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Service Fusion Review

Service Fusion
Our score: 8.5 User satisfaction: 98%

What is Service Fusion?

Service Fusion is a leading field service management software provider that specializes in helping small and mid-sized field service companies streamline their businesses and increase customer satisfaction.

The vendor says its robust back office platform has helped its clients save up to two hours per day via workflow automation, utilizing work order and estimate creation, easy drag-and-drop dispatch and scheduling, and a bi-directional QuickBooks integration.

The simple, easy-to-use field worker app ensures field workers are always connected to dispatchers and customers via real-time access to work orders and customer histories, as well as the ability to update their status and send automated on-the-way texts to clients.

Moreover, the company’s online booking tools and custom-branded mobile apps help your customer deal with your business more conveniently, potentially meriting you a higher customer satisfaction rating.

Overview of Service Fusion Benefits

Service Fusion offers a variety of benefits to its users, ranging from saving time and money to increasing revenue and helping clients grow their businesses. Here are more details:

Save Time and Reduce Costs

Eliminate paperwork and streamline your operations the day you adopt Service Fusion’s end-to-end business management solution. Work orders, estimates, dispatch, scheduling, payments, and reporting are all part of Service Fusion’s integrated solution.

Reduce Headaches and Mistakes

By consolidating information into one integrated system, lost paperwork and staff miscommunications are minimized, if not eliminated altogether. Service Fusion’s cloud-based system allows for easy collaboration, a single source of data, and an auditable trail of changes, significantly reducing errors – and headaches!

Keep Staff Connected at All Times

Service Fusion’s integrated field worker mobile app ensures field workers have access to the same information that office staff do, at all times.

Delight Customers. Service Fusion’s online booking portal and automated pre-job text notifications will make your business stand out in an economy of steadily increasing consumer expectations. It offers a variety of unique differentiators that help to set it apart from the crowded field service market.

Ease of Use

Service Fusion has a simple and un-intimidating design that allows users to quickly and seamlessly adopt and use the product. Users with no experience on the technical back end will not have a hard time getting used to its interface.

Product Breadth

Service Fusion provides robust sets of tools for a wide scope of end-to-end users. Its feature set is designed to solve the specific needs of every persona in a field service business – owners, GMs, office managers, dispatchers, field technicians, accountants, and customers.

Price-to-Value Ratio

Service Fusion offers a variety of flat-fee packages with unlimited users and no contracts. Users can easily determine which package suits their business model without having to worry about long-term commitments or constantly changing prices. They were the first SaaS provider to offer this simple, customer-friendly pricing model to the field service industry.

Free Onboarding and Data Import

Service Fusion provides every new client with a dedicated onboarding representative for 60 days and has an entire team of people dedicated to free high-quality data imports.

Overview of Service Fusion Features

  • Customer Management
  • Jobs & Estimates
  • Dispatching and Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing & Payment Processing
  • Inventory Management
  • Time Tracking & Payroll
  • Reporting
  • Integrated Voice & Text Messaging
  • Customer and Field Worker Mobile Apps
  • GPS Fleet Tracking
  • Customer Web Portal

What Problems Will Service Fusion Solve?

Problem # 1: Underbooking and overbooking.

Service Fusion’s drag-and-drop dispatch grid and map, along with real-time status updates on jobs via the technician mobile app, helps dispatchers understand exactly where technicians are, and when they will be free for their next job. This means that when a customer calls, the dispatcher has all of the information necessary to understand whether the company can service the job or not.

Problem #2: Paper-based invoicing and delayed payment collection.

Service Fusion’s integrated invoicing and payment processing, along with the ability to take payments in the field via the technician mobile app, eliminates the need for paper invoices, which are hard to manage and can take weeks or months to collect on (or are lost altogether!)

Problem #3: No customer visibility into technician status.

Service Fusion allows technicians to mark their status on the technician mobile app, which automatically updates status in the back office and allows texts to be automatically sent to customers so that they know when a technician is on the way and set to arrive at their home or business.

Service Fusion Position In Our Categories

Because businesses have unique business-related requirements, it is prudent that they avoid selecting a one-size-fits-all, ”best” solution. Just the same, it is almost impossible to try to find such application even among sought-after software products. The sensible thing to do is to tabulate the varied critical factors which entail analysis such as essential features, budget, skill ability of staff, organizational size, etc. Then, you must follow through the research exhaustively. Browse through some of these Service Fusion evaluations and check out each of the applications in your shortlist in detail. Such all-encompassing product research ascertain you stay away from ill-fitting applications and buy the one which meets all the features you require company requires to achieve growth.

Position of Service Fusion in our main categories:

TOP 100

Service Fusion is one of the top 100 Project Management Software products

Service Fusion is also listed in the following subcategories:

Enterprises have different needs and requirements and no software application can be just right in such a scenario. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business needs. The intelligent thing to do would be to modify the application for your specific needs, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your groundwork, investigate each short-listed application in detail, read a few Service Fusion Field Service Management Software - FSM reviews, speak to the maker for explanations, and finally select the app that provides what you need.

How Much Does Service Fusion Cost?

Service Fusion Pricing Plans:

Free Trial

Starter Plan

$99/month

Plus Plan

$199/month

Pro Plan

$349/month

Service Fusion’s pricing is not based on the number of employees, but rather the features you’ve chosen. With enterprise-level features at a small business price, all plans come with zero setup fees, personalized onboarding, data importing, and unlimited training and support.

 

The following plans are as follows:

 


STARTER
Plan for $99 USD/month

  • Personalized Onboarding & Data Import
  • Unlimited Office Users
  • Unlimited Field Workers
  • Unlimited Estimates & Jobs
  • Dispatching & Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing
  • Payment Processing
  • Multi-phase Project Management
  • Reporting
  • Text Messaging
  • Customer E-Mail Broadcast


PLUS 
Plan for  $199 USD/month

  • Personalized Onboarding & Data Import
  • Unlimited Office Users
  • Unlimited Field Workers
  • Unlimited Estimates & Jobs
  • Dispatching & Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing
  • Payment Processing
  • Multi-phase Project Management
  • Reporting
  • Text Messaging
  • Job Photos Upload From Mobile
  • Inventory Management
  • Email, Text & Voice Reminders
  • Customer E-Mail Broadcast


PRO
Plan for $349 USD/month

  • Personalized Onboarding & Data Import
  • Unlimited Office Users
  • Unlimited Field Workers
  • Unlimited Estimates & Jobs
  • Dispatching & Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing
  • Payment Processing
  • Multi-phase Project Management
  • Reporting
  • Text Messaging
  • Job Photos Upload From Mobile
  • Inventory Management
  • Email, Text & Voice Reminders
  • Custom Documents Module
  • eSign Documents
  • Integrated Voice Calling
  • Customer Web Portal
  • Customer-facing Mobile App
  • Customer E-Mail Broadcast
  • Open API

User Satisfaction

Positive Social Media Mentions 123
Negative Social Media Mentions 2

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Service Fusion reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Service Fusion. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Service Fusion pricing details?

Service Fusion Pricing Plans:

Free Trial

Starter Plan

$99/month

Plus Plan

$199/month

Pro Plan

$349/month

Service Fusion’s pricing is not based on the number of employees, but rather the features you’ve chosen. With enterprise-level features at a small business price, all plans come with zero setup fees, personalized onboarding, data importing, and unlimited training and support.

 

The following plans are as follows:

 


STARTER
Plan for $99 USD/month

  • Personalized Onboarding & Data Import
  • Unlimited Office Users
  • Unlimited Field Workers
  • Unlimited Estimates & Jobs
  • Dispatching & Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing
  • Payment Processing
  • Multi-phase Project Management
  • Reporting
  • Text Messaging
  • Customer E-Mail Broadcast


PLUS 
Plan for  $199 USD/month

  • Personalized Onboarding & Data Import
  • Unlimited Office Users
  • Unlimited Field Workers
  • Unlimited Estimates & Jobs
  • Dispatching & Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing
  • Payment Processing
  • Multi-phase Project Management
  • Reporting
  • Text Messaging
  • Job Photos Upload From Mobile
  • Inventory Management
  • Email, Text & Voice Reminders
  • Customer E-Mail Broadcast


PRO
Plan for $349 USD/month

  • Personalized Onboarding & Data Import
  • Unlimited Office Users
  • Unlimited Field Workers
  • Unlimited Estimates & Jobs
  • Dispatching & Scheduling
  • QuickBooks Online & Desktop Integration
  • Invoicing
  • Payment Processing
  • Multi-phase Project Management
  • Reporting
  • Text Messaging
  • Job Photos Upload From Mobile
  • Inventory Management
  • Email, Text & Voice Reminders
  • Custom Documents Module
  • eSign Documents
  • Integrated Voice Calling
  • Customer Web Portal
  • Customer-facing Mobile App
  • Customer E-Mail Broadcast
  • Open API

What integrations are available for Service Fusion?

Service Fusion integrates with the following business systems:

  • Google Calendar
  • Microsoft Outlook
  • QuickBooks Desktop
  • QuickBooks Online
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Reviewed By Louie Andre
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