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When I Work Review

When I Work
Our score: 9.3 User satisfaction: 98%

What is When I Work?

When I Work is a time clock application that is simple and straightforward to set up and use on any PC, laptop, smartphone, or tablet. The app helps employers and employees manage attendance with ease. With it, employees can clock in for work through their mobile phone. You can choose to set up a dedicated terminal inside your office premises or allow employees in the field to clock in directly from their mobile device wherever they may be at the office or on the field.

When I Work GeoCheckin feature allows you to monitor employee attendance in multiple locations. Through GPS tracking and live map views, you can make sure employees clock in from the right job sites.

Through its scheduler, you can easily organize schedules and see if a shift will be needing more manpower or not. It cuts the time needed for employers to integrate individual schedules because it allows employees to upload their preferred off days. In a click, employees per position and per shift can be seen to ensure that all shifts are provided the number of manpower needed.

Besides the basic features of clocking in and clocking out from multiple devices, When I Work also offers a more streamlined way to manage employee payroll. Employees can submit timesheets to their manager for approval and with a click of a button, you can export approved timesheets for payroll. When preparing timesheets, the alert icons will flag up potential problems so nothing slips through the cracks. It also has tools that help businesses when it comes to hiring and acquiring new employees.

When I Work also allows employers to send push notifications of schedules. Once a new schedule is made, all employees can be notified in an instant. Individual employees can even request time off and schedule change through the app. Scheduling can even be done anytime and anywhere as it’s accessible through smartphones. When I Work is also free and fully accessible for businesses with less than 75 employees. Businesses can start scheduling, time tracking, hiring, and messaging without the need to enter into a contract or upfront cost so long as it has 75 employees or less. 

Overview of When I Work Benefits

Here are the many benefits you can have with When I Work:

Free

When I Work is free to small businesses with only 75 employees or less. This is cost efficient and allows for a streamlined business administration with no cost whatsoever. For no fees and contract whatsoever, small business owners can begin hiring, scheduling, time tracking and messaging for free.

Organized Scheduling

Scheduling is streamlined and simplified. An entire week’s schedule can be made in minutes because all relevant employee data (preferred and scheduled time off) is present and a scheduler is given a complete view as to attendance and manpower need. An employer can opt to create schedules lasting for weeks or for months and employees can be easily informed through push alerts once they’re available. Employees can also be easily informed of changes through push alerts.

Timesheets and payroll export

You can also fine-tune timesheets submitted by employees for approval. The application will alert you about potential problems before they escalate. Because the process is streamlined, errors can be easily seen and corrected. Discrepancies will be a thing of the past because the scheduler’s simplified view will easily verify and validate time and location check-ins.

Overtime Alerts

Organizing staff assignments and schedule is made easy because they can be color coded. Through this, you can secure that all the necessary manpower you need with their respective positions and tasks are present in just one look. You can easily see if a day is missing a manager on duty and can easily assign in advance through push alerts. Overtimes can be easily tracked and monitored.

Mobile Check-in

Employees in the office and in the field can check in from their computers, laptops, smartphones or tablets. Accountability can be checked wherever the employee may be regardless of the nature of the job. This function is ideal for businesses involving field workers in industries like construction and catering.

It also has a lock function, which prevents unauthorized, early or late check-in depending on your rules. This way, discrepancies are avoided.

GeoCheckin

You can ensure employees are clocking in from the right job sites with the help of GPS tracking and live map views. With its GeoCheckin function, employers can track the location of their employees in real time. There will be no need for messaging as accountability is secured in just one click. This app is ideal for companies in the hospitality, restaurant, and retail industries, among others. As users can access the app from their mobile phone, it’s ideal for businesses with hourly employees. With its GeoCheckin function employers can be certain that employees are where they need to be at the time they’re expected to be.

Timesheet exporting

Employers and managers can export approved timesheets for payroll. No tedious file transfer is needed as it can be easily integrated with the app. The amount of hours worked is recorded and summarized as timesheets for a streamlined payroll process that does not take much of the employer’s time is easily available in a click.

Push Alerts and Shift Notifications

Text and email attendance notifications and alerts ensure your employees never forget to clock in. Push alerts can be used to send messages to all your employees in an instant. You can easily send push alerts when new schedules are available and your employees can receive it right in their pocket.

Reporting Features

You can use the reporting features of When I Work to monitor and review employee attendance data. Given the simplified interface, patterns can be easily seen and points of trouble can be easily dealt with in an instant. The app provides useful metrics for general managers, store managers, and employee supervisors.  Meanwhile, executives who manage payroll issues and shift scheduling can use When I Work to track the number of hours employees work each week.

Customized

Multiple pricing options are offered to suit businesses with one to 100+ employees. You can even customize and boost the functions and features of your choice. It can provide a tailored plan depending on your business needs. You can also customize access. When I Work allows users to configure rules on who can see specific dashboards or individual schedules. Managers can opt to give their supervisors access and have them handle the scheduling in your stead.

Messaging

When I Work allows its users to message each other on a one-to-one or group chart basis. Employees can easily contact one another whenever a schedule swap or help is needed when it comes to heavy shifts.

Hiring

Business owners are also provided tools when it comes to hiring new employees. Tracking of the application process is done and new hires are automatically added to the work schedule.

Overview of When I Work Features

  • Scheduler
  • Schedule templates
  • Shift notifications/reminders
  • 1-on-1 and group messaging
  • Employee availability
  • Employee scheduling
  • Time off requests
  • Overtime alerts
  • Time clock
  • Versatile clocking  in/out
  • Early clock in restrictions
  • Timesheet and payroll export
  • Third-party Integrations
  • Task management
  • Labor budgeting
  • Applicant tracking
  • Live chat support
  • Reports
  • Monitored job sites
  • Mobile
  • Multiple locations
  • Notifications
  • Online Access
  • Payroll

What Problems Will When I Work Solve?

Problem # 1: Time Consuming Scheduling.

Scheduling employees’ shifts and managing changes when demands rise is stressful and time-consuming. Managers and business owners end up spending too much time that could instead be spent on handling, developing, and expanding the business itself. When I Work provided a solution for this dilemma by offering tools that allow scheduling in just minutes through comprehensive and effective templates. Through the tools, managers can easily schedule based on employee’s availability.

Problem # 2: No-Show Employees.

Tardy employees who fail to commit to assigned shifts cause unwanted and unnecessary stress to managers, business owners, and co-employees. When I Work can prevent this through real-time scheduling that employees can access through Android / iOS apps. Through it, employees will receive notifications and reminders regarding their upcoming shifts. Employees can also swap schedules among each other if one can’t make it. Employees will also get to request time-off through the app.

Problem # 3: Slow Hiring Process

Hiring competent employees is a struggle and the process is often slow. It takes much time on the part of managers and business owners. When I Work dealt with this concern through third-party integrations. Through its tools, candidates can be found through posting jobs to Facebook and indeed. The hiring process is streamlined through a comprehensive applicant tracking tool. Upon hire, new employees are automatically added to the work schedule.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

When I Work Position In Our Categories

Since businesses have distinct business requirements, it is sensible they abstain from settling on a one-size-fits-all, “perfect” software. Just the same, it would be almost impossible to stumble on such a software solution even among widely used software solutions. The reasonable step to undertake should be to list the different significant factors that call for a deliberation such as critical features, budget, skill aptitude of staff members, organizational size, etc. Next, you must conduct your product research comprehensively. Have a look at some of these When I Work analyses and explore each of the software options in your shortlist more closely. Such well-rounded research can make sure you avoid ill-fitting apps and pay for the system that offers all the features you require company requires.

Position of When I Work in our main categories:

TOP 3

When I Work is one of the top 3 Employee Scheduling Software products

TOP 10

When I Work is one of the 10 HR Software products

If you are considering When I Work it might also be a good idea to check out other subcategories of Employee Scheduling Software gathered in our database of SaaS software reviews.

Each organization has different needs and requires a system that can be personalized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no platform can offer perfect tools out-of-the-box. When you search a software system, first be sure what you need it for. Read some When I Work Employee Scheduling Software reviews and ask yourself do you desire basic functionality or do you require sophisticated tools? Are there any industry-specific tools that you are seeking? Find the answers to these questions to help your search. There are plenty of aspects that you need to reflect on and these include your finances, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally select the platform that offers all that you want to improve your firm competence and productivity.

How Much Does When I Work Cost?

When I Work Pricing Plans:

Free Trial

Scheduling Free

Free

Sceduling Basic

$1.50 per user/month

Scheduling Pro

$2.25 per user/month

Enterprise

By quote

When I Work is available for free for up to 75 employees, with flexible pricing plans starting at $1.50/month for additional features.

Free Version:

  • Up to 75 Employees
  • Scheduling for a single team or location
  • Availability & Time-off Requests
  • Group Messaging & Chat
  • Shift Trading
  • iPhone and Android Apps
  • Add Attendance for $1.50

Scheduling Basic – $1.50 per user/month

Billed monthly:

  • For more than 75 employees
  • Powerful Schedule Builder
  • Enhanced Team Messaging
  • Job Sites / Multiple Locations
  • OpenShifts
  • Optional Time & Attendance
  • Payroll Integrations
  • Shift Acknowledgment
  • 10+ Day Scheduling
  • Schedule Multiple Teams
  • Remote Job Sites
  • Add Attendance for $1.30

Scheduling Pro – $2.25 per user/month

Billed monthly:

  • For more than 75 employees
  • Advanced Schedule Builder
  • Enhanced Team Messaging
  • Job Sites / Multiple Locations
  • OpenShifts
  • Optional Time & Attendance
  • Payroll Integrations
  • Shift Acknowledgment
  • 10+ Day Scheduling
  • Schedule Multiple Teams
  • Remote Job Sites
  • Manage Team Tasks
  • Assign Tasks to Employees
  • Monitor Task Progress
  • Add Attendance for $1.30

Enterprise – by quote:

  • For more than 75 employees
  • Advanced and Integrated Schedule Builder
  • Enhanced Team Messaging
  • Job Sites / Multiple Locations
  • OpenShifts
  • Optional Time & Attendance
  • Payroll Integrations
  • Shift Acknowledgment
  • 10+ Day Scheduling
  • Schedule Multiple Teams
  • Remote Job Sites
  • Manage Team Tasks
  • Assign Tasks to Employees
  • Monitor Task Progress
  • API Access & Usage
  • Account Management
  • Global Privacy Settings
  • SAML Single Sign On
  • Dedicated Account Manager
  • Personalize Onboarding
  • Optional Attendance

User Satisfaction

Positive Social Media Mentions 16
Negative Social Media Mentions 0

We realize that when you make a decision to buy Employee Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and When I Work reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with When I Work. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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When I Work Comparisons

When I Work user reviews

Efficient scheduling application

Read full review >
Jared
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Computer Software

A ‘must-have’ time saver in your online kit

Read full review >
Tammy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 1-10 Employees Industry: Fund-Raising

Great product! But left a bad taste…

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: 1-10 Employees Industry: Leisure, Travel & Tourism

I can conveniently use the app on my phone

Read full review >
Thelma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2019 Company Size: 11-50 Employees Industry: Photography

Great platform for employee scheduling

Read full review >
Essie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: 1-10 Employees Industry: Retail

What are When I Work pricing details?

When I Work Pricing Plans:

Free Trial

Scheduling Free

Free

Sceduling Basic

$1.50 per user/month

Scheduling Pro

$2.25 per user/month

Enterprise

By quote

When I Work is available for free for up to 75 employees, with flexible pricing plans starting at $1.50/month for additional features.

Free Version:

  • Up to 75 Employees
  • Scheduling for a single team or location
  • Availability & Time-off Requests
  • Group Messaging & Chat
  • Shift Trading
  • iPhone and Android Apps
  • Add Attendance for $1.50

Scheduling Basic – $1.50 per user/month

Billed monthly:

  • For more than 75 employees
  • Powerful Schedule Builder
  • Enhanced Team Messaging
  • Job Sites / Multiple Locations
  • OpenShifts
  • Optional Time & Attendance
  • Payroll Integrations
  • Shift Acknowledgment
  • 10+ Day Scheduling
  • Schedule Multiple Teams
  • Remote Job Sites
  • Add Attendance for $1.30

Scheduling Pro – $2.25 per user/month

Billed monthly:

  • For more than 75 employees
  • Advanced Schedule Builder
  • Enhanced Team Messaging
  • Job Sites / Multiple Locations
  • OpenShifts
  • Optional Time & Attendance
  • Payroll Integrations
  • Shift Acknowledgment
  • 10+ Day Scheduling
  • Schedule Multiple Teams
  • Remote Job Sites
  • Manage Team Tasks
  • Assign Tasks to Employees
  • Monitor Task Progress
  • Add Attendance for $1.30

Enterprise – by quote:

  • For more than 75 employees
  • Advanced and Integrated Schedule Builder
  • Enhanced Team Messaging
  • Job Sites / Multiple Locations
  • OpenShifts
  • Optional Time & Attendance
  • Payroll Integrations
  • Shift Acknowledgment
  • 10+ Day Scheduling
  • Schedule Multiple Teams
  • Remote Job Sites
  • Manage Team Tasks
  • Assign Tasks to Employees
  • Monitor Task Progress
  • API Access & Usage
  • Account Management
  • Global Privacy Settings
  • SAML Single Sign On
  • Dedicated Account Manager
  • Personalize Onboarding
  • Optional Attendance

What integrations are available for When I Work?

When I Work supports the following integrations:

  • QuickBooks
  • QuickBooks Online
  • When I Work Scheduling
  • ZenPayroll
  • Gusto
  • ADP Workforce Now
  • Square
  • Ultimate Software
  • Activehours
  • Paychex

When I Work average rating:

Average score
5/5 (11 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Iris

PROS: I am delighted to share tham my long and exhaustive search for an efficient scheduling tool (that I can afford!) ednded successfully. The team is finally able to provide services dependless on the location the time zone the user is at. Imagine how reliable and resposive that made us look! All of our supervisors access their schedules promptly and on time, they manage sick leaves and days off, and they even swtich shifts without waiting for my recommendation. As simply as that: WhenIWork never caused a miscommunication problem! We are happy to have it.

CONS: Honestly, there is not even a single disadvantage I could mention. At the beginning, I thought that multiple time-zones assignments lacked functionality, but I was still a learner. Anyway, I reported the issue and the support team got hands around it the very same moment. The only thing I have to remember is that the shift I assigned in another time zone is displayed in my time.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: I like the colorful design and its general ease of use. I appreciate the extra accountability possible with GPS clock in functions, as well as auto-populating to personal calendars. I like having the ability to export scheduling data for reports and payroll.

CONS: What's clear is many features in WhenIWork are still in Beta. For example, the payroll function is time-consuming to use and lacks obvious features--speaking with their team, they were aware of this and offered work arounds. Features such as Shift Task Lists were advertised as released and available, but I had to email them to be a part of a Beta release of it. I have a Pro level account; and what left a sour note for me was when they changed the pricing structure. They took away Time Clock, Attendance, Payroll Integrations and other features from Pro without notice. I asked them and they confirmed that only some users were grandfathered in, but I would be excluded from this because I hadn't engaged certain features yet. This was challenging to accept, as I had just transitioned my entire team to this app, expecting these features to be available at this price point, once I was ready to use them. Another sour note was finding out that pricing is grouped into 10 users at a time. So if I want to add an 11th user, I will have to pay for 20 users. This isn't clear in their pricing page, where Pro is advertised as $2.25/user.

Reviewed 8 months ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Efficient scheduling application

Read full review >
Jared
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: The app is easy to use and I think the visual design is attractive and appealing to the eyes.

CONS: I use When I Work software to assign multiple shifts to my employees every day. It is a tiring task but it allows them to know easily about their lunch break. The app show should lunch breaks more clearly.

What do you think about this review? Great Poor

A ‘must-have’ time saver in your online kit

Read full review >
Tammy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 1-10 Employees Industry: Fund-Raising

PROS: There are so many things to love about it, but I'd say simplicity. The software comes with an incredibly user-friendly interface even for savvy employees to manage their schedule. I, personally, check my shifts and do swaps with colleagues when necessary. I always plan my month in advance, and that's good because I am never missing my professional and private appointments. Besides, the software is always wtih me-the amazing phone app allows me access from any location, and I get timely notifications before the schedule is announced or modified.

CONS: Setting availability is frustrating sometimes. One has to draw the availability bar across the time-sheets, but there are no time tabs on the top to help you see what you've selected. It is the only thing I would like to change, but it doesn't affect my overall impression of the application.

What do you think about this review? Great Poor

Great product! But left a bad taste…

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: 1-10 Employees Industry: Leisure, Travel & Tourism

PROS: I like the colorful design and its general ease of use. I appreciate the extra accountability possible with GPS clock in functions, as well as auto-populating to personal calendars. I like having the ability to export scheduling data for reports and payroll.

CONS: What's clear is many features in WhenIWork are still in Beta. For example, the payroll function is time-consuming to use and lacks obvious features--speaking with their team, they were aware of this and offered work arounds. Features such as Shift Task Lists were advertised as released and available, but I had to email them to be a part of a Beta release of it. I have a Pro level account; and what left a sour note for me was when they changed the pricing structure. They took away Time Clock, Attendance, Payroll Integrations and other features from Pro without notice. I asked them and they confirmed that only some users were grandfathered in, but I would be excluded from this because I hadn't engaged certain features yet. This was challenging to accept, as I had just transitioned my entire team to this app, expecting these features to be available at this price point, once I was ready to use them. Another sour note was finding out that pricing is grouped into 10 users at a time. So if I want to add an 11th user, I will have to pay for 20 users. This isn't clear in their pricing page, where Pro is advertised as $2.25/user.

What do you think about this review? Great Poor

I can conveniently use the app on my phone

Read full review >
Thelma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2019 Company Size: 11-50 Employees Industry: Photography

PROS: It is great that I can use the app on my phone to manage my time sheets. The location tracking feature is a big help as I can submit my miles when working offsite. Another great thing is I can manually enter and change my work hours. Finally, it is super that When I Work integrates smoothly with other systems I use like Active Hours.

CONS: The one drawback is the accuracy of the location tracking feature. Sometimes it shows that I am in the wrong location when I am actually punching in from the right location. But this glitch may be because of my phone or the dodgy service of the mobile provider.

What do you think about this review? Great Poor

Great platform for employee scheduling

Read full review >
Essie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: 1-10 Employees Industry: Retail

PROS: I am impressed with When I Work because it is easy to use and can be changed and updated anywhere. The check-in features look great because they work seamlessly.

CONS: I think the main drawback is it is not easy to use the platform for payroll management.

What do you think about this review? Great Poor

When I Work saves me plenty of time

Read full review >
Cheryl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: 1-10 Employees Industry: Fund-Raising

PROS: I think the interface is user-friendly and makes it easy to schedule employees. As an employee, I find it simple to check my shifts, swap shifts with other workers, and request leaves. There is a useful phone app as well as ‘reminder’ features that remind me by email or text message about a scheduled shift.

CONS: The one glitch that is a pain is the difficulty in setting your availability. You have to drag a bar across the timesheet but you cannot see where you are selecting as the page does not show any times at the top. Apart from this one difficult page, the rest of the system works just great.

What do you think about this review? Great Poor

High quality online scheduling solution

Read full review >
Brett
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: More than 100 Employees Industry: Security and Investigation

PROS: I was looking for a cost-effective online scheduling app for my company and came across When I Work. My company operates across multiple locations and time zones and we needed a user-friendly solution to manage requests like time off and sick leave. Now, all our employees can access their schedules online and place requests for dropping or swapping shifts if needed. When I Work keeps them all in the loop and there have been no “no shows” because of miscommunication. To top it all, the customer support is excellent too.

CONS: I don’t have any complaints about When I Work. I wanted a feature to be added about time zone assignments for locations and work sites, but the vendor is working on it currently. The only thing to remember is when you add a shift in another time zone, the system will display the time in your zone and not the zone of the employee.

What do you think about this review? Great Poor

Easy way to schedule

Read full review >
Marcella
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Higher Education

PROS: When I Work is a great app that helps our workforce manage details of shifts by themselves. You can set the schedule and let your employees trade and swap shifts between themselves without the need for any paperwork. You can simply set the limits and leave everything else to your employees.

CONS: The APP is poses issues now and then. The app is unreliable and I advise my employees to use only the website. Plus, the system sends plenty of reminder emails which bombard our employees’ inbox. To deal with this issue, I tell my staff to set a filter and check when needed.

What do you think about this review? Great Poor

The best online scheduling tool that you can find on the market!

Read full review >
Iris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.12.2017 Company Size: More than 100 Employees Industry: Security and Investing

PROS: I am delighted to share tham my long and exhaustive search for an efficient scheduling tool (that I can afford!) ednded successfully. The team is finally able to provide services dependless on the location the time zone the user is at. Imagine how reliable and resposive that made us look! All of our supervisors access their schedules promptly and on time, they manage sick leaves and days off, and they even swtich shifts without waiting for my recommendation. As simply as that: WhenIWork never caused a miscommunication problem! We are happy to have it.

CONS: Honestly, there is not even a single disadvantage I could mention. At the beginning, I thought that multiple time-zones assignments lacked functionality, but I was still a learner. Anyway, I reported the issue and the support team got hands around it the very same moment. The only thing I have to remember is that the shift I assigned in another time zone is displayed in my time.

What do you think about this review? Great Poor

I like When I Work

Read full review >
Orlando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Newspapers

PROS: For me, the highlight feature is full schedule view which allows me to see the schedules of my colleagues and my team members. The feature tells me which weeks are free for me to take a vacation. I can easily request time off and review the request later to know about my manager’s decision. When I Work makes it easy to keep track of the hours I work and time offs I request.

CONS: It is a pain to acknowledge my shifts after they are posted by my boss. It would also be better if all employees posted their photos so that I can recognize them when I see their schedules. I personally have not faced any problems with the program, but my boss suffered a software crash recently while working on it.

What do you think about this review? Great Poor

Nice scheduling app

Read full review >
Santiago
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2017 Company Size: More than 100 Employees Industry: Accounting

PROS: I like the fact that When I Work is easy to use and makes it simple to access my work schedule any time. You can easily input work availability and adjust it as needed. Our company does not use the communication feature but I would like to see its capabilities and check if it can resolve a few communication issues.

CONS: I have no complaints about the app. The swap feature looks great but it is not used that much because users would have to set preferences to get notifications about swap requests.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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