Softcube REVIEW

Softcube is an eCommerce solution that focuses on converting customer data into actual sales by enabling online retailers and merchants to provide their clients with a personalized shopping experience and smart product recommendations. By collecting fragmented customer data and consolidating it based on customer behavior, actions, purchase and communication history, and more, retailers get a clear picture of what their customers are looking for, allowing them to deliver a tailored shopping journey that results in significant increase in sales and customer loyalty.

Softcube is widely implemented by retailers, online merchants, and eCommerce stores across various industries, including fashion, consumer electronics, coupons and promos, health care and beauty, hobbies, and home improvement to mention a few.

Knowing what your customers want and need is crucial to the success of your online business. SoftCube helps understand your customers more based on reliable and relevant data from various sources, including previous communication (chat, email, etc.), online interactions, statistics, on-site behavior, and more. The software matches data with the customers based on your CRM system.

Softcube analyzes and cross-analyzes data, taking care of the heavy load of data analysis off your shoulders and deliver you a crystal clear picture of who you customers are and what they want. Equipped with distinct customer profiles coupled with highly actionable data and insights, retailers are able to create personalized product recommendations that are unique per individual. You can then launch your personal recommendation, even on a massive scale, to multiple customers across various channels.

Imagine what your sales figures will be if you can provide personalized recommendations in real time? That’s one of the biggest benefit Softcube brings to the table with its embeddable recommendation blocks. The software utilizes intelligent algorithms and instantly displays unique product recommendations that match a customer’s data.

Softcube allows you to execute massive promotions using personalized recommendations on various channels, including emails, SMS and Viber, as well as targeted advertisements via Facebook. You can also set a trigger for reactivating customers.

When a company has a wide product range and doesn’t know, which specific product it’s customer needs, the communication starts being spammy and annoy the customer, making him less loyal. Softcube helps companies to understand needs of every customer and show them the opportunity to fulfill it, respecting the customer and with that improving customer’s experience. Personalization is a key to increase conversions and get more out of your existing customers by driving them to what they need.

Contact Softcube for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.