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User review of Wrike

Poor value for money

- by Paul Murphy

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

A very powerful project management tool with some good features

What aspects are problematic or could work better?

Be careful with Wrike - after being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

What features/services would you like to see in future versions of this product?

Transparent pricing

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Non-Profit Organization Management

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

5000

What is your total annual cost for using this product?

5000

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Tasks

Task Creation and Assignment
3
ok
Due Dates
4
very good
Task Prioritization
3
ok
To-Do Lists
2
mediocre

Collaboration

Collaborative Project Planning
4
very good
Comments
4
very good
Documents and Uploads
3
ok

Projects

Gantt Chart/Project Map
4
very good
Calendar View
2
mediocre
Baselining/KPIs
2
mediocre
Project Budgeting
1
very poor
Issue Tracking
1
very poor

Platform

Alerts
3
ok
Mobile
3
ok
User Access & Permissions
3
ok
API/Integration
2
mediocre
Reporting and Dashboards
3
ok
Customization
1
very poor
Performance and Reliability
4
very good
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