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Vanilla Forums Review

Vanilla Forums
Our score: 8.7 User satisfaction: 99%

What is Vanilla Forums?

Vanilla Forums is a cloud-based community software platform that gives businesses the capability to create engaging and interactive online forums for their customers and potential clients. This easy-to-use solution is designed to help businesses boost audience loyalty, increase sales, and enhance customer service.

This online community suite offers a wide array of features to keep your audiences happy and engaged. Some of these notable features include its flexible customization to suit branding needs, Q&A, ideation, and sleek user experience. It also supports extensive integration with popular apps, out of the box gamification, knowledge bases, etc.

What’s more, this solution is designed to make data migration a breeze. It also offers multiple SSO protocols and best-in-class page load and uptime speeds. And because it was built with API first in mind, Vanilla Forums can function efficiently with any existing ecosystem or stack.

Finally, its monthly pricing schemes already include practically everything a business needs to launch and maintain vibrant, long-term online communities. These include robust tools like ideation, gamification, security, analytics, monetization, SuccessManagers, and a whole lot more.

Overview of Vanilla Forums Benefits

Leverage the Power of Cloud-based Online Communities

Vanilla Forums provide users with software to create cloud-based forums where businesses and customers meet and engage in an interactive manner. With customer community forums, businesses significantly decrease their costs for support systems and have a cost-effective way to reach out and turn prospects into buyers. Customer forums are also a good way to identify, encourage, and identify brand advocates and loyalists.

Sleek, User-friendly interface

This solution is known for its simple yet efficient dashboard. The system is also very easy to install, use, and manage. The page also brings that familiarity many users appreciate as the system’s layout is very common on the internet.

Keep Your Communities Interested and Engaged

With Vanilla Forums for business, users can reward forum members for their positive participation, create forums that curate content automatically, and allow members to drive moderation.

Extensive Customization and Flexibility

This platform offers customization options that help businesses build community channels that look exactly like their websites. Permissions and roles for customers and staff can be set for more flexibility. Powerful moderation tools ensure that the community and the conversations are managed effectively. Vanilla Forums can also be integrated into your CRM system.

Overview of Vanilla Forums Features

  • Modern usability
  • Deep social integration
  • Fully gamified
  • Custom look and feel
  • Audience engagement
  • Tools for Creating Unique Communities
  • Rewards For Positive Participation
  • Moderation Tools
  • Administration Tools
  • Registration
  • Analytics
  • Publish Great Content
  • Gamification
  • Customizable Forums
  • Developer Tools
  • Multilingual, can support 1 of 25 languages
  • Monetization
  • Integration with WordPress, Salesforce, MailChimp, social networks and more
  • Multi-forum Management
  • Knowledge Base
  • Enterprise Security
  • Backup Shipping

What Problems Will Vanilla Forums Solve?

Problem #1: Addressing Many Customer Issues

A small business owner found it difficult to immediately address the many, yet typical, product issues that his customers raise in the company’s online forum. He had tried several online community solutions but to no avail.

Solution: Vanilla Forums can provide customer support or a success community where common usage problems are answered publicly and in a way searchable by Google. These answers can come from any mixture of support staff or other customers.

Problem #2: Difficulty in Conducting a Community-based Brand Promotion

A startup recently deployed an online community forum solution. Its small customer base continues to grow in number on a daily basis. However, the new company simply can’t convert its growing online community into actual buyers, as members talk about many things other than the brand.

Solution: Vanilla Forums provides efficient assistance on how companies can set up a community for customers to visit and talk about the brand. By using online communities in the right way, these virtual groups can provide valuable social proof and even create brand ambassadors.

Problem #3: Building Online Communities With Shared Brand Interests

An online store maintains a number of social media accounts with numerous followers. This online marketing strategy, however, appears to create online fans who can’t find any connection with their fellow brand fans/followers.

Solution: With a powerful solution like Vanilla Forums, companies can successfully create a community for people with interests around their brand. This can be used to better understand their customers and target customers and gain product development/marketing insights.

Vanilla Forums Position In Our Categories

Keeping in mind companies have particular business wants, it is wise that they avoid getting an all-encompassing, ideal business program. Still, it would be almost impossible to try to discover such application even among branded software solutions. The logical thing to do is to spell out the several key aspects that entail scrutiny including crucial features, pricing, technical skill ability of staff, business size, etc. Then, you must double down on the product research fully. Go over these Vanilla Forums evaluations and explore each of the software programs in your list in detail. Such all-encompassing research ascertain you stay away from unsuitable applications and select the system that includes all the benefits you require business requires for success.

Position of Vanilla Forums in our main categories:

TOP 100

Vanilla Forums is one of the top 100 Collaboration Software products

Vanilla Forums is also listed in the following subcategories:

There are well-liked and widely used solutions in each software group. But are they essentially the best fit for your enterprise’s specific requirements? A popular software solution may have thousands of users, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few Vanilla Forums Online Community Software reviews and mull over the elements that you wish to have in the software such as the cost, main features, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these platforms, read online comments, get clarifications from the maker, and do your homework systematically. This exhaustive homework is certain to help you choose the best software solution for your firm’s specific requirements.

How Much Does Vanilla Forums Cost?

Vanilla Forums Pricing Plans:

Free Trial

Business

$689/month

Corporate

Contact vendor

Enterprise

Contact vendor

Vanilla OSS

Free

Vanilla Forums is available in three enterprise pricing options and a free trial. Because many clients tend to prefer a unique set of features that doesn’t correspond to the pre-made plans, the vendor invites potential customers to contact their sales reps for customized subscription plans that suit their specific requirements.

Business – $689/month (essential community platform)

  • 5 staff users
  • 250k monthly page views
  • Public or private community
  • Unlimited members
  • Moderation
  • jsConnect SSO
  • SuccessTeam
  • Gamification

Corporate – By-quote (full-featured community platform)

  • All Business plan features
  • 10 staff users
  • 1M monthly page views
  • Ideation
  • Advanced Analytics
  • Sub-communities
  • Q&A
  • CRM Integrations
  • SuccessTeam
  • API
  • Advanced SSO

Enterprise – By-quote (for large communities and enterprises)

  • All Corporate features
  • SuccessTeam VIP
  • Custom staff users
  • Theme pull
  • Custom page view plan
  • Multi-site
  • Uptime SLA
  • Enhanced security

User Satisfaction

Positive Social Media Mentions 133
Negative Social Media Mentions 2

We realize that when you make a decision to buy Online Community Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vanilla Forums reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vanilla Forums. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Vanilla Forums Comparisons

What are Vanilla Forums pricing details?

Vanilla Forums Pricing Plans:

Free Trial

Business

$689/month

Corporate

Contact vendor

Enterprise

Contact vendor

Vanilla OSS

Free

Vanilla Forums is available in three enterprise pricing options and a free trial. Because many clients tend to prefer a unique set of features that doesn’t correspond to the pre-made plans, the vendor invites potential customers to contact their sales reps for customized subscription plans that suit their specific requirements.

Business – $689/month (essential community platform)

  • 5 staff users
  • 250k monthly page views
  • Public or private community
  • Unlimited members
  • Moderation
  • jsConnect SSO
  • SuccessTeam
  • Gamification

Corporate – By-quote (full-featured community platform)

  • All Business plan features
  • 10 staff users
  • 1M monthly page views
  • Ideation
  • Advanced Analytics
  • Sub-communities
  • Q&A
  • CRM Integrations
  • SuccessTeam
  • API
  • Advanced SSO

Enterprise – By-quote (for large communities and enterprises)

  • All Corporate features
  • SuccessTeam VIP
  • Custom staff users
  • Theme pull
  • Custom page view plan
  • Multi-site
  • Uptime SLA
  • Enhanced security

What integrations are available for Vanilla Forums?

Vanilla Forums integrates with the following business systems and applications:

  • WordPress
  • Zendesk
  • GitHub
  • Salesforce
  • MailChimp
  • Facebook
  • Twitter
  • LinkedIn
  • WishList
  • Steam
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Reviewed By Nestor Gilbert
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