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Zendesk REVIEW

Customer Support Software

32 user reviews
USER SATISFACTION 98%
OUR SCORE 9.6

User reviews


User reviews in total: 32

22
9
1
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The most favorable review

Clayton

10 months ago


Pros: I'm the biggest fan of their friendly interface, and I always try to share my impressions with as many people as I can. Take it, and get ready to kick daunting ticket queues out from your computer. I bet you'll be equally satisifed once your layouts become this clean and organized.

Cons: I was quite disappointed by a recent change of the ticket information layouts ( Form and Requester sections, to be more precise). It's not like they changed the entire tabs, or reduced their functionality, but to me it was a surprise that took weeks of learning and practicing.

The least favorable review

David Campbell

2 months ago


Pros: Once set up it's pretty easy to use as a ticketing system. And easy to take ownership and transfer ownership of tickets.

Cons: They pride themselves with Zendesk being a ticketing system which is good but what customer support system doesn't have a way to write a new email to a customer? That's very surprising to me.The biggest problem for me is that their agents know too little about their product and they tend to promise things during the trial that aren't true. Once I start paying, it became obvious but then it was too late. No refunds and no willingness to help or own the promises made by their agents during the trial. Once these things became clear, I stopped receiving responses to my emails. They just decided to hide instead of owning it. Very disappointing. I can't very well recommend them after an experience like this.

Published 1 year ago
Verified
user
What I like most about Zendesk is the ability to navigate between the customers’ supports suites of products from one place and to provide better experience for them.



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Published 1 year ago
Verified
user
Zendesk is great tool to connect businesses on channels you want. The good thing is that you can manage everything from one place, our team can keep track of the...



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Published 1 year ago
Verified
user
I love using Zendesk to provide user support. Our users use multiple channels to contact us and all their queries are stored in one place. I can reply from that single...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
If teamwork was your issue, you've arrived at the right location. With Zendesk everybody can see the ticket that has been received, and to contribute for a solution...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
We have a great partnership with this app. Zendesk has turned us into an advocate for their software. The app gives our agents a comprehensive view of customers and it...



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Published 1 year ago
Verified
user
Zendesk makes their clients into experts and advocates for their own platform. The helpdesk software provides...



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Published 1 year ago
Verified
user
The UI is extremely wonderful, it allows us to integrate it with JIRA, we are able to do great job when it comes to suiting our customers’ needs. I really like the...



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Published 1 year ago
Verified
user
I like almost everything about it: creating forums, customizing tickets with macros and custom fields, defining the entire workflow with macros, pulling off great monthly...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Zendesk is easy to use and we are using it mostly for Customer Support but beside this ability there is an option for creating knowledge base and this is great...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Better prioritization of actions, I'd say. Better interface than most similar products, and a unique categorization of Public and Private conversations. It's also great...



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