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RingOver REVIEW

VoIP Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.0

What is RingOver?

RingOver is a cloud-based phone system that boosts communication capabilities of any business or organization, enabling them to use their phones for sales, customer support, and internal collaboration. There is no installation required and no additional devices or hardware to acquire and set up. All communications are done in the cloud, from business calls, follow-ups, appointment confirmations, and support delivery.

RingOver integrates with popular sales and customer service systems such as Zoho, Salesforce, and HubSpot, allowing businesses to access and use all phone features directly from their CRM systems. Customers and potential clients can easily connect and make phone calls to businesses, boosting engagement and driving revenue with ease.

Overview of RingOver Benefits

Own Telecom Operator

RingOver is one of the few modern VoIP providers that have its own telecommunication infrastructure and servers. This results in top-class voice quality as RingOver’s infrastructure enjoys direct links with the largest networks (Orange, SFR, BICS, Telecom Italia, TATA).

Technical services and maintenance are all done in-house. RingOver doesn’t outsource to third-parties. Instead, they field a team of expert engineers and developers who are well-equipped and hands-on in managing their infrastructure, ensuring timeliness and responsiveness whenever issues arise. Since there are no third-parties involved, all customer data remain secure in RingOver’s Paris-based servers.

Budget control

You can make and receive phone calls using the service. RingOver’s standard plans help ensure you don’t go over your plan limit with a guarantee that no exorbitant surprise bills await you at the end of the month.

Easy and simple setup

RingOver’s cloud-based phone system is easy to set up. Configuration is a breeze and you’ll have a fully functioning phone infrastructure for your company in five minutes or less. You don’t have to waste precious time for the phone system to activate. Once you are ready to go, you can immediately use RingOver to make phone calls and steer your business.

Real-time comprehensive statistics

RingOver enables you to know your team’s overall performance, down to the minutest details, right from your dashboard. You can modify the filters so that you can see what’s going on and identify issues in real time. Monitoring calls and tracking their routes helps you determine what transpired during the conversation and accurately assess if your employees following your workflows and providing the right responses.

Overview of RingOver Features

  • Call From Web Browser
  • Smart Dialer
  • Internal Calls
  • Call Forwarding
  • Online Call Log
  • Interactive Voice Response
  • Call Transfer
  • Call Waiting
  • Customized Greeting
  • Text Messaging
  • Email Signature
  • Voicemail by Email
  • Internal Chat
  • Collaborative Texts
  • Receive Faxes
  • Switch Devices During Call
  • Snooze Mode
  • Working Hours
  • Simultaneous Ringer
  • Shared Directory
  • Conference Calls
  • CRM and Helpdesk Integration
  • Public API
  • Webhooks
  • VoIP Phone
  • Call Logs
  • Double Listening
  • Real-Time Statistics
  • Call Recording
  • Chronology of a Call
  • Statistics and Reporting
  • Join Conversation

What Problems Will RingOver Solve?

Obtaining local numbers in another country where the business is not physically present

Startup X is located in London but his clientele is growing in France, Germany, and Ireland. CEO John needs his team to be able to localize their calls without having to open offices in other countries. Using RingOver’s suite of local numbers (landline and/or mobile) in more than 60 countries, John and his team can obtain numbers in France, Germany, and Ireland so his sales team can add more credibility when connecting with clients abroad.

John can order numbers directly from his dashboard anytime he needs to and have his users continue with business as usual – this time with the calling tools they need to succeed. Bonus, John’s team enjoy free unlimited outgoing calls to over 60 destinations including France, Germany, and Ireland.

Features: local numbers, outgoing number switching, self-service dashboard, free unlimited call to 60+ destinations

Startup Y needs to set up a call center phone system so his callers can connect to the right agent and his agent can track all conversations

Theo is the Head of Customer Service at Startup Y but currently, all company calls are routed through one number and, often, the calls are not picked up by the right department or agent on the first instance. Callers become frustrated having to wait long times to be connected and have their request taken.

With RingOver’s call center features, Theo is able to set up an interactive voice response system (IVR) and add a voice greeting menu which outlines a list of menu options for callers to select based on the nature of their call. His customer service agents are grouped according to function (billings, technical requests, bookings, support, VIP customers etc.) and Theo can create several call routings from the menu options to the appropriate user group.

In addition, Theo knows that his team needs to be able to know who’s calling beforehand and also track all call logs and voicemails. So, he integrates his team’s RingOver with Zoho CRM. Now, all call activities are logged in the corresponding client record in Zoho CRM and his agents can view all previous interactions with clients. Outside of working hours, Theo is able to set up a working schedule for open lines as well as an IVR voicemail with email notifications so his agents can follow up on missed calls when they return to work.

Features: IVRs, CRM integration, automatic data-sync, self-service dashboard, call logs, call recording, text-to-speech, voicemail greetings and messages, working schedule, email notifications

Awards & Quality Certificates

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RingOver Position In Our Categories

RingOver is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#35
Category:Position:
VoIP Software#35

Every enterprise has its own characteristics, and might need a special VoIP Software solution that will be designed for their company size, type of customers and staff and even particular industry they deal with. It's not wise to count on finding a perfect app that will be suitable for each business no matter what their background is. It may be a good idea to read a few RingOver reviews first and even then you should remember what the service is intended to do for your company and your employees. Do you require an easy and straightforward app with only essential features? Will you really use the complex functionalities needed by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a trustworthy app that will match your budget.

How Much Does RingOver Cost?

RingOver Pricing Plans:
Free trial
Starter
€19/user/month
Business
€29/user/month
Premium
€39/user/month

RingOver offers the following basic and enterprise pricing packages. Below are the starting prices for a 24-month subscription:

Starter – €19/user/month

  • Unlimited Calls
  • One Landlines Number For Each User
  • Call From Web and Mobile App
  • Phone System

Business – €29/user/month

  • All Starter Features
  • Call Supervision
  • CRM & Helpdesk Integrations

Premium – €39/user/month

  • All Business Features
  • API / Webhooks
  • SIP compatibility
  • Dedicated account managers
  • Personalized onboarding

User Satisfaction

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RingOver reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RingOver. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • French
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

What are RingOver pricing details?

RingOver Pricing Plans:
Free trial
Starter
€19/user/month
Business
€29/user/month
Premium
€39/user/month

RingOver offers the following basic and enterprise pricing packages. Below are the starting prices for a 24-month subscription:

Starter – €19/user/month

  • Unlimited Calls
  • One Landlines Number For Each User
  • Call From Web and Mobile App
  • Phone System

Business – €29/user/month

  • All Starter Features
  • Call Supervision
  • CRM & Helpdesk Integrations

Premium – €39/user/month

  • All Business Features
  • API / Webhooks
  • SIP compatibility
  • Dedicated account managers
  • Personalized onboarding

What integrations are available for RingOver?

RingOver integrates with the following business systems and applications:

  • Zoho
  • ZohoDesk
  • Pipedrive
  • HubSpot
  • Zendesk
  • FreshDesk
  • Intercom
  • Gorgia
  • Sellsy
  • SalesForce
  • Custom CRMs via API keys

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