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Yotpo REVIEW

Feedback & Reviews Management Software

16 user reviews
USER SATISFACTION 91%
OUR SCORE 9.2

User reviews


User reviews in total: 16

13
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The most favorable review

George

3 months ago


Pros: We're operating as a small business selling waterproof phone cases. So, it's important for us to have reviews. We've been making use of Yotpo for more than a year and we never regret it. Its sent review request email has made things simple for our customers to do their reviews.

Cons: We have nothing to hate with tool. The organization has been a tremendous help for us. Anything being offered to us by Yotpo is a blessing. We can honestly say that this software has changed the way we see customers and how customers see our products.

The least favorable review

Drew

10 months ago


Pros: Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product pages. Yotpo can be compared to Amazon when it comes to layout. The app lacks user submitted photos, but I think this feature has been added recently though it is not available for our plan.

Cons: The customer support response time can be made faster. If you switch your website to another web host, it can be a big pain to migrate your Yotpo reviews to the new provider. I would have left Yotpo for this reason, but I am sticking with them because I am on a grandfathered plan.

Published 10 months ago
Verified
user
Yotpo is a great review and rating solution for me because it is fully compatible with my e-commerce system which is PrestaShop. It offers an excellent email system that...



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Published 10 months ago
Verified
user
My business is targeted at a specific segment of the population. It is important for me to get


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Published 11 months ago
Verified
user
Yotpo is great because it gives a high conversion rate which is about 10% after purchase emails. This helps us get a lot of reviews. Yotpo is used by reliable e-commerce...



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Published 11 months ago
Verified
user
It is easy to set up Yotpo with Woocommerce. The pricing packages are affordable and you get a range of useful features. It is a great system to get authentic and real...



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Published 11 months ago
Verified
user
Yotpo does a lot of tasks for us. It sends out emails to customers to get reviews from them, offers our coupon codes to users, and automatically


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Nicu Zecheru
Report a concern

Published 1 year ago
Following up with customers who did not add a review after they purchase. Free version is ok (no user generated photos included)


Vendor Reply

Hi Nicu, thank you for your feedback. Although it’s sometimes painful, we need to hear it to ensure that we understand from our clients’ perspective how we can continue to grow and improve.

We understand your frustration and we want to hear you out.
If you haven’t been able to see the value of Yotpo in the timeframe you expected, we invite you to reach out to your dedicated CSM to walk through the issues and set you up on the path for success.


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