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Vivantio Service Desk REVIEW

Help Desk Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 6.7

What is Vivantio Service Desk?

Vivantio Service Desk is a help desk platform for SMBs that you can use to provide your team increased efficiency and satisfy your customers. With this application, you can better manage your help desk by decreasing your team’s workload and allow them to focus more on enhancing customer relationships. This innovative solution is designed to cater to the requirements of your customers, both within and outside your organization through higher efficiency and improved performance. What’s more, Vivantio Service Desk provides all of these benefits at a very reasonable price.

 

Overview of Vivantio Service Desk Benefits

Read on to learn about the numerous Vivantio Service Desk benefits:

Vivantio can give you the fast and consistent service you want for your help desk. It has, among other features, automated workflow, customized web self-service, and integrated email, ensuring that your end-users would get reliable and fast service every time. The software also helps your customers with self-help documents that are quickly searchable, making it easy for them to resolve their own issues or problems without getting an IT support staff.

Vivantio also offers various ticket types which can be individually configured and customized according to the needs of the business. It also allows you to issue service requests for departments or teams outside of the traditional IT or customer service departments.

Its client management functionality enables you to more aggressively address the needs of your external and internal clients because your team can readily access all interactions, thereby allowing them to make more timely and appropriate actions. VivaDesk automatically monitors all messages and communications, both from your help desk staff and your clients.

The reporting tools of this app enables users to readily monitor all processed calls, response times, the kinds of calls, etc. This feature offers business users the capability of readily determining which calls or customer issues require immediate actions and those that do not, which allows the reduction of such calls and issues in the future. Likewise, it can determine issues or areas for improvement among your help desk staff for performance appraisal purposes.

A cloud-based SaaS subscription can mean low up-front costs for businesses, easier deployment, secure data, reliable service, as well as predictable future costs.

Overview of Vivantio Service Desk Features

  • Ticket Templates
  • Integrated Interactive Reports
  • Data Export (PDF, XML, CSV)
  • Point-and-Click Codeless Configuration
  • Asset Management / CMDB
  • Custom Reports Builder
  • Customizable Views
  • Active Directory / LDAP Integration
  • Tasking
  • Self-Service Web Portal
  • Interactive Dashboards
  • Incident Management
  • Automated Escalation Rules
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Service Level Management
  • Asset Audit Trail
  • Integrated Reports
  • Automated Ticket Routing
  • Service Level Agreements (SLA)
  • Business Rules Engine

Vivantio Service Desk Position In Our Categories

Position of Vivantio Service Desk in our main categories:

100

Vivantio Service Desk is one of the top 100 Help Desk Softwareproducts

100

Vivantio Service Desk is one of the 100
Help Desk Software products


Vivantio Service Desk is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#25
Category:Position:
Service Desk Software#25

Every enterprise has different wants and requires a software that can be personalized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no platform can offer perfect tools out-of-the-box. When you try to find a software app, first be sure what you require it for. Read some Vivantio Service Desk reviews and ask yourself do you want basic functionality or do you require advanced features? Are there any industry-specific tools that you are seeking? Obtain the answers to these queries to assist your search. There are plenty of elements that you need to reflect on and these include your budget, specific business wants, your organization size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that provides all that you need to boost your firm effectiveness and productivity.

How Much Does Vivantio Service Desk Cost?

Vivantio Service Desk Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivantio Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vivantio Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

108

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Vivantio Service Desk User Reviews

Audrey

Aubrey

6 months ago
Verified
user


Marcus

Edna

10 months ago
Verified
user


Josh

10 months ago
Verified
user


What are Vivantio Service Desk pricing details?

Vivantio Service Desk Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

What integrations are available for Vivantio Service Desk?

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

User reviews


User reviews in total: 10

7
2
1
0
0

Average Rating:

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The most favorable review

Audrey

4 months ago


Pros: The outstanding feature of Vivantio is that it is very user friendly. The software service desk tool provides me with useful information at the touch of a button. I can view the state of our support queues as well as the other teams within our departments. It enables our customers to raise tickets through our self service portal. The additional configurable elements that help to set up notification improves the overall service that we provide to our customers.

Cons: There are some limitations. First, the tool lacks the sql background. Second, the report creation tool is not easy to use.

The least favorable review

Orville

1 year ago


Pros: I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end users. More so, the SaaS version has improved the response and the performance.

Cons: There are a couple of features that are missing. First, I wish that you could manage everyone who can access what channel to open tickets. Second, the chat solution should be integrated to ensure that the end users can chat with the tech. Thirdly, it should be email intergrated so that users can approve tickets on their phone by using a link.

Published 4 months ago
Verified
user
The outstanding feature of Vivantio is that it is very user friendly. The


What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Vivantio has amazing features that make it give you a great user experience.




What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like the fact that Vivantio is easy to use, and being a SaaS program we are always on the latest version. The Saas program eliminates the issues of maintaining the...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
Vivantio has a highly configurable Saas solution which ensures that we get regular updates.




What do you think about this review? Great Poor
Published 10 months ago
Verified
user
Vivantio can host multiple reports based off the tickets you have logged. It is easy to access everything without any unnecessary clutter. It also features various fields...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Vivantio is the best ticketing tools that I have encountered during my tenure as a service desk analyst. I have worked with other ticketing tools such as Maximo, Triole,...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
The current version of Vivantio is just as efficient as the older version. The new version has greatly enhanced features such as colour scheme which help to distinguish...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Vivantio is an award winning ticketing tool and it's a top leader in the...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like that it is quick and easy to manage our projects. This has helped to streamline our IT process. We love that we can collaborate on projects without the need to...



What do you think about this review? Great Poor

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