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Salesforce Interaction Studio REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 9.0

What is Salesforce Interaction Studio?

Salesforce Interaction Studio is a customer experience solution that enables you to quickly make appropriate responses to relevant customer activities in real time. A powerful add-on to the Salesforce Marketing Cloud platform, it allows the quick delivery of applicable marketing experiences to instantly drive personalized results.

When a customer interacts with any channel of your brand, whether an online or offline touch point, Interaction Studio instantly responds accordingly, like sending suitable offers via email, social media, or mobile. In the process, the customer’s profile is updated and enhanced.

Overall, this platform facilitates a seamless coordination of your current sales and marketing campaigns, allowing you to deliver the right offer at the right time, in any channel that your business uses.

Overview of Salesforce Interaction Studio Benefits

Personalized real-time offers

Interaction Studio aims to address your real-time offer management needs since it allows you to make timely and correct responses to whatever your customer does with any of your product channels. You can deliver the right kind of offer across all customer touch points, like through a personalized message via Facebook or an actual in-store encounter with one of your sales reps making the suggested offers based on a customer’s profile in your system.

Gain customer data off non-purchase

It also allows you to gain key client information even when customers don’t make any actual purchase. For instance, when a client visits an online store looking for a white shoulder bag but leaves the site without checking out any item, Interaction Studio grabs that information, which enables the system to make offers for similar bags to that customer using any company channel, both online and even in your physical shop.

Suits every buyer’s journey stage

This Marketing Cloud add-on has an intelligent data-driven analytical authoring tool that provides better control of your marketing campaigns. By using your own business rules and frequency restrictions, every offer you make suits specific stages of the buyer’s journey.

Smart visualizations

Interaction Studio’s sophisticated decision engine and data analytics also provide you with efficient customer lifecycle insights for better customer engagement. Its smart visualization feature allows marketers to readily see engagement in your various customer touchpoints and come up with strategies to capture customer interest.

Overview of Salesforce Interaction Studio Features

  • Visualize cross-channel consumer insights
  • Optimize consumer experience
  • Connect every interaction
  • Deliver immediate impact
  • Reaction to real-time consumer behavior
  • Sophisticated decision engine
  • Customer journey mapping
  • Campaign control
  • Frequency capping
  • Connect online with offline interactions
  • Native connectivity with Salesforce apps
  • Multi-channel events tracker

Salesforce Interaction Studio Position In Our Categories

Position of Salesforce Interaction Studio in our main categories:

10

Salesforce Interaction Studio is one of the top 10 Customer Experience Management Software products

10

Salesforce Interaction Studio is one of the 10
Customer Experience Management Software products


If you are interested in Salesforce Interaction Studio it might also be beneficial to investigate other subcategories of Best Customer Experience Management Software gathered in our base of B2B software reviews.

Enterprises have diverse wants and requirements and no software solution can be perfect in such a condition. It is futile to try to find an ideal off-the-shelf software system that fulfills all your business wants. The intelligent thing to do would be to modify the system for your specific requirements, worker skill levels, finances, and other aspects. For these reasons, do not rush and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your unique requirements. Do your homework, look into each short-listed application in detail, read a few Salesforce Interaction Studio reviews, contact the seller for clarifications, and finally settle for the app that offers what you want.

How Much Does Salesforce Interaction Studio Cost?

Salesforce Interaction Studio Pricing Plans:
Free trial
Quote-based
Contact Vendor

Interaction Studio is an add-on to the Salesforce Marketing Cloud. To request a quote, chat or call a sales expert. You can also request a demo of the product.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Interaction Studio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Interaction Studio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

35

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Salesforce Interaction Studio pricing details?

Salesforce Interaction Studio Pricing Plans:
Free trial
Quote-based
Contact Vendor

Interaction Studio is an add-on to the Salesforce Marketing Cloud. To request a quote, chat or call a sales expert. You can also request a demo of the product.

What integrations are available for Salesforce Interaction Studio?

Interaction Studio is part of Salesforce’s Marketing Cloud Journey Builder. It enables the suite to extend its multi-channel experience capacities, particularly by building upon the consumer journeys their Marketing Cloud tool created and managed.

This platform can be connected to almost any business channel that interacts with your customer, including sales and marketing and other related systems.

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