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RingOver Review

RingOver
Our score: 8.0 User satisfaction: N/A

What is RingOver?

RingOver is a cloud-based phone system that boosts communication capabilities of any business or organization, enabling them to use their phones for sales, customer support, and internal collaboration. There is no installation required and no additional devices or hardware to acquire and set up. All communications are done in the cloud, from business calls, follow-ups, appointment confirmations, and support delivery.

RingOver integrates with popular sales and customer service systems such as Zoho, Salesforce, and HubSpot, allowing businesses to access and use all phone features directly from their CRM systems. Customers and potential clients can easily connect and make phone calls to businesses, boosting engagement and driving revenue with ease.

Overview of RingOver Benefits

Own Telecom Operator

RingOver is one of the few modern VoIP providers that have its own telecommunication infrastructure and servers. This results in top-class voice quality as RingOver’s infrastructure enjoys direct links with the largest networks (Orange, SFR, BICS, Telecom Italia, TATA).

Technical services and maintenance are all done in-house. RingOver doesn’t outsource to third-parties. Instead, they field a team of expert engineers and developers who are well-equipped and hands-on in managing their infrastructure, ensuring timeliness and responsiveness whenever issues arise. Since there are no third-parties involved, all customer data remain secure in RingOver’s Paris-based servers.

Budget control

You can make and receive phone calls using the service. RingOver’s standard plans help ensure you don’t go over your plan limit with a guarantee that no exorbitant surprise bills await you at the end of the month.

Easy and simple setup

RingOver’s cloud-based phone system is easy to set up. Configuration is a breeze and you’ll have a fully functioning phone infrastructure for your company in five minutes or less. You don’t have to waste precious time for the phone system to activate. Once you are ready to go, you can immediately use RingOver to make phone calls and steer your business.

Real-time comprehensive statistics

RingOver enables you to know your team’s overall performance, down to the minutest details, right from your dashboard. You can modify the filters so that you can see what’s going on and identify issues in real time. Monitoring calls and tracking their routes helps you determine what transpired during the conversation and accurately assess if your employees following your workflows and providing the right responses.

Overview of RingOver Features

  • Call From Web Browser
  • Smart Dialer
  • Internal Calls
  • Call Forwarding
  • Online Call Log
  • Interactive Voice Response
  • Call Transfer
  • Call Waiting
  • Customized Greeting
  • Text Messaging
  • Email Signature
  • Voicemail by Email
  • Internal Chat
  • Collaborative Texts
  • Receive Faxes
  • Switch Devices During Call
  • Snooze Mode
  • Working Hours
  • Simultaneous Ringer
  • Shared Directory
  • Conference Calls
  • CRM and Helpdesk Integration
  • Public API
  • Webhooks
  • VoIP Phone
  • Call Logs
  • Double Listening
  • Real-Time Statistics
  • Call Recording
  • Chronology of a Call
  • Statistics and Reporting
  • Join Conversation

What Problems Will RingOver Solve?

Problem #1: Obtaining local numbers in another country where the business is not physically present

Startup X is located in London but his clientele is growing in France, Germany, and Ireland. CEO John needs his team to be able to localize their calls without having to open offices in other countries. Using RingOver’s suite of local numbers (landline and/or mobile) in more than 60 countries, John and his team can obtain numbers in France, Germany, and Ireland so his sales team can add more credibility when connecting with clients abroad.

John can order numbers directly from his dashboard anytime he needs to and have his users continue with business as usual – this time with the calling tools they need to succeed. Bonus, John’s team enjoy free unlimited outgoing calls to over 60 destinations including France, Germany, and Ireland.

Features: local numbers, outgoing number switching, self-service dashboard, free unlimited call to 60+ destinations

Problem #2: Startup Y needs to set up a call center phone system so his callers can connect to the right agent and his agent can track all conversations

Theo is the Head of Customer Service at Startup Y but currently, all company calls are routed through one number and, often, the calls are not picked up by the right department or agent on the first instance. Callers become frustrated having to wait long times to be connected and have their request taken.

With RingOver’s call center features, Theo is able to set up an interactive voice response system (IVR) and add a voice greeting menu which outlines a list of menu options for callers to select based on the nature of their call. His customer service agents are grouped according to function (billings, technical requests, bookings, support, VIP customers etc.) and Theo can create several call routings from the menu options to the appropriate user group.

In addition, Theo knows that his team needs to be able to know who’s calling beforehand and also track all call logs and voicemails. So, he integrates his team’s RingOver with Zoho CRM. Now, all call activities are logged in the corresponding client record in Zoho CRM and his agents can view all previous interactions with clients. Outside of working hours, Theo is able to set up a working schedule for open lines as well as an IVR voicemail with email notifications so his agents can follow up on missed calls when they return to work.

Features: IVRs, CRM integration, automatic data-sync, self-service dashboard, call logs, call recording, text-to-speech, voicemail greetings and messages, working schedule, email notifications

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

RingOver Position In Our Categories

Since companies have unique business demands, it is prudent they abstain from purchasing an all-encompassing, “perfect” business application. Nevertheless, it is troublesome to stumble on such a software product even among widely used software solutions. The practicable thing to do is to write the several vital factors that demand investigation like important features, packages, technical skill capability of staff members, business size, etc. Thereafter, you should follow through your research thoroughly. Browse over these RingOver review articles and explore the other software systems in your list in detail. Such all-encompassing product investigation ascertains you circumvent ill-fitting software solutions and subscribe to the one that offers all the features your company requires to realize efficiency.

Position of RingOver in our main categories:

RingOver is also listed in the following subcategories:

There are popular and widely used solutions in each software group. But are they essentially the best fit for your organization’s special wants? A trendy software application may have thousands of customers, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few RingOver Call Center Software reviews and consider the factors that you desire in the software such as the cost, main tools, available integrations etc. Then, choose a few apps that fit your requirements. Try out the free trials of these products, read online comments, get clarifications from the seller, and do your research thoroughly. This profound homework is sure to aid you select the most excellent software application for your firm’s unique needs.

How Much Does RingOver Cost?

RingOver Pricing Plans:

Free Trial

Starter

€19/user/month

Business

€29/user/month

Premium

€39/user/month

RingOver offers the following basic and enterprise pricing packages. Below are the starting prices for a 24-month subscription:

Starter – €19/user/month

  • Unlimited Calls
  • One Landlines Number For Each User
  • Call From Web and Mobile App
  • Phone System

Business – €29/user/month

  • All Starter Features
  • Call Supervision
  • CRM & Helpdesk Integrations

Premium – €39/user/month

  • All Business Features
  • API / Webhooks
  • SIP compatibility
  • Dedicated account managers
  • Personalized onboarding

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RingOver reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RingOver. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • French

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are RingOver pricing details?

RingOver Pricing Plans:

Free Trial

Starter

€19/user/month

Business

€29/user/month

Premium

€39/user/month

RingOver offers the following basic and enterprise pricing packages. Below are the starting prices for a 24-month subscription:

Starter – €19/user/month

  • Unlimited Calls
  • One Landlines Number For Each User
  • Call From Web and Mobile App
  • Phone System

Business – €29/user/month

  • All Starter Features
  • Call Supervision
  • CRM & Helpdesk Integrations

Premium – €39/user/month

  • All Business Features
  • API / Webhooks
  • SIP compatibility
  • Dedicated account managers
  • Personalized onboarding

What integrations are available for RingOver?

RingOver integrates with the following business systems and applications:

  • Zoho
  • ZohoDesk
  • Pipedrive
  • HubSpot
  • Zendesk
  • FreshDesk
  • Intercom
  • Gorgia
  • Sellsy
  • SalesForce
  • Custom CRMs via API keys
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Reviewed By Jenny Chang
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