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Talkdesk REVIEW

Communications Software

11 user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

User reviews


User reviews in total: 11

7
3
1
0
0

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The most favorable review

Claudia

11 months ago


Pros: The system provides us with very impressive tools and functionalities including live call monitoring, phone IVR, integrations for Zendesk, a fantastic reporting dashboard, and personal voicemails and extensions. The best part is that we can contact Talkdesk to discuss ideas that will enhance our workflow and efficiency and then they would configure the settings so we can implement the changes we want.

Cons: Everything in Talkdesk is okay except for that one thing that we experience with our Zendesk integration. It automatically add a fake email address for calls. This flaw has resulted in a number of suspended tickets in our Zendesk account.

The least favorable review

Lloyd

1 year ago


Pros: I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.

Cons: In most cases, we have to work the integrations manually as they rarely work automatically. Calls have to be tagged and sometimes, there are cases of delays in our calls, one to two seconds. We called support and the solution they suggested meant massive overhaul of our current setup.

Published 1 year ago
Verified
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We love how we can do our work with Google Chrome and not having to install additional software. This means we don't have to open any applications as our work stays in...



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