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YouScan Review

YouScan
Our score: 8.7 User satisfaction: 100%

What is YouScan?

YouScan is a social media monitoring platform designed to help businesses tune in to their customers’ online conversations. Powered by Natural Language Processing (NLP) and Artificial Intelligence, the software gives you a smart, real-time solution to empower customer support, marketing, research, and PR professionals.YouScan leverages image recognition technology for efficient social media monitoring, to give you a bigger picture of social media mentions.

The tool’s AI-powered data analysis collects and analyzes images related to your brand. This functionality identifies objects and settings in images to understand how customers are interacting with your brand. You can even filter data by location, demographics and more, and automatically detect and analyze trends in real time. Powered by machine learning algorithms, YouScan’s software can help you easily categorize each individual piece of content as charity, user-generated content, word-of-mouth, and commerce.

YouScan is loaded with important social media listening features like ML-powered analytics, smart alerts, and sentiment and spam filtering. It ensures more accurate sentiment analysis results by enabling you to manually replace and tag automatically-detected and assigned sentiment. YouScan also helps streamline workflows, so you can set up rules for automation, collaborate with unlimited users, and manage different access levels for team members.

YouScan has a wide coverage of content from popular social media platforms, online news services, and review sites. Furthermore, you can seamlessly connect YouScan to your existing CRM, helpdesk, messenger or another system to transfer data quickly. The product’s smart notifications and alerts help boost productivity by ensuring you’re updated of any important event related to a certain topic. You can customize alerts to meet your company’s needs.

Overview of YouScan Benefits

YouScan gives users an easy-to-use yet robust tool for effective social media monitoring. With this tool, you can find out how your customers really feel about your brand and its products, and use this knowledge for improving your customer service, addressing negative feedback, and resolving issues. YouScan’s benefits include:

AI-Powered Data Analysis

YouScan enhances your social media monitoring with image recognition technology. YouScan can detect your brand’s logo in images – even if the accompanying caption doesn’t explicitly mention it. It filters data by demographics and location and identifies objects and settings often present in photos alongside your brand to understand how consumers receive your brand and/or product. It also automatically analyzes up to 100 million social media mentions daily to detect sentiment and trends.

Optimize Workflow Automation

Users can offload a lot of manual work to YouScan through automatic categorization, tags, and filters. You can set up rules to optimize your workflow. For instance, you can specify keywords on tags and assign colors to tags for easy visualization. You can set up irrelevant mentions or “noise” to be automatically deleted, automatically send certain keywords to the “Processed” folder, and update certain terms’ sentiment.

Leverage Collaboration

There are no limits to the number of users in a single YouScan account, so teams can easily work together. You can increase your productivity by setting different access levels for users, so team members who don’t use the system on a daily basis can still access the tool. You can assign a user to work with a specific mention with custom notes to focus on important social media mentions.

Receive Smart Notifications

You can set up the tool to automatically send smart notifications in case of unusual online activity, determined by parameters such as engagement, sentiment, potential audience, source, and general context. This feature allows you to keep up with the latest activity in a specific monitoring topic. Meanwhile, you can also set up custom alerts for keywords, posts by certain authors, and negative or positive brand mentions. Smart Alerts simplify the process by removing the need to log in the system every day just to receive real-time updates. Instead, you can receive notifications on your CRM system or Slack channel.

Extensive Coverage and Integrations

Every day, YouScan reviews over 100 million posts from various channels like review sites, forums, online news sites, blogs, messengers, and social media platforms such as Facebook, Instagram, Twitter, YouTube, and VK.com. You can also seamlessly integrate the tool with various CRM or help desk tools. YouScan API allows integration with third-party apps like FreshDesk, ZenDesk, bpm’online, BrandEmbassy, Slack, and Telegram while custom integrations are available on its extended API.

Overview of YouScan Features

  • Trends detection
  • Image recognition technology
  • Visual insights
  • API
  • Integrations
  • Per-topic permission
  • By-logo data collection
  • Sentiment detection
  • Analytical report
  • Spam filtering
  • Smart notifications
  • Auto-categories
  • Categorization
  • Tagging
  • Workflow automation
  • Collaboration tools
  • Custom alerts

What Problems Will YouScan Solve?

Problem #1: No insights on customer feedback for marketing strategies.

Solution: YouScan’s features such as visual insights and trend detection can increase the impact of your marketing campaigns. For instance, an athletic footwear brand releases a new model of sneakers and launches a marketing campaign to promote the product. The brand manager creates a monitoring topic in YouScan to listen to conversations about sportswear happening online and monitor the campaign’s performance. This keeps the brand informed about relevant online discussions surrounding the topic.

Using the “trend detection” feature, the brand analyzes its customers’ reaction to every ongoing marketing activity. This information can help measure which campaign brings better results and which one is not successful and needs to be modified. Moreover, the client receives suggestions from YouScan at the right time to start marketing activities to enforce the existing positive spikes in conversations about the brand.

The “Visual insights” feature enables the brand to understand the context surrounding their product that is favorably perceived by the audience. By analyzing the settings and objects in user-generated images, the product manager can better understand complementary products and common product use cases to consider while creating new advertising content.

In addition, to raise brand awareness, the brand can sponsor a couple of huge events. To measure the efficiency of PR campaigns, they can analyze all brand mentions on social media in the context of those events. Image recognition technology helps catch all the posts even when there is no text. Thus, it is easy to understand the real coverage, not limited to the event attendee list.

Problem #2: Delayed response to negative feedback about your brand that can tarnish your company’s reputation.

Solution: YouScan has “Integration” and “smart alert” features that a PR manager can use to receive notifications about a negative brand mention directly to their Slack channel. For instance, a customer reported having found mold in their food product. To get more insights, the manager logs into YouScan and analyzes the automatically detected negative spike, checks the authors and the posts that got high engagement.

To mitigate the spike in negative activity, the manager can join the most popular conversations and provide evidence that it was not the manufacturer’s fault, but the result of improper storage conditions. You can use this tool to get updates of negative conversations and prevent huge problems that can impact the company’s reputation.

Problem #3: Insufficient social media monitoring.

Solution: YouScan monitors your brand mentions on various online platforms in real time. For instance, a client is complaining on Twitter that he has a problem with the company’s online app because the brand’s customer support isn’t responding. YouScan finds this message within minutes after the post was published. It sends the notification to a helpdesk system immediately for further escalation and problem-solving.

Moreover, using customizable rules, users can set up their YouScan dashboards to gather all important mentions (for example, the keyword “broken”) and send them to the developers’ Slack channel. These features decrease your reaction and resolution times, which will in turn help improve the quality of your customer service.

Awards & Quality Certificates

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This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

YouScan Position In Our Categories

Keeping in mind companies have their own business requirements, it is only logical that they avoid deciding on an all-encompassing, ideal software. Be that as it may, it is almost impossible to try to discover such a software system even among popular software solutions. The practicable thing to undertake can be to take note of the varied critical aspects which require deliberation like major features, price plans, technical skill competence of the users, company size, etc. Thereafter, you must double down on your research fully. Go over these YouScan analyses and scrutinize the other software options in your list in detail. Such all-encompassing product research guarantees you avoid poorly fit applications and buy the one which provides all the features your company requires in growing the business.

Position of YouScan in our main categories:

TOP 200

YouScan is one of the top 200 Marketing Software products

YouScan is also listed in the following subcategories:

Enterprises have different needs and requirements and no software platform can be just right in such a scenario. It is pointless to try to find a perfect out-of-the-box software product that fulfills all your business wants. The intelligent thing to do would be to adapt the system for your specific needs, staff member skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your unique wants. Do your groundwork, check out each short-listed platform in detail, read a few YouScan Social Media Monitoring Software reviews, contact the vendor for explanations, and finally settle for the application that offers what you require.

How Much Does YouScan Cost?

YouScan Pricing Plans:

Free Trial

Standard

$1000/5 topics/month

Pro

$1500/5 topics/month

Insight

$3000/5 topics/month

Ultra

$5000/5 topics/month

YouScan offers the following scalable plans:Standard – $1000/5 topics/month

  • 100 thousand mentions per topic
  • 5 rules per topic
  • Trends detection
  • Messengers integration

Pro – $1500/5 topics/month

  • 1 million mentions per topic
  • 25 rules per topic
  • All features of the Standard plan
  • Per-topic permission
  • CRM, helpdesk integrations

Insight – $3000/5 topics/month

  • 10 million mentions per topic
  • 100 rules per topic
  • All features of the Pro plan
  • API
  • Visual insights
  • Custom Webhook

Ultra – $5000/5 topics/month

  • 100 million mentions per topic
  • 200 rules per topic
  • All features of the Insight plan
  • By-logo data collection

 

 

 

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 0

We realize that when you make a decision to buy Social Media Monitoring Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and YouScan reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with YouScan. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Russian

Pricing Model

  • Monthly payment

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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YouScan Comparisons

YouScan user reviews

Innovative and and extremely helpful

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

What are YouScan pricing details?

YouScan Pricing Plans:

Free Trial

Standard

$1000/5 topics/month

Pro

$1500/5 topics/month

Insight

$3000/5 topics/month

Ultra

$5000/5 topics/month

YouScan offers the following scalable plans:Standard – $1000/5 topics/month

  • 100 thousand mentions per topic
  • 5 rules per topic
  • Trends detection
  • Messengers integration

Pro – $1500/5 topics/month

  • 1 million mentions per topic
  • 25 rules per topic
  • All features of the Standard plan
  • Per-topic permission
  • CRM, helpdesk integrations

Insight – $3000/5 topics/month

  • 10 million mentions per topic
  • 100 rules per topic
  • All features of the Pro plan
  • API
  • Visual insights
  • Custom Webhook

Ultra – $5000/5 topics/month

  • 100 million mentions per topic
  • 200 rules per topic
  • All features of the Insight plan
  • By-logo data collection

 

 

 

What integrations are available for YouScan?

YouScan integrates with your existing systems. Here are some examples:

  • Slack
  • Telegram
  • Freshdesk
  • ZenDesk
  • bpm’online
  • BrandEmbassy

YouScan also offers an extended API for custom integrations.

YouScan average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: From the very beginning, I was impressed by the accuracy of the system. Other vendors in the field talk much about automation and all AI and ML stuff too, however, none of them offers as much as 95% of accuracy. But with YouScan we can indeed free ourselves from manual work and rely on the data received from the system. It is great that there is no need to log in to the system every time, our team gets all the essential data directly to the CRM. YouScan easily detects industry trends, analyzes sentiment, gives visual insights and segment data in a fully automated way allowing our team to make data-backed decisions. I love the continuous improvement approach of YouScan that help us to use innovative technology and take maximum insights from social media.

CONS: I am fully satisfied with the system. It covers all the needs we have at the moment.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: From the very beginning, I was impressed by the accuracy of the system. Other vendors in the field talk much about automation and all AI and ML stuff too, however, none of them offers as much as 95% of accuracy. But with YouScan we can indeed free ourselves from manual work and rely on the data received from the system. It is great that there is no need to log in to the system every time, our team gets all the essential data directly to the CRM. YouScan easily detects industry trends, analyzes sentiment, gives visual insights and segment data in a fully automated way allowing our team to make data-backed decisions. I love the continuous improvement approach of YouScan that help us to use innovative technology and take maximum insights from social media.

CONS: I am fully satisfied with the system. It covers all the needs we have at the moment.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Innovative and and extremely helpful

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: From the very beginning, I was impressed by the accuracy of the system. Other vendors in the field talk much about automation and all AI and ML stuff too, however, none of them offers as much as 95% of accuracy. But with YouScan we can indeed free ourselves from manual work and rely on the data received from the system. It is great that there is no need to log in to the system every time, our team gets all the essential data directly to the CRM. YouScan easily detects industry trends, analyzes sentiment, gives visual insights and segment data in a fully automated way allowing our team to make data-backed decisions. I love the continuous improvement approach of YouScan that help us to use innovative technology and take maximum insights from social media.

CONS: I am fully satisfied with the system. It covers all the needs we have at the moment.

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Reviewed By Louie Andre
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