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ThoughtBuzz Review

ThoughtBuzz
Our score: 6.3 User satisfaction: 100%

What is ThoughtBuzz?

ThoughtBuzz is a social media management and monitoring platform that allows businesses of various sizes to easily and effectively manage and publish their social media profiles. It provides real-time insights into the success and performance of social media campaigns and activities.

The mobile-friendly and fully managed platform helps identify key trends and influencers for better engagement and promotion on the social media. The core platform offers Social Media Management, Social Customer Engagement, Social Listening, Collaboration, Social Analytics and Governance. The platform helps businesses elevate their branding, marketing and social-media activities through its full-spectrum analysis, which is deeply integrated into the social-media management. The platform offers powerful social media monitoring and data mining capabilities and is highly scalable according to individual requirements and business needs.

Overview of ThoughtBuzz Benefits

The Social Media Management module allows creating custom feeds from different social profiles such as Facebook, YouTube, Instagram and Twitter, which are all viewable in a single dashboard. One-click scheduling and publishing saves time and makes it easier to post on multiple social media sites according to local time. Social Customer Engagement is designed to deliver social customer services that are impactful and help build customer loyalty.

The social inbox provides a single hub to view conversations from different social media channels, while unified customer profiles allow importing social followers/fans in real-time. Complete interaction history is also available, allowing organizations to deliver more personalized and contextual response. Prioritization features ensure that important conversations are dealt immediately according to pre-defined priority rules.

The Social Listening module provides data from millions of sources, including forums, blogs, social networks, news, RSS and more and supports hashtag tracking for Twitter and Instagram. The benchmarking features allow tracking competitor keywords, which provide a deep insight into what the competition is doing and what works for them. The collaboration features ensure transparency and include context passing and expert recommendations. The Social Analytics and insights help businesses make more informed decisions using cross-platform holistic social insights, including social customer, conversation, team, influencer and competition insights. Governance process workflows provide better control and help control social media content more effectively. Audit trails help protect brands against mishandlings and provide detailed logs of each system interaction.

Overview of ThoughtBuzz Features

  • Social Media Management
  • Multiple Social Profiles Feeds
  • Post Scheduling and Publishing
  • Localized time-zone posting
  • Content drafts
  • Notifications workspace
  • Social Customer Engagement
  • Social Inbox
  • Unified customer profiles
  • Response templates
  • Conversation history
  • Case management
  • Priority rules
  • Tagging
  • Social listening
  • Source monitoring
  • Keyword grouoing
  • Hashtag tracking
  • Competitive benchmarking
  • Unified social trends
  • Collaboration
  • Context passing
  • Expert recommendation
  • Social Analytics
  • Account, customer, conversation, team, influencer and competition insights
  • Governance
  • Approval workflows
  • SLA administration
  • Roles and permissions
  • Audit trails
  • Configurable notifications and alerts

ThoughtBuzz Position In Our Categories

Because businesses have special business needs, it is only sensible they abstain from getting an all-in-one, ”best” system. Be that as it may, it would be hard to pinpoint such a software product even among branded software solutions. The right step to do would be to write the several important aspects which need careful thought including essential features, budget, skill levels of staff members, company size, etc. The second step is, you must double down on the product research exhaustively. Go over some ThoughtBuzz review articles and check out the other software programs in your list in detail. Such comprehensive product investigation makes sure you circumvent unsuitable software solutions and buy the system which has all the features you require company requires.

Position of ThoughtBuzz in our main categories:

TOP 200

ThoughtBuzz is one of the top 200 Customer Experience Management Software products

TOP 50

ThoughtBuzz is one of the 50 Reputation Management Software products

TOP 100

ThoughtBuzz is one of the top 100 Social Media Management Software products

If you are considering ThoughtBuzz it might also be sensible to examine other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.

Each company has its own characteristics, and might require a special Customer Experience Management Software solution that will be adjusted to their business size, type of customers and staff and even specific industry they deal with. It's not wise to count on finding a perfect app that is going to work for every company no matter what their history is. It may be a good idea to read a few ThoughtBuzz Customer Experience Management Software reviews first and even then you should pay attention to what the software is supposed to do for your business and your staff. Do you need a simple and straightforward service with only basic functions? Will you really make use of the complex functionalities needed by experts and big enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy solution that will match your budget.

How Much Does ThoughtBuzz Cost?

ThoughtBuzz Pricing Plans:

Free Trial

Sample pack

Free

Starter pack

$5.78/mo

Pro pack

$143.86/mo

Enterprise pack

By quote

ThoughtBuzz offers four SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your company:

Sample pack: Free

  • Five keywords
  • One track
  • Two social profiles
  • One user login
  • 45 days data history (excluding Facebook and Twitter)
  • 5,000 results/month
  • Two social public pages
  • Reporting

Starter pack: 8 Singapore Dollars/month (US$5.78/mo)

  • 10 keywords
  • 1 track
  • 5 social profiles
  • Private messages
  • 2 user logins
  • 90 days data history (excluding Facebook and Twitter)
  • 10,000 results/month
  • 8 social public pages
  • Reporting

Pro pack: 199 Singapore Dollars/month (US$143.86/mo)

  • 20 keywords
  • 2 tracks
  • 10 social profiles
  • Private messages
  • 3 user logins
  • 120 days data history (excluding Facebook and Twitter)
  • 30,000 results/month
  • 15 social public pages
  • Reporting

Enterprise pack: By quote

  • 25-unlimited keywords
  • 5-unlimited track
  • 25-unlimited social profiles
  • Private messages
  • 5-unlimited user logins
  • 180 days data history (excluding Facebook and Twitter)
  • Unlimited results/month
  • 25-unlimited social public pages
  • Reporting
  • API

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ThoughtBuzz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ThoughtBuzz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ThoughtBuzz pricing details?

ThoughtBuzz Pricing Plans:

Free Trial

Sample pack

Free

Starter pack

$5.78/mo

Pro pack

$143.86/mo

Enterprise pack

By quote

ThoughtBuzz offers four SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your company:

Sample pack: Free

  • Five keywords
  • One track
  • Two social profiles
  • One user login
  • 45 days data history (excluding Facebook and Twitter)
  • 5,000 results/month
  • Two social public pages
  • Reporting

Starter pack: 8 Singapore Dollars/month (US$5.78/mo)

  • 10 keywords
  • 1 track
  • 5 social profiles
  • Private messages
  • 2 user logins
  • 90 days data history (excluding Facebook and Twitter)
  • 10,000 results/month
  • 8 social public pages
  • Reporting

Pro pack: 199 Singapore Dollars/month (US$143.86/mo)

  • 20 keywords
  • 2 tracks
  • 10 social profiles
  • Private messages
  • 3 user logins
  • 120 days data history (excluding Facebook and Twitter)
  • 30,000 results/month
  • 15 social public pages
  • Reporting

Enterprise pack: By quote

  • 25-unlimited keywords
  • 5-unlimited track
  • 25-unlimited social profiles
  • Private messages
  • 5-unlimited user logins
  • 180 days data history (excluding Facebook and Twitter)
  • Unlimited results/month
  • 25-unlimited social public pages
  • Reporting
  • API

What integrations are available for ThoughtBuzz?

ThoughtBuzz is an open API system which means you can connect it with virtually any third-party system or application. Contact the vendor for details and technicalities.

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Reviewed By Louie Andre
Page last modified
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