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ShareFile REVIEW

File Sharing Software

20 user reviews
USER SATISFACTION 99%
OUR SCORE 8.7

User reviews


User reviews in total: 20

13
6
1
0
0

Average Rating:

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The most favorable review

Milton

9 months ago


Pros: I like the Outlook plugin feature! I can automatically convert files that are large into ShareFile links. I can request files from others ho do not have cloud storage or ftp site solution. The UI is smooth, clean and intuitive on every device, apps and web browser. We can easily see who has permissions and generate Activity Log to keep track of uploaded and dowloaded files.

Cons: It lacks some minor customization options, the banner and URL could take extra customization such as company logos and other features so the other side can know that the links are real.

The least favorable review

Anonymous Reviewer

6 months ago


Pros: good, secure, reliable cloud system. easy to use. Files stored in the cloud and copy on your computer. When you modify files on your computer, it automatically synchronizes to the cloud

Cons: if you encounter a difficulty, you will experience extreme aggravation in attempting to get help, made worse by the fact that they created the difficulty: 1. you call the general help number 2. they waste your time giving you useless information before permitting you to request technical support 3. customer service comes on the line with no awareness of the ID info they required in the previous step 4. customer service tells you to explain the problem so they can connect you to the right department 5. they connect you to hold 6. no one ever comes onto the line, and you are forced to listen to "soothing" hold music that is only more infuriating as you watch the minutes tick by toward your deadline 7. you give up and repeat from step 1 8. when you complain about the above to customer service, they tell you they have a high call volume-this translates to "we did not hire enough people to address the issues we are creating for our users" 9. they send you an email telling you to expect assistance within 8 hours, which is only 7 hours and 55 minutes too late -note: on the plus side, they do have at least one competent and responsive tech support person -note: they also refer you to their "knowledgebase" which comprises a million different issues and their "solutions" that I cannot possibly sort through to figure out which tech-speak, if any, translates to my issue

Published 1 year ago
Verified
user
ShareFiles offers everything you need starting from control over users and their activities regarding your files, ability to use it on all devices from Pc to desktop app...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It has provided a great virtual avenue through which my clients and I can share files without having to meet. My clients can now scan receipts, spreadsheets, bank...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
When you compare with other systems that offer the similar service, ShareFile is far much better. It offers no delays when it comes to sharing files with customers and...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like that I’m able to send a link for another party to upoad a file. Lot of my co-workers ar eusing this feature because they are not tech savvy when it comes to...



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Published 1 year ago
Verified
user
It is not only easy to use, but also provides the ultimate file sharing and sending functionality. You can send large files across emails without limit. For emails, they...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
The product is easy to use and extremely intuitive. You can plug-in for your email and then all your work is done in less time.It secures the attachments immediately...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I can work as an administrator of the tool and involve my users on the same. The controls are designed for both users and the company. It integrates well with Outlook for...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I have used ShareFile long ago and I switched to less expensive tool in order to save some money but this was the worst decision I have ever made in my entire career. I...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It is mobile supported which makes it easy for me to access my files on the move with the help of my iPhone. The customer support is top-notch. When I have issues on how...



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Published 1 year ago
Verified
user
The storage eater is awesome. It not only provides unlimited storage space for your files, videos, documents and audios, it has an unlimited bandwidth. You can customize...



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