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Wrike Review

Wrike
Our score: 9.0 User satisfaction: 98%

What is Wrike?

Wrike Field Service Management is a field service management tool for tracking your work in the field. The integrated system simplifies how you process intakes, plan and track your work, execute it and analyze its report. It coordinates field operations such as scheduling service orders, dispatching agents, and monitoring work status through a mobile access as powered by cloud technology.

As Wrike is a robust online project management software, it offers you a cloud-based collaboration tool that enables greater mobility. The system is accessible using any device with a web connection. Field workers can stay in touch while on site to complete a work order. By allowing field agents to work on their tablet or smartphone, manual data entry is eliminated from your workflows as it automatically updates statuses for your projects.

Wrike gives you a single location for completing your project. It streamlines communication and collaboration between your office and site location. If an issue arises from the site, the admin can record them with ease and field workers will be automatically notified regarding updates. This gives you an organized and more time-efficient system that improves your team’s productivity and increases completed work per day.

Overview of Wrike Benefits

Wrike Field Service Management solution gives you an integrated system with visual reporting and free mobile apps on iOS and Android devices to coordinate your field operations. With that, here are the benefits of using this system:

Consolidates requests

Wrike has public request forms that you can use and customize for your website. This simplifies the creation and submission of a request. The request is then automatically transformed into a task on your reports and dashboards. Email integration is available to create tasks directly from the email. Collaboration is also enhanced by simply mentioning the right member.

Organizes your work

With field work oftentimes being chaotic, Wrike ensures you can easily organize your work in a folder system by region, type of work, or manager in charge. In a single click, you get insights on what’s going on as the platform’s visual dashboard lets you easily view task lists and set up custom statuses. Mobile apps are available to field workers to access requests at any time and anywhere. It offers the same functionality as the web-based version.

Optimizes work execution

Field workers no longer have to come to your office just to take requests as this can be time-consuming. Instead, Wrike empowers your workers to access the corresponding dashboard right from their smartphone. It gives them a quick view of tasks they have to accomplish and update its status to “in progress” during execution. All information regarding a particular issue is gathered in task view to make it easy for the worker to see request details. During execution, the worker can start the built-in time tracker and attach any files and photos from the client as needed. Once the work is completed, managers will see on the dashboard as the status changes.

Generates insightful reports

Wrike’s reporting tool lets you only create a report once. There’s no limit on the report level folders you can create whether it’s by workers, region, status, or managers, among others. It will then be automatically updated and forward scheduled notifications to keep everyone involved updated on new information.

Overview of Wrike Features

  • Visual Reporting
  • Public Request Forms
  • Customizable Forms
  • Dashboard
  • Folder System
  • Custom Status
  • Built-in Time Tracker
  • File Attachment
  • Mobile App
  • Report Builder
  • Instructions and Onboarding
  • Stock Management
  • Mentions
  • Email Integration

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Wrike Position In Our Categories

Knowing that businesses have specific business wants, it is prudent that they steer clear of settling on a one-size-fits-all, “perfect” solution. Just the same, it is difficult to try to pinpoint such an app even among sought-after software systems. The clever step to do should be to set down the different vital functions that demand examination such as essential features, budget, skill levels of the users, organizational size, etc. Then, you should do your research comprehensively. Have a look at some Wrike evaluations and look into the other applications in your list in detail. Such all-encompassing research ascertains you avoid unfit applications and choose the one that delivers all the function you require business requires for optimal results.

Position of Wrike in our main categories:

Wrike is also listed in the following subcategories:

There are trendy and widely used systems in each software group. But are they necessarily the best fit for your enterprise’s specific wants? A popular software product may have thousands of users, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Wrike Field Service Management Software - FSM reviews and think about the elements that you desire in the software such as the cost, main functionality, available integrations etc. Then, select a few systems that fit your wants. Check out the free trials of these apps, read online opinions, get clarifications from the vendor, and do your investigation systematically. This profound homework is certain to help you choose the most excellent software platform for your firm’s special requirements.

How Much Does Wrike Cost?

Wrike Pricing Plans:

Free Trial

Free

Free

Professional

$9.80/user/month

Business

$24.80/user/month

Enterprise

Contact vendor

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

User Satisfaction

Positive Social Media Mentions 155
Negative Social Media Mentions 2

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wrike reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wrike. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Wrike Alternatives

Top Competitors To Wrike By Price

Trending Field Service Management Software - FSM Reviews

Product name:
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100%

Wrike user reviews

eXo best collaborative tool

Read full review >
Simiyu W
5/5

Overall impression

4/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2019 Company Size: More than 100 Employees Industry: Import and Export

We have found Wrike as helpful solution for our organization

Read full review >
Alvin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: N/A

One of the best organizational tools in the market today

Read full review >
Abe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Higher Education

Wrike – intutive and flexible tool

Read full review >
Arturo
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: N/A

Good software, Inflexible business practices

Read full review >
Greg Carson
2/5

Overall impression

4/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 10.07.2019 Company Size: 11-50 Employees Industry: Financial Services

What are Wrike pricing details?

Wrike Pricing Plans:

Free Trial

Free

Free

Professional

$9.80/user/month

Business

$24.80/user/month

Enterprise

Contact vendor

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

What integrations are available for Wrike?

Wrike Field Service Management integrates with the following apps seamlessly:

  • Microsoft Excel
  • Salesforce
  • OneDrive
  • Box
  • iCal
  • Dropbox
  • RSS
  • Google Drive
  • Active Directory
  • Microsoft Project
  • Microsoft Office 365

Wrike average rating:

Average score
4.6/5 (15 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: The collaboration and organization that we've gained from this are amazing!

CONS: It takes a while to fully get accustomed to the program, but that is a minor thing.

Reviewed 4 years ago

Read full review >

The least favorable review

PROS: A very powerful project management tool with some good features

CONS: Be careful with Wrike - after being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

Reviewed 2 years ago

Read full review >

More reviews from 41 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

eXo best collaborative tool

Read full review >
Simiyu W
5/5

Overall impression

4/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2019 Company Size: More than 100 Employees Industry: Import and Export

PROS: Ease of Use, limitless collaboration and ability to locate colleagues and share knowledge.

CONS: Ability to ha e forums to share errors and received support from community.

What do you think about this review? Great Poor

We have found Wrike as helpful solution for our organization

Read full review >
Alvin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: What I like most about Wrike is its flexibility. It allows you to customize the experience the way you want so it can suit all your needs. We were searching for a solution so we can replace home-grown software that is written by someone who no longer works at our place. We are non-profit organization and the price that Wrike offers is great.

CONS: We use this software for more than 3 years, whenever we run into some issues or misunderstandings we call its customer team and they resolve the solution for us.

What do you think about this review? Great Poor

One of the best organizational tools in the market today

Read full review >
Abe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: I like that Wrike helps me to stay on track of all the tasks and to organize them, it reminds me to accomplish the things I need to get done by due dates and priority. It is a flexible tool that can be used by any kind of business because it helps you to keep the team together and connected during the projects, it allows you to assign tasks to other members.

CONS: They could make the layout of Wrike more intuitive because it can be little hard to learn it at the beginning.

What do you think about this review? Great Poor

Wrike – intutive and flexible tool

Read full review >
Arturo
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: This tool is flexible and easy to use. Its support team is great and it provides great videos that help you to better understand this tool. Our team found new way of collaborating and they have really improved the delivery time and reduce the meeting hours for checking project updates.

CONS: First of all, there is no way to automatically export report into PDF format, I have to log in check the reporting system every single day. I’d really like to receive print report in my email. Also, they could make the request from builder more flexible.

What do you think about this review? Great Poor

Good software, Inflexible business practices

Read full review >
Greg Carson
2/5

Overall impression

4/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 10.07.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: Love the product at first. Sadly In 2 of my companies, and in one i know the same thing has happened. We evaluated the software, and the team for one reason or another decided not to use it. Wrike became UNREACHABLE and INFLEXBILE. The do not allow for size or contract downsizing, if you slow or stop using it. For a small firm $1000/month is insanely high for a project management software that you do not use. No matter what we said, they will not compromise even slightly. So we are paying $12K!!!!!! extra for sofware we no longer use. Steer clear of this company if you are using for corporate use. 1 or 2 people maybe ..

CONS: duct at first. Sadly In 2 of my companies, and in one i know the same thing has happened. We evaluated the software, and the team for one reason or another decided not to use it. Wrike became UNREACHABLE and INFLEXBILE. The do not allow for size or contract downsizing, if you slow or stop using it. For a small firm $1000/month is insanely high for a project management software that you do not use. No matter what we said, they will not compromise even slightly. So we are paying $12K!!!!!! extra for sofware we no longer use. Steer clear of this company if you are using for corporate use. 1 or 2 people maybe ..

What do you think about this review? Great Poor

Charged during our trial period and they wont refund

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 14.05.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Overall, this product is not very user friendly and has restrictions based on the subscription level.

CONS: There are a lot of basic features that are excluded from lower subscription plans forcing you to pay for more than what you need. My card was charged during my trail period and they wont refund the subscription even though I chose to cancel during the trial period.

What do you think about this review? Great Poor

Wrike is all in one project management solution

Read full review >
Jeff
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Photography

PROS: There are lot of helpful features within Wrike starting from Gantt chart- that helps you with complex projects that require different tasks or phases in order to be completed, to Folders & Projects- Organization that helps you to manage projects from different angles like: customer-driven, sales-driven, marketing-driven and it allows you to manipulate and move projects into various folders. The Tasks feature allows you to assign the tasks to different people within the team. There is even an option for duplicating folders with their tasks

CONS: I’d like to create dependencies between projects. In addition, when I want to change a tasks’ deadline it automatically changes the subtasks’ deadline and whenever I want to push some things forward/backward with Gantt chart I need to go into each subtask to adjust them as well. Also, the duration can be complicated especially when we have several tasks and we are not sure about the actual time on a given day whether it is enough or not.

What do you think about this review? Great Poor

It is an effective and powerful tool but complex at the same time

Read full review >
Ken
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I like how they planned the functionality of this product. It allows you to create new custom fields which is great thing. It offers multiple ways to review all your projects. You can view them as a list, in a timeline, in a workload and on boards. It is powerful tool and it offers great customer service and documentation.

CONS: They could update the interface and improve the mobile-app. Unfortunately, you cannot use this product on anything except on computer or tablet. Also, there are lot of features and you will need some time in order to learn them all.

What do you think about this review? Great Poor

Poor value for money

Read full review >
Paul Murphy
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 20.07.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: A very powerful project management tool with some good features

CONS: Be careful with Wrike - after being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

What do you think about this review? Great Poor

Helpful solution for managing all your tasks and projects

Read full review >
Marcus
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2018 Company Size: 11-50 Employees Industry: Information Technology Services

PROS: Wrike is made for managing various projects with various team members. We use it to keep track of all the activities during the last week and while performing weekly team meeting. It allows you to create project and subtasks within the same project. I like the upload attachment feature so we can easily track the tasks that are related to specific documents instead of searching them through emails. Also, the dates on the tasks is also helpful and I like that I get To Do list emailed with all the dates prioritized.

CONS: Sometimes I forget to use Time Tracking feature. Also, when I get an email that someone is editing a task it can be difficult to match up the email and what I see on Wrike. Additionally, it can be difficult to locate specific tasks when they are moved or marked inactive.

What do you think about this review? Great Poor

This is my favorite project management tool

Read full review >
Dixie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.01.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I like that I’m able to invite any contact so they can contribute to a project. Its UI is intuitive and it doesn’t require much time to learn how it functions. It allows lot of ways to view the tasks in a timeline and in a project, and this means that different users will get the information that is most relevant to them.

CONS: When dealing with numerous projects the deeper views and settings can be very complex. It is great tool but it has some complexity when it comes to multiple projects.

What do you think about this review? Great Poor

Project management for Marketing Teams

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.11.2017 Company Size: 11-50 Employees Industry: Computer Software

PROS: I really appreciate that it is not too complex as other collaboration tools get too carried away with all the details.

CONS: The reporting funcion could be a little more detailed. As a team lead I would like to know on some kind of dashboard who is working on what and which tasks have been completed.

What do you think about this review? Great Poor

Wrike simply creates “time”

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.07.2017 Company Size: N/A Industry: N/A

PROS: Wrike simply creates "time". Having tired several free trials of various PM options, Wrike immediately offers the user a user friendly, intuitive, and contemporary framework/design. Thorough analytics with a variety of views generated with less than 1-3 clicks; ahhhhh measurement, tracking with little to no effort or time...you can apply the time and efforts on actual projects and tasks. The collaboration and all in one hub design gives back HOURS in day bc you aren't chasing, searching, categorizing emails to find the trail of info, drafts, approvals, etc. The Outlook integration is tops - communications with wrike application users and external to wrike. With Wrike, you can have scheduled reports, daily view tasks, etc. sent to yourself, others, or a distribution list, and all have links to the specified items. And not enough room here for app praise. (The app rocks)

CONS: The export to excel functionality could be improved upon.

What do you think about this review? Great Poor

Wrike is a realy simple and very flexible solution

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2016 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Other solutions we used so far do not match the simplicity and flexibility of Wrike. Its creative arrangement of folders enables us to sort tasks by agency client and department. We also use Wrike’s API to place the tasks into our custom marketing reports each month. Plus, Wrike’s draggable waterfalls view and overall interface are a dream to work with. At the same time all these features do not hamper Wrike’s flexibility at all.

CONS: Wrike’s default dashboard as well as reporting feature could be improved. However, I understand that Wrike is not a custom app designed specifically for our company’s needs. For example, we have a range of alarms for many types of metrics and these issues cannot be solved by Wrike or any other software for that matter as they are not written specifically for them. Apart from these issues, we find Wrike is a perfect software.

What do you think about this review? Great Poor

Wrike rocks out!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.10.2016 Company Size: N/A Industry: N/A

PROS: The collaboration and organization that we've gained from this are amazing!

CONS: It takes a while to fully get accustomed to the program, but that is a minor thing.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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