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5 months ago
Pros: We're operating as a small business selling waterproof phone cases. So, it's important for us to have reviews. We've been making use of Yotpo for more than a year and we never regret it. Its sent review request email has made things simple for our customers to do their reviews.
Cons: We have nothing to hate with tool. The organization has been a tremendous help for us. Anything being offered to us by Yotpo is a blessing. We can honestly say that this software has changed the way we see customers and how customers see our products.
12 months ago
Pros: Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product pages. Yotpo can be compared to Amazon when it comes to layout. The app lacks user submitted photos, but I think this feature has been added recently though it is not available for our plan.
Cons: The customer support response time can be made faster. If you switch your website to another web host, it can be a big pain to migrate your Yotpo reviews to the new provider. I would have left Yotpo for this reason, but I am sticking with them because I am on a grandfathered plan.
Hi Nicu, thank you for your feedback. Although it’s sometimes painful, we need to hear it to ensure that we understand from our clients’ perspective how we can continue to grow and improve.
We understand your frustration and we want to hear you out.
If you haven’t been able to see the value of Yotpo in the timeframe you expected, we invite you to reach out to your dedicated CSM to walk through the issues and set you up on the path for success.
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