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Vivantio Service Desk REVIEW

Help Desk Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 6.7

What is Vivantio Service Desk?

Vivantio Service Desk is a help desk solution for small business that you can use to empower your team and your customers. Manage your help desk better to reduce workload and improve customer service. Vivantio Service Desk addresses both the concerns of internal and external customers with efficiency and quality output. If you’re looking for an affordable yet automated helpdesk solution, this software fits the bill.

 

Overview of Vivantio Service Desk Benefits

Read on to learn about the numerous Vivantio Service Desk benefits:

Vivantio can give you the fast and consistent service you want for your help desk. It has, among other features, automated workflow, customized web self-service, and integrated email, ensuring that your end-users would get reliable and fast service every time. The software also helps your customers with self-help documents that are quickly searchable, making it easy for them to resolve their own issues or problems without getting an IT support staff.

Vivantio also offers various ticket types which can be individually configured and customized according to the needs of the business. It also allows you to issue service requests for departments or teams outside of the traditional IT or customer service departments.

Vivantio’s client management feature allows you to access the interactions with your internal or external clients to proactively see their needs. With VivaDesk, all correspondence get tracked, whether they are coming from the customer or from a helpdesk employee of the business.

Through Vivantio’s reporting tools, one can easily track the calls processed, the types of calls, response times, among other things. This can allow businesses to evaluate the issues that need to be prioritized or addressed quickly to reduce future calls. It can also pinpoint problems with particular members of your helpdesk team for performance review.

A cloud-based SaaS subscription can mean low up-front costs for businesses, easier deployment, secure data, reliable service, as well as predictable future costs.

Overview of Vivantio Service Desk Features

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management

Vivantio Service Desk Position In Our Categories

Position of Vivantio Service Desk in our main categories:

100

Vivantio Service Desk is one of the top 100 Help Desk Software products

100

Vivantio Service Desk is one of the top 100
Help Desk Software products


Vivantio Service Desk is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#18
Category:Position:
Service Desk Software#18

There are well-liked and widely used solutions in each software group. But are they necessarily the best fit for your enterprise’s specific needs? A market-leading software product may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few Vivantio Service Desk reviews and think about the factors that you wish to have in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few apps that fit your wants. Check out the free trials of these products, read online reviews, get information from the maker, and do your investigation systematically. This profound groundwork is certain to aid you find the best software application for your organization’s unique requirements.

How Much Does Vivantio Service Desk Cost?

Vivantio Service Desk Pricing Plans:

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivantio Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vivantio Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Vivantio Service Desk User Reviews


Marcus 3 months ago
Verified
user



Harriet 3 months ago
Verified
user



Orville 3 months ago
Verified
user



Tim 4 months ago
Verified
user



Josh 4 months ago
Verified
user


What are Vivantio Service Desk pricing details?

Vivantio Service Desk Pricing Plans:

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

What integrations are available for Vivantio Service Desk?

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

User reviews


User reviews in total: 10

7
2
1
0
0

Average Rating:

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The most favorable review

Marcus C.

3 months ago


Pros:
I like the fact that Vivantio is easy to use, and being a SaaS program we are always on the latest version. The Saas program eliminates the issues of maintaining the server and doing the updates. With Saas, it is simple to keep up with version control and we don't need to worry that the updates weren't successful.

Cons:
I don't like the fact that the annual fee has been increased by 5%.

The least favorable review

Orville F.

3 months ago


Pros:
I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end users. More so, the SaaS version has improved the response and the performance.

Cons:
There are a couple of features that are missing. First, I wish that you could manage everyone who can access what channel to open tickets. Second, the chat solution should be integrated to ensure that the end users can chat with the tech. Thirdly, it should be email intergrated so that users can approve tickets on their phone by using a link.

Published 3 months ago
Verified
user
I like the fact that Vivantio is easy to use, and being a SaaS program we are always on the latest version. The Saas program eliminates the issues of maintaining the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Vivantio is the best ticketing tools that I have encountered during my tenure as a service desk analyst. I have worked with other ticketing tools such as Maximo, Triole,...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like that it is quick and easy to manage our projects. This has helped to streamline our IT process. We love that we can collaborate on projects without the need to...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Vivantio can host multiple reports based off the tickets you have logged. It is easy to access everything without any unnecessary clutter. It also features various fields...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
The current version of Vivantio is just as efficient as the older version. The new version has greatly enhanced features such as colour scheme which help to distinguish...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Vivantio has a highly configurable Saas solution which ensures that we get regular updates.




What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Vivantio has amazing features that make it give you a great user experience.




What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The outstanding feature of Vivantio is that it is very user friendly. The


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Vivantio is an award winning ticketing tool and it's a top leader in the...



What do you think about this review? Great Poor

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