RightAnswers Review

Our score: 9.0 User satisfaction: 100%

What is RightAnswers?

RightAnswers is a knowledge management software designed to boost customer service agents’ effectiveness and productivity as well as improve companies’ self-service capabilities for their customers. It offers users with a centralized knowledge hub where they can create and manage knowledgebase articles, FAQs, and other content that contain relevant information and from which their customer service representatives get their answers for customer queries and issues.

Used by many of the world’s leading brands and companies including Nestle, Duke Energy, Pfizer, and LinkedIn, RightAnswers not only helps turn customer service agents into subject matter experts but also drive customer loyalty with its self-service features. Employees become empowered as well because RightAnswers allow them to create, find, and share company knowledge effortlessly.

Overview of RightAnswers Benefits

RightAnswers delivers a robust and comprehensive knowledge management software designed to simplify the way you create, discover, share, and manage company knowledge for internal use and customer service purposes. It comes with all the basic and advanced tools you need or want from a knowledge management platform, including authoring tools, editing features, custom knowledgebase articles, permission controls, and more.

Its main benefit is that it allows you to easily create and manage knowledge articles and personalized solutions based on roles (agents, employees, and customers). The software comes with a collection of pre-built templates, each designed to address specific problems and queries, so you don’t have to build your knowledge base from scratch.

Aside from articles, RightAnswers also supports multimedia platforms. This allows your agents and employees to create, upload, access, and share multimedia content such as videos, webinars, and instruction guides so they can deliver top class customer service or gain the necessary knowledge needed so employees can perform their roles and do their tasks to the best of their abilities. On top of that, RightAnswers comes with multi-lingual solutions, enabling companies to provide support and instruction to their clients across the globe.

For these reasons and more is why so many international brands choose RightAnswers to deliver top class service to their customers as well as provide their employees with instant access to company knowledge.

Overview of RightAnswers Features

  • Enterprise knowledge hub
  • Knowledge-paks
  • Self-service
  • Agent portal
  • Solution manager
  • Analytics
  • Community
  • Integrations

RightAnswers Position In Our Categories

Since businesses have specific business-related wants, it is prudent they abstain from deciding on a one-size-fits-all, “perfect” software solution. Be that as it may, it is difficult to stumble on such a software solution even among branded software solutions.
The logical thing to undertake can be to list the different vital aspects that need analysis like essential features, plans, skill ability of staff, business size, etc. After which, you must follow through your product research comprehensively. Browse over some RightAnswers analyses and look over the other solutions in your list in detail. Such comprehensive product research can make sure you avoid unfit apps and subscribe to the system which delivers all the function your company requires.

Position of RightAnswers in our main categories:

TOP 10

RightAnswers is one of the top 10 Knowledge Management Software products

If you are interested in RightAnswers it could also be sensible to analyze other subcategories of Knowledge Management Software gathered in our base of B2B software reviews.

Enterprises have diverse wants and requirements and no software application can be ideal in such a scenario. It is useless to try to find an ideal off-the-shelf software product that meets all your business wants. The smart thing to do would be to modify the system for your special needs, worker skill levels, finances, and other elements. For these reasons, do not rush and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your research, look into each short-listed platform in detail, read a few RightAnswers Knowledge Management Software reviews, speak to the seller for clarifications, and finally select the application that provides what you want.

How Much Does RightAnswers Cost?

RightAnswers Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 37
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RightAnswers reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RightAnswers. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are RightAnswers pricing details?

RightAnswers Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for RightAnswers?

RightAnswers integrates with the following business systems and applications:

  • Salesforce
  • ServiceNow
  • NetSuite CRM
  • BMC

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Reviewed By Nestor Gilbert
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