many details and options available in the software and we use most of them daily to run the tasks of our small business.

CONS: The only minus point is the desktop version is not compatible with Mac which I use. So I have to shell out the monthly cost of subscribing to the cloud-based system. On the positive side, it is convenient and the cost is worth it.

Reviewed 8 months ago

Read full review >

The least favorable review

Mark

PROS: I use the QuickBooks Enterprise software to analyze where money enters and leaves the business. I record Payroll for our company and I could identify trends in our employee expenses based on the variable hours they worked. It is also easy to enter and record data.

CONS: QuickBooks resumes to the last page of the ledger that was on during its previous use. This can be a negative when another user uses the system for their ledger. This means I have to search for my ledgers when I open the app. This can be solved by offering a “favorites” sidebar or window.

Reviewed 9 months ago

Read full review >

More reviews from 9 actual users:

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Indispensable software for our business

Read full review >
Cameron
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: 1-10 Employees Industry: Retail

PROS: QuickBooks Enterprise offers amazing features to make it easy to run all aspects of our business. There are many details and options available in the software and we use most of them daily to run the tasks of our small business.

CONS: The only minus point is the desktop version is not compatible with Mac which I use. So I have to shell out the monthly cost of subscribing to the cloud-based system. On the positive side, it is convenient and the cost is worth it.

What do you think about this review? Great Poor

Review of QuickBooks Enterprise

Read full review >
Edna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: Accounting

PROS: I love that QuickBooks Enterprise is so easy to use. It offers a larger database than other QB solutions and hence is a good app for big companies as it can manage a higher volume of inventory items, bills, invoices, etc.

CONS: The major negative is it is difficult to make changes to the data and historical info. However, this is an internal control problem of the company.

What do you think about this review? Great Poor

An essential app for a company dealing with multiple accounts

Read full review >
Mark
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I use the QuickBooks Enterprise software to analyze where money enters and leaves the business. I record Payroll for our company and I could identify trends in our employee expenses based on the variable hours they worked. It is also easy to enter and record data.

CONS: QuickBooks resumes to the last page of the ledger that was on during its previous use. This can be a negative when another user uses the system for their ledger. This means I have to search for my ledgers when I open the app. This can be solved by offering a “favorites” sidebar or window.

What do you think about this review? Great Poor

QuickBooks Enterprise review

Read full review >
Pam
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2018 Company Size: 11-50 Employees Industry: Consumer Electronics

PROS: I appreciate that QuickBooks Enterprise is easy to use and manage which make it the perfect app for order management. We also use it manage order fulfillment, inventory, accounts receivable and accounts payable.

CONS: A big negative for me is I cannot access QB Enterprise on the web. This makes it hard to work on the go as I need to spend a lot of time to set up and log into the system.

What do you think about this review? Great Poor

The best accounting platform available

Read full review >
Cedric
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2018 Company Size: 11-50 Employees Industry: Law Practice

PROS: For me, the plus points are the system is easy to use, has been around for years which makes it possible to employee a bookkeeper who has many years of experience using the solution, integrates seamlessly with CRM platform, and offers customizable templates for invoices, collection letters, etc.

CONS: The only downside is the pricing is on the high side as you have to shell out for a new package annually.

What do you think about this review? Great Poor

QuickBooks Enterprise is an essential tool

Read full review >
Viola
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I love that QuickBooks Enterprise integrates smoothly with the other apps I use which saves money and time. Plus, the system offers sophisticated inventory features that help you to easily manage all stages of the inventory lifecycle.

CONS: I have no complaints about QuickBooks Enterprise and I heartily recommend this solution to all prospective users.

What do you think about this review? Great Poor

Reasons why QuickBooks Enterprise is perfect for your company

Read full review >
Charles
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that the app provides flexible security access rights to help companies that employ more than one data entry employee. The administrator can use the more than hundred toggles to develop roles and assign access to particular areas and the level of access to that area. This ensures that our employees access only what they need and not other data. It also helps us to use more than one employee for data entry.

CONS: QuickBooks Enterprise is an ideal app for medium-sized businesses. But users who have switched from a more complex system are disappointed with the lack of sophistication in the features of QB Enterprise. Though the vendor has improved features like Advanced Pricing and Advanced Inventory, manufacturers prefer other systems for LIFO costing and job shop processes.

What do you think about this review? Great Poor

I use QuickBooks every week

Read full review >
Josh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.01.2018 Company Size: More than 100 Employees Industry: Accounting

PROS: I love that QuickBooks Enterprise can be used easily by both accounting professionals as well as lay users. Plus, you can use check entry and journal entries to bridge the gap between the users.

CONS: The system can become disarranged if novice users use it in an untidy way. There is also a chance for unbalanced transactions to happen.

What do you think about this review? Great Poor

Robust software

Read full review >
Eduardo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: I love that QuickBooks Enterprise offers all the features needed by small and medium-sized companies. The app is easy to use and the customer support is excellent. Overall, you get great value for your investment.

CONS: I am a big fan of the system and the company, the negative for me is the high fees for upgrading and consulting.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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