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Vendini Review

Vendini
Our score: 8.5 User satisfaction: 100%

What is Vendini?

Vendini is a software service that helps you sell out your tickets online. It greatly helps businesses that manage and conduct live events such as concerts, fundraising and many others. It guarantees high efficiency because selling ticketing becomes remarkably simpler and much faster using Vendini.

Vendini was established in 2001 so it has pretty much seen all the technological advancements in the modern world. Therefore, you can expect to see solutions for some unique problems too. Vendini is an American based company and it has thousands of customers as we speak. This is enough indication as to how well the software has been accepted by the users.

Overview of Vendini Benefits

Whether it is packages, tickets or donations, you can sell all of it through Vendini’s ticketing solutions. All your staff members can access the software either through desktop or mobile devices which makes sure that you can sell from anytime and anywhere.

To make sure that there are no clashes while ticketing, your staff members can see the available and sold tickets. All of this information is presented through an attractive and easy to read graphical interface which makes your work even easier and enjoyable.

Since you are selling all your tickets online, Vendini also provides you with quick payment processing features. Your customers can make online transactions with complete trust because Vendini’s credit card processing is highly secured and protected.

Vendini also makes your marketing easier. The Vendini Event Manager module automatically publishes your event to your Facebook page as well as your official website. This is one of the more advanced features in this software and a handy marketing tool as well.

To make sure that your events are a big success and your guests are well taken care of, Vendini also manages hotel room availability and travel itineraries. This enables you to schedule your events with much more clarity and avoids any confusions and mismanagement that might occur.

Overview of Vendini Features

 
  • Festival Ticketing
  • Reporting
  • Analytics
  • Hotel Room Tracking
  • Social Media Marketing
  • Auto Event Upload on Website
  • Sales Reporting
  • Credit Card Processing
  • Customer History
  • Mobile Integrations
  • Profit Loss Tracking
  • Event management
  • Billing and Invoicing
  • Reservation Management
  • Multi-facility
  • Attendee Management
  • Mobile Webs
  • Donation Management
  • Membership Management

Vendini Position In Our Categories

Bearing in mind companies have their own business-related requirements, it is logical they avoid choosing an all-in-one, ideal solution. At any rate, it would be hard to try to come across such a software system even among branded software products.
The right thing to undertake would be to take note of the different main functions which require analysis including major features, budget, skill ability of staff members, business size, etc. Next, you must perform your research exhaustively. Read some Vendini evaluations and explore the other applications in your list more closely. Such well-rounded research can make sure you take out mismatched software products and pay for the system that has all the function you require business requires for optimal results.

Position of Vendini in our main categories:

TOP 50

Vendini is one of the top 50 Event Management Software products

If you are interested in Vendini it could also be beneficial to analyze other subcategories of Event Management Software gathered in our database of SaaS software reviews.

Enterprises have unique wants and requirements and no software application can be ideal in such a scenario. It is pointless to try to find a perfect off-the-shelf software product that fulfills all your business wants. The wise thing to do would be to customize the application for your unique requirements, staff member skill levels, finances, and other factors. For these reasons, do not hurry and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your homework, check out each short-listed application in detail, read a few Vendini Event Management Software reviews, contact the maker for clarifications, and finally choose the product that offers what you require.

How Much Does Vendini Cost?

Vendini Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Details regarding enterprise pricing and available features in those pricing plans are not displayed at the official website. Interested customers may try the free version after which they may get in touch with the sales teams regarding pricing plans.

User Satisfaction

Positive Social Media Mentions 25
Negative Social Media Mentions 0

We realize that when you make a decision to buy Event Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vendini reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vendini. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Vendini Comparisons

Vendini user reviews

Mostly works. Do some serious cost analysis, and don’t believe any of their marketing.

Read full review >
Chris Myers
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.09.2018 Company Size: 1-10 Employees Industry: Entertainment

What are Vendini pricing details?

Vendini Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Details regarding enterprise pricing and available features in those pricing plans are not displayed at the official website. Interested customers may try the free version after which they may get in touch with the sales teams regarding pricing plans.

What integrations are available for Vendini?

No information available.

Vendini average rating:

Average score
3.3/5 (1 user reviews)
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Chris Myers

PROS: Because the costs are per-ticket rather than a set rate, it's financially appealing to organizations that have fluctuations in attendance and event size. The ticketing system itself works reliably (for discussion of reports, etc., see below). The per-ticket fees are high compared to a lot of other (better) products, but if you're doing lower volume events, your overall costs will be lower. Customer service is very attentive and responsive. Unfortunately, they need to be, because the product has a LOT of quirks, bugs, and features that simply don't work.

CONS: The front-end user database is really ugly. They'll tell you it's customizable, but what they mean is that you can add your company logo to their template. I'm not exaggerating when I say that the box office UI looks like it's from 2005. When we switched over earlier this month, I had a couple dozen patron emails within the first week complaining about it. To be fair, they all said they were able to process transactions fine; they just hated how bad it looked, and several were concerned that they'd been sent to a hacked site because of how "amateurish" the design was. The admin interface is simply outdated, unreliable, and frequently gives error messages that are equally unreliable (i.e. sometimes the error message will say something didn't process correctly when it did... and now you've processed it twice because you tried again). Financial reports are problematic and have really bizarre restrictions (for instance, you can't filter additional donations out of package revenue reports, which can cause donations to be double-counted). Their customer service team is responsive, but there are a LOT of bugs and times when something simply doesn't work, and they always have a "workaround" ready, because they're fully aware of the problem and simply haven't fixed it. It's a lot like renting an old house. They claim lots of functionality that simply isn't there. For instance, they try to have a built-in email marketing program, but the segmentation implementation has a lot of bugs, and there's no way to mass import emails; you have to enter them one by one in the patron editor and hope that they're actually saved. I just finished importing several hundred emails collected at an event. It took over two hours, and when I proofed the input list, about 10% of the emails simply weren't saved. The package renewal feature also has a bug that makes it unusable: if a patron refunds or exchanges one of the tickets in their package during the course of the season, Vendini decides that they're no longers a subscriber (package purchaser) and will not include them when you create the auto-renewal email. So you still have to do subscription renewals manually unless you want to lose every patron who missed a performance. They also claim to have a website builder. I played around with it, but I can't emphasize enough just how incredibly amateurish the resulting sites looked. I recognize that not everyone has coding skills, but do yourself a favor and pay for a webhost with better templates. Like the rest of Vendini, the resulting website looked like it was designed by a college student in the late 2000s. Vendini also suffered a serious security breach a couple of years ago. Of course, many companies experience these problems, and Vendini tried to give the impression that they were being transparent, but it was very difficult for the company I was working for at the time to receive intelligent answers regarding what we could communicate to our patrons. Vendini initially sent out a mass communications directly to our patrons that was not phrased well and caused a LOT of phone calls from panicked people. Unfortunately, Vendini didn't really let us know about this first, which meant that when the first phone calls came in, we had no idea what anyone was talking about. Basically, Vendini made us look and sound completely incompetent.

Reviewed 1 year ago

Read full review >

The least favorable review

Chris Myers

PROS: Because the costs are per-ticket rather than a set rate, it's financially appealing to organizations that have fluctuations in attendance and event size. The ticketing system itself works reliably (for discussion of reports, etc., see below). The per-ticket fees are high compared to a lot of other (better) products, but if you're doing lower volume events, your overall costs will be lower. Customer service is very attentive and responsive. Unfortunately, they need to be, because the product has a LOT of quirks, bugs, and features that simply don't work.

CONS: The front-end user database is really ugly. They'll tell you it's customizable, but what they mean is that you can add your company logo to their template. I'm not exaggerating when I say that the box office UI looks like it's from 2005. When we switched over earlier this month, I had a couple dozen patron emails within the first week complaining about it. To be fair, they all said they were able to process transactions fine; they just hated how bad it looked, and several were concerned that they'd been sent to a hacked site because of how "amateurish" the design was. The admin interface is simply outdated, unreliable, and frequently gives error messages that are equally unreliable (i.e. sometimes the error message will say something didn't process correctly when it did... and now you've processed it twice because you tried again). Financial reports are problematic and have really bizarre restrictions (for instance, you can't filter additional donations out of package revenue reports, which can cause donations to be double-counted). Their customer service team is responsive, but there are a LOT of bugs and times when something simply doesn't work, and they always have a "workaround" ready, because they're fully aware of the problem and simply haven't fixed it. It's a lot like renting an old house. They claim lots of functionality that simply isn't there. For instance, they try to have a built-in email marketing program, but the segmentation implementation has a lot of bugs, and there's no way to mass import emails; you have to enter them one by one in the patron editor and hope that they're actually saved. I just finished importing several hundred emails collected at an event. It took over two hours, and when I proofed the input list, about 10% of the emails simply weren't saved. The package renewal feature also has a bug that makes it unusable: if a patron refunds or exchanges one of the tickets in their package during the course of the season, Vendini decides that they're no longers a subscriber (package purchaser) and will not include them when you create the auto-renewal email. So you still have to do subscription renewals manually unless you want to lose every patron who missed a performance. They also claim to have a website builder. I played around with it, but I can't emphasize enough just how incredibly amateurish the resulting sites looked. I recognize that not everyone has coding skills, but do yourself a favor and pay for a webhost with better templates. Like the rest of Vendini, the resulting website looked like it was designed by a college student in the late 2000s. Vendini also suffered a serious security breach a couple of years ago. Of course, many companies experience these problems, and Vendini tried to give the impression that they were being transparent, but it was very difficult for the company I was working for at the time to receive intelligent answers regarding what we could communicate to our patrons. Vendini initially sent out a mass communications directly to our patrons that was not phrased well and caused a LOT of phone calls from panicked people. Unfortunately, Vendini didn't really let us know about this first, which meant that when the first phone calls came in, we had no idea what anyone was talking about. Basically, Vendini made us look and sound completely incompetent.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Mostly works. Do some serious cost analysis, and don’t believe any of their marketing.

Read full review >
Chris Myers
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.09.2018 Company Size: 1-10 Employees Industry: Entertainment

PROS: Because the costs are per-ticket rather than a set rate, it's financially appealing to organizations that have fluctuations in attendance and event size. The ticketing system itself works reliably (for discussion of reports, etc., see below). The per-ticket fees are high compared to a lot of other (better) products, but if you're doing lower volume events, your overall costs will be lower. Customer service is very attentive and responsive. Unfortunately, they need to be, because the product has a LOT of quirks, bugs, and features that simply don't work.

CONS: The front-end user database is really ugly. They'll tell you it's customizable, but what they mean is that you can add your company logo to their template. I'm not exaggerating when I say that the box office UI looks like it's from 2005. When we switched over earlier this month, I had a couple dozen patron emails within the first week complaining about it. To be fair, they all said they were able to process transactions fine; they just hated how bad it looked, and several were concerned that they'd been sent to a hacked site because of how "amateurish" the design was. The admin interface is simply outdated, unreliable, and frequently gives error messages that are equally unreliable (i.e. sometimes the error message will say something didn't process correctly when it did... and now you've processed it twice because you tried again). Financial reports are problematic and have really bizarre restrictions (for instance, you can't filter additional donations out of package revenue reports, which can cause donations to be double-counted). Their customer service team is responsive, but there are a LOT of bugs and times when something simply doesn't work, and they always have a "workaround" ready, because they're fully aware of the problem and simply haven't fixed it. It's a lot like renting an old house. They claim lots of functionality that simply isn't there. For instance, they try to have a built-in email marketing program, but the segmentation implementation has a lot of bugs, and there's no way to mass import emails; you have to enter them one by one in the patron editor and hope that they're actually saved. I just finished importing several hundred emails collected at an event. It took over two hours, and when I proofed the input list, about 10% of the emails simply weren't saved. The package renewal feature also has a bug that makes it unusable: if a patron refunds or exchanges one of the tickets in their package during the course of the season, Vendini decides that they're no longers a subscriber (package purchaser) and will not include them when you create the auto-renewal email. So you still have to do subscription renewals manually unless you want to lose every patron who missed a performance. They also claim to have a website builder. I played around with it, but I can't emphasize enough just how incredibly amateurish the resulting sites looked. I recognize that not everyone has coding skills, but do yourself a favor and pay for a webhost with better templates. Like the rest of Vendini, the resulting website looked like it was designed by a college student in the late 2000s. Vendini also suffered a serious security breach a couple of years ago. Of course, many companies experience these problems, and Vendini tried to give the impression that they were being transparent, but it was very difficult for the company I was working for at the time to receive intelligent answers regarding what we could communicate to our patrons. Vendini initially sent out a mass communications directly to our patrons that was not phrased well and caused a LOT of phone calls from panicked people. Unfortunately, Vendini didn't really let us know about this first, which meant that when the first phone calls came in, we had no idea what anyone was talking about. Basically, Vendini made us look and sound completely incompetent.

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