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8 months ago
Pros: SugarCRM can be highly customized. It has the option for self-hosting. You don't see such option in other platforms. We get to sync information from our ERP and other software via SQL database access.
Cons: Solid support. Certain improvements take a long while to roll out. For instance, there have been structural problems in terms of authentication which pushes a user to be logged out. This happens when the user happens to be using the desktop and mobile versions at the same time.
9 months ago
Pros: The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales. There wouldn't be any restrictions for our CRM system to keep up. In the same manner, reporting levels within Sugar offers us the ability in seeing our sales funnel from a wide range of angles.
Cons: It's missing a direct link with Outlook. This led to our sales team to mightily struggle. The plugin may appear to be great in theory. Although we've yet to roll it out in a hassle-free manner in justifying our uses with it.
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