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TeamViewer Review

TeamViewer
Our score: 8.4 User satisfaction: N/A

What is TeamViewer?

TeamViewer is a tool that lets users connect to multiple workstations remotely. While there are other platforms out there that offer similar capabilities, TeamViewer provides an extremely powerful and highly accessible system. Popular among individual users to large corporations, TeamViewer does make things a lot easier, whether you are managing a complex IT infrastructure or fixing a neighbor’s computer without actually going to their location.

Ideal for desktop sharing, remote control, and file transfer, TeamViewer can easily work behind any firewall or Nat proxy. Unlike similar applications where control runs on a one-way street, control can be passed from one person to another.

Overview of TeamViewer Benefits

TeamViewer brings a ton of advantages for businesses who want to be on top of their IT infrastructure and processes. Listed below are just three of the pros that come with TeamViewer:

  • Easy transfer or passing of control from one party to another. This speeds up the workflow and improves productivity as well.
  • Team sessions make it easy for administrators to manage multiple parties at any given time.
  • Quick and easy file sharing using a drag and drop interface allows users to collaborate and work together in fixing issues.

Overview of TeamViewer Features

  • Remote Support
  • Remote Administration
  • Remote Access
  • Home Office
  • Online Meetings
  • Online Presentation
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Push text to device clipboard
  • Push and pull Wi-Fi settings
  • Pull system log files
  • See a list of all installed apps
  • Real-time screen sharing
  • Secure connection
  • User management
  • Log every support connection
  • Web-based connections
  • Central setting policies
  • Service queue with session codes
  • Customer modules with your own corporate design
  • IT management with ITbrain™

TeamViewer Position In Our Categories

Since businesses have specific business-related demands, it is only practical they steer clear of preferring a one-size-fits-all, ideal software. Nonetheless, it would be almost impossible to discover such an app even among recognizable software systems.
The correct step to do should be to take note of the varied important factors which entail inspection such as important features, plans, technical skill competence of staff members, business size, etc. After which, you should double down on your research fully. Read some of these TeamViewer reviews and check out the other software products in your shortlist in detail. Such detailed product investigation guarantees you avoid poorly fit applications and choose the one that delivers all the function your company requires to realize efficiency.

Position of TeamViewer in our main categories:

TOP 100

TeamViewer is one of the top 100 Customer Support Software products

TeamViewer is also listed in the following subcategories:

Every organization has different wants and needs a system that can be personalized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you look for a software app, first be sure what you want it for. Read some TeamViewer Customer Support Software reviews and ask yourself do you need basic functionality or do you require sophisticated features? Are there any industry-specific features that you are seeking? Get the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your finances, specific business requirements, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you require to improve your organization competence and productivity.

How Much Does TeamViewer Cost?

TeamViewer Pricing Plans:

Free Trial

Free

Free

Business

$749

Premium

$1,499

Corporate

$2,839

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TeamViewer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TeamViewer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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TeamViewer Comparisons

TeamViewer user reviews

I love the quality of this software, very useful and simple

Read full review >
Shelly
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Semiconductors

Very useful software

Read full review >
Fred
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: E-Learning

I can check my PC from anywhere

Read full review >
Richard
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Best remote control software ever

Read full review >
Austin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: More than 100 Employees Industry: Information Technology Serrvice

I can share my presentations with my students and chat with them at the same time

Read full review >
Jean
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2018 Company Size: More than 100 Employees Industry: Architecture & Planning

What are TeamViewer pricing details?

TeamViewer Pricing Plans:

Free Trial

Free

Free

Business

$749

Premium

$1,499

Corporate

$2,839

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

What integrations are available for TeamViewer?

TeamViewer supports integrations with the following business systems and applications:

  • Microsoft Outlook
  • JIRA
  • Spiceworks
  • ZenDesk

TeamViewer average rating:

Average score
5/5 (24 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Georgia

PROS: With this tool I can help my friends whenever they have problems with their Pc. I like that I can work from home and to transfer files and control my Pc from anywhere. While I’m helping my clients through TV they can track all the work I’m doing with the remote control.

CONS: The bendwidth for remote control is high. Sometimes it is difficult to make connection.

Reviewed 2 years ago

Read full review >

The least favorable review

Arthur

PROS: I love TeamViewer because I can share presentations with others, and I can remote other computers for assistance. The software includes chat, audio, video and webcam. The software is free for non-commercial uses. It’s great in educational areas and low-income countries. The installation is very easy and work well on Mac, Windows and others. The software provides with lot of options to join other sessions and meetings, to initiate seasons and etc.

CONS: The interface can be a little confusing and complex. Once I had some issue when attending a meeting and we used Skype for that reason. I’m not sure whether the problem was with the software or something else.

Reviewed 2 years ago

Read full review >

More reviews from 24 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I love the quality of this software, very useful and simple

Read full review >
Shelly
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Semiconductors

PROS: TeamViewer is simple and easy to use software. The quality of the connection is great and it can be used by everyone no matter the experience or knowledge in IT section. It’s out-of-the-box solution. What’s more is free for non-commercial uses.

CONS: They could make some advanced administration features, and they could work on its speed as well.

What do you think about this review? Great Poor

Very useful software

Read full review >
Fred
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: E-Learning

PROS: Thanks to chat and call features I can interact with my customers, and solve their issues by using this wonderful system TeamViewer. It is time saving and saves money as well. I can access to my client’s computers from home, I can guide them, teach them and help them whenever they have issues with using the product.

CONS: If I use 4 to 6 hour continuously then the system is very slow.

What do you think about this review? Great Poor

I can check my PC from anywhere

Read full review >
Richard
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: I use TV for a personal projects, I can check my Pc from my phone. There is a chat, VOIP and even an option for Presentation. I can show off my Power Point Presentation or something else. Also, this software is free for personal uses.

CONS: Popups can be annoying sometimes, but the application is still useful.

What do you think about this review? Great Poor

Best remote control software ever

Read full review >
Austin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: More than 100 Employees Industry: Information Technology Serrvice

PROS: I love how I can easily distribute Teamviewer across the company. It’s portable, compatible and customizable. With a portable link my clients can download it without installation and without complex steps. Simple steps are: Click-download-double click and you are ready to use this great software. With execute option I can use it on my computer without installation. It’s simply the best.

CONS: It’s not a dislike, but I would like to see Teamviewer with Linux as well. Overall, the product is great.

What do you think about this review? Great Poor

I can share my presentations with my students and chat with them at the same time

Read full review >
Jean
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2018 Company Size: More than 100 Employees Industry: Architecture & Planning

PROS: With TeamViewer I can share presentations, remote other computers for assistance, I can use chat, audio, video or webcam. I like that it is free for non-commercial uses and i found it useful in educational areas and low-income countries. The installation and set-up is easy and it works perfectly on Mac, Windows and others. It provides multiple options for joining sessions, meetings or to initiate seasons.

CONS: The UI is confusing and complex. Also, I had some troubles with attending meeting and at the end we were forced to use Skype because of those troubles, but I’m still not sure if the problem was with the software or something else.

What do you think about this review? Great Poor

Now working from home is piece of cake for me

Read full review >
Ronnie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.06.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I love this software, because I can work on my office Pc remotely, all I need to do is to leave the server running, and I can log in to my office Pc from anywhere. I have wonderful experience with TeamViewer. I can login to my computer without any problem.

CONS: They could make some integrations with Windows.

What do you think about this review? Great Poor

Excellent product, I am very satisfied

Read full review >
Jana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.05.2018 Company Size: More than 100 Employees Industry: Graphic Design

PROS: TeamViewer is great software, because I can share my screen, presentations with my team, I can use it for personal assistance. What’s more, it is free for personal use. It doesn’t slow down the computer and works well for every OS.

CONS: The popups are little annoying, especially when I have presentations. Overall, great product.

What do you think about this review? Great Poor

I can check my PC from anywhere

Read full review >
Richard
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I use TV for a personal projects, I can check my Pc from my phone. There is a chat, VOIP and even an option for Presentation. I can show off my Power Point Presentation or something else. Also, this software is free for personal uses.

CONS: Popups can be annoying sometimes, but the application is still useful.

What do you think about this review? Great Poor

I can work from home without any problems thanks to TeamViewer

Read full review >
Sadie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.03.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I love that with tool I can work on my Office Pc remotely I just need to leave the server running so I can log-in to my office Pc from home or anywhere. I have great experience with this tool because I can log-in to my computer easily.

CONS: I need integrations with Microsoft.

What do you think about this review? Great Poor

Free and easy to use, TeamViewer

Read full review >
Francisco
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.03.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Very simple software. With TeamViewer you don’t need to have VPN or set up proxy, in other words, you don’t need to waste your time anymore. All you need to do is to create account, login and there you go. You can have access to all the computers you have set up in your account, you can log in and manage them. Give your partner ID and the code and you have instant connection with other computer, you can share screens, fix things, have chat, make presentations and more.

CONS: I have some issues with the tabs, if I have many opened tabs I cannot open them. They need to work on this issue.

What do you think about this review? Great Poor

I can share my presentations with my students in real time

Read full review >
Arthur
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.03.2018 Company Size: More than 100 Employees Industry: Architecture & Planning

PROS: I love TeamViewer because I can share presentations with others, and I can remote other computers for assistance. The software includes chat, audio, video and webcam. The software is free for non-commercial uses. It’s great in educational areas and low-income countries. The installation is very easy and work well on Mac, Windows and others. The software provides with lot of options to join other sessions and meetings, to initiate seasons and etc.

CONS: The interface can be a little confusing and complex. Once I had some issue when attending a meeting and we used Skype for that reason. I’m not sure whether the problem was with the software or something else.

What do you think about this review? Great Poor

TeamViewer is free for non-commercial uses

Read full review >
Samantha
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.03.2018 Company Size: More than 100 Employees Industry: Internet

PROS: This is simple tool that doesn’t require VPN or set-up proxy. You can easily create an account, login and start using it. I like that I can have access to all PCs I have set-up into my account, I can log-in and manage them. All I have to do is to give partner ID and the code and i have instant connection with the other computer. This is great solution for sharing screens, resolving issues, having chat, making presentations and etc.

CONS: There are some issues with the tabs especially when they are all opened.

What do you think about this review? Great Poor

I can share my presentations with my students in real time

Read full review >
Arthur
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.03.2018 Company Size: More than 100 Employees Industry: Architecture & Planning

PROS: I love TeamViewer because I can share presentations with others, and I can remote other computers for assistance. The software includes chat, audio, video and webcam. The software is free for non-commercial uses. It’s great in educational areas and low-income countries. The installation is very easy and work well on Mac, Windows and others. The software provides with lot of options to join other sessions and meetings, to initiate seasons and etc.

CONS: The interface can be a little confusing and complex. Once I had some issue when attending a meeting and we used Skype for that reason. I’m not sure whether the problem was with the software or something else.

What do you think about this review? Great Poor

TeamViewer is great product that helps me to solve my customers’ issues through screen

Read full review >
Damon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.03.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Thanks to TeamViewer I can solve my customers problems through desktop. It allows me to see the other screen so I can help them during the process this is by far one of the best features. I am even able to control voice and video chat.

CONS: What I don’t like is the fact that they force me upgade the system and the upgraded system is expensive. Also, there is no compatibility with other versions for e.g. when a customer downloads new upgraded version I cannot help them due to the fact that I don’t use the same version. Furthermore, the chat feature is complex they could make it simpler.

What do you think about this review? Great Poor

I like how easy to use and useful this software is

Read full review >
Milton
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2018 Company Size: More than 100 Employees Industry: Information Technology Serrvice

PROS: I have distributed TV across the company, it is portable, customizable and compatible tool. I send portable link and all my clients can download it without any complex set up or installation. As soon as you click the download double click the program is ready to be used. I use its execute options on my Pc.

CONS: It would be extremely helpful if they could make TV working on Linux as well.

What do you think about this review? Great Poor

I love the quality of this software, very useful and simple

Read full review >
Shelly
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.02.2018 Company Size: More than 100 Employees Industry: Semiconductors

PROS: TeamViewer is simple and easy to use software. The quality of the connection is great and it can be used by everyone no matter the experience or knowledge in IT section. It’s out-of-the-box solution. What’s more is free for non-commercial uses.

CONS: They could make some advanced administration features, and they could work on its speed as well.

What do you think about this review? Great Poor

This software is definitely my virtual assistant

Read full review >
Bobby
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: TeamViewer is simply to use, it’s highly intuitive and helpful software. All you need to do is to install the software, get the code and you are connected. Great tool to get in touch with my team, customers, and others, I can give them assistance, help them, and share every information we need to share. I use it mostly, to share information and presentations with my team, to help someone if they have some issues.

CONS: There is nothing that I dislike.

What do you think about this review? Great Poor

TeamViewer helps me to solve my customer issues effortlessly

Read full review >
Curtis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I recommend TV to every client, because they will have always have questions and will call you again. With TV there is no need to panic, I’m able to solve issues and problems my customers have with the product. I love that I can see their screen and help them during the process. This is great feature. Also, I can control voice and video chat, and this is very helpful for my business.

CONS: Every year they force me to upgrade their system, and it’s expensive. I don’t like when new customers download new upgraded version and I can’t help them because I don’t have the same version. The chat feature can be little complex for the clients.

What do you think about this review? Great Poor

Very helpful and easy to use software, highly recommend

Read full review >
Leroy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.02.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: This software, allows me to help my friends when they have some issues with their Pc, or something else. Also, I can continue to work from home using Team Viewer, I can transfer files and control my Pc from anywhere. I can help my clients, and they can watch all the work I’m doing with remote control.

CONS: I can’t make connection sometimes, also the bendwidth for remote control is too high.

What do you think about this review? Great Poor

I can check my PC from anywhere at anytime

Read full review >
Darrin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I’m using thsi software for personal purposes. I like that I can check my Pc from my phone or to use chat, VOIP or an option for making presentations. I like that I can share my presentations with others. The good thing is that this tool is easy to use and free for personal purposes.

CONS: I don’t like the pop-ups.

What do you think about this review? Great Poor

Great tool for remotely accessing computers and solving some issues

Read full review >
Melanie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I love the fact that this software is free for personal and non-commercial uses. I can easily access my partner’s computer, I can access an accounting system. Great connection with remote keyboard and mouse access. Also, TeamViewer allows me to have full permissions on the host machine.

CONS: Sometimes when I restart remotely, the app is blocked and doesn’t start automatically and this means that I am locked out. But, it’s not a big deal.

What do you think about this review? Great Poor

Very useful software that allows me to help my clients from anywhere

Read full review >
Juanita
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.01.2018 Company Size: 11-50 Employees Industry: E-Learning

PROS: With its chat and call features I can interact with my customers and solve problems remotely. It saves me lot of time and money. I’m able to access to my customers’ Pc from anywhere I can guide them, help them when they have some issues with the product.

CONS: When I’m using it for more than 4hrs the system becomes slow.

What do you think about this review? Great Poor

Very helpful and easy to use software, highly recommend

Read full review >
Georgia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: With this tool I can help my friends whenever they have problems with their Pc. I like that I can work from home and to transfer files and control my Pc from anywhere. While I’m helping my clients through TV they can track all the work I’m doing with the remote control.

CONS: The bendwidth for remote control is high. Sometimes it is difficult to make connection.

What do you think about this review? Great Poor

Free and easy to use, TeamViewer

Read full review >
Francisco
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Internet

PROS: Very simple software. With TeamViewer you don’t need to have VPN or set up proxy, in other words, you don’t need to waste your time anymore. All you need to do is to create account, login and there you go. You can have access to all the computers you have set up in your account, you can log in and manage them. Give your partner ID and the code and you have instant connection with other computer, you can share screens, fix things, have chat, make presentations and more.

CONS: I have some issues with the tabs, if I have many opened tabs I cannot open them. They need to work on this issue.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.