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SmartTask REVIEW

Employee Scheduling Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is SmartTask?

SmartTask is a sophisticated yet easy to use employee scheduling and mobile workforce management software solution. Businesses can use this app to manage their workers efficiently so they are at the right place at the right time. The system combines smart rostering, live tracking, and integrated proof of attendance across both static and mobile teams. Thus, it is an ideal tool to enhance operational control, improve customer satisfaction, and support duty of care to staff.

SmartTask is a product of Skillweb which is a leading provider of employee scheduling, mobile workforce, and item tracking apps. The company is privately owned and has been offering software systems to international clients since 1999.

SmartTask customers are supported by Skillweb’s own UK-based development and customer service teams. The company handles millions of transactions per day and has a proven 99.999% system uptime record.

SmartTask users can depend on customer support from knowledgeable and friendly UK-based agents who provide assistance from the initial setup through the system’s life to ensure clients make effective use of the software.

Overview of SmartTask Benefits

SmartTask is a paid monthly, cloud-based, scheduling and remote workforce management software system used in the soft FM service, cleaning, and security sectors, with no upfront costs and no costly IT  equipment to install.

Automatic Scheduling

The app’s roster engine automatically creates rosters for multiple locations for months in advance, based on known availability and employee preferred working hours. It can automatically fill the rosters and inform employees about their scheduled shifts, thus expediting the rostering process.

Proof of Attendance

You can record proof and time of attendance at sites by getting employees to dial in from onsite phones to book on and off their shifts or by using the MySmartTask app. You can also use the software to complete check calls, minimize lone worker protection overheads, and ensure workers are safe.

Real-time Visibility

SmartTask’s live monitoring features offer an instant real-time overview of how your business is performing and help to quickly spot any critical issues as they happen, ensuring that customer satisfaction and compliance are maintained.

Mobile Workers

The SmartTask mobile app allows employees to book their shifts, view their daily work, and make check calls by scanning checkpoint tags to prove that predefined routes are visited.

Incident Capture

This feature facilitates incident management capture including photos and GPS location to ensure incidents are dealt with.

SmartForms

A robust and flexible capacity for replacing paper-based business processes with electronic forms e.g. service-user reports, safety equipment checks, vehicle checks, audits, and inspections.

SmartDocs

SmartDocs ensure that the latest versions of company policies are distributed to and acknowledged by the staff members. Employees must confirm that they have read the content before being allowed to book on to their shifts.

Daily Occurrence Log

You can do away with paper log books – raise and review log entries, add comments and photographs to them.

Payroll and Invoicing

SmartTask’s payroll engine performs pay runs and generates payroll exports. The payroll export contains all the standard, overtime, and holiday hours for each employee and groups these hours by pay rate.

The invoicing module allows billing customers for absolutely anything. The invoice engine performs invoice runs and produces billing exports showing the amounts owed by customers based on the labor and services provided within a defined period. The module also supports the billing of additional entities as well as one-off charges.

The exports can be imported into an accounting solution (e.g. Sage) and will contain all of the information needed for the accounting software to produce the relevant customer invoices and employees’ wage slips.

Overview of SmartTask Features

  • Automatic scheduling
  • Proof of attendance
  • Real-time visibility
  • Mobile workers
  • Incident capture
  • SmartForms
  • SmartDocs
  • Daily occurrence log
  • Payroll and invoicing

What Problems Will SmartTask Solve?

1. Scheduling of Staff

John starts at 6 am and finishes at noon but cannot work on a Wednesday or Friday; Betty only works in the afternoon on a Monday, Tuesday and Thursday. Daisy can only work for three hours, two days a week.

How can you get all the shifts covered?

You can use SmartTask’s roster engine to automatically create rosters for multiple locations for months in advance. Based on known availability and employee preferred working hours, it can automatically fill the rosters and inform employees of their scheduled shifts, thereby speeding up the rostering process.

2. Being late or no-shows to work

SmartTask captures time of attendance and escalates to management if an employee does not turn up on time.

The app’s live monitoring features provide an instant real-time overview of how your business is performing as the day unfolds. The software helps to quickly identify where critical issues are happening and respond effectively to ensure that compliance is achieved and customer satisfaction maintained. It highlights critical problems such as late arrivals, missed check-calls, and incidents as they happen to give management visibility on how employees are performing and helping to keep them safe.

Awards & Quality Certificates

SmartTask Position In Our Categories

Position of SmartTask in our main categories:

50

SmartTask is one of the top 50 Employee Scheduling Software products

50

SmartTask is one of the top 50
Employee Scheduling Software products


If you are interested in SmartTask it might also be a good idea to examine other subcategories of Best Employee Scheduling Software gathered in our base of SaaS software reviews:

Each enterprise has different wants and needs a software that can be customized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some SmartTask reviews and ask yourself do you desire basic features or do you need complex features? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to help your search. There are lots of elements that you need to consider and these include your finances, specific business needs, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that presents all that you need to enhance your firm efficiency and productivity.

How Much Does SmartTask Cost?

SmartTask Pricing Plans:

SmartTask pricing is based on the number of employees actively available for rostering so you only need to pay for what you use. Contact the vendor directly and request a custom quote for your business needs.

User Satisfaction

We realize that when you make a decision to buy Employee Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartTask reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartTask. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Android
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are SmartTask pricing details?

SmartTask Pricing Plans:

SmartTask pricing is based on the number of employees actively available for rostering so you only need to pay for what you use. Contact the vendor directly and request a custom quote for your business needs.

What integrations are available for SmartTask?

  • IVR (interactive voice response)
  • Biometric scanner
  • Sage accounting software
  • Help desk ticketing system

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