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9 months ago
Pros: I like the Outlook plugin feature! I can automatically convert files that are large into ShareFile links. I can request files from others ho do not have cloud storage or ftp site solution. The UI is smooth, clean and intuitive on every device, apps and web browser. We can easily see who has permissions and generate Activity Log to keep track of uploaded and dowloaded files.
Cons: It lacks some minor customization options, the banner and URL could take extra customization such as company logos and other features so the other side can know that the links are real.
6 months ago
Pros: good, secure, reliable cloud system. easy to use. Files stored in the cloud and copy on your computer. When you modify files on your computer, it automatically synchronizes to the cloud
Cons: if you encounter a difficulty, you will experience extreme aggravation in attempting to get help, made worse by the fact that they created the difficulty: 1. you call the general help number 2. they waste your time giving you useless information before permitting you to request technical support 3. customer service comes on the line with no awareness of the ID info they required in the previous step 4. customer service tells you to explain the problem so they can connect you to the right department 5. they connect you to hold 6. no one ever comes onto the line, and you are forced to listen to "soothing" hold music that is only more infuriating as you watch the minutes tick by toward your deadline 7. you give up and repeat from step 1 8. when you complain about the above to customer service, they tell you they have a high call volume-this translates to "we did not hire enough people to address the issues we are creating for our users" 9. they send you an email telling you to expect assistance within 8 hours, which is only 7 hours and 55 minutes too late -note: on the plus side, they do have at least one competent and responsive tech support person -note: they also refer you to their "knowledgebase" which comprises a million different issues and their "solutions" that I cannot possibly sort through to figure out which tech-speak, if any, translates to my issue
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