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Zendesk REVIEW

Customer Support Software

31 user reviews
USER SATISFACTION 98%
OUR SCORE 9.6

User reviews


User reviews in total: 31

22
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The most favorable review

Clayton

5 months ago


Pros: I'm the biggest fan of their friendly interface, and I always try to share my impressions with as many people as I can. Take it, and get ready to kick daunting ticket queues out from your computer. I bet you'll be equally satisifed once your layouts become this clean and organized.

Cons: I was quite disappointed by a recent change of the ticket information layouts ( Form and Requester sections, to be more precise). It's not like they changed the entire tabs, or reduced their functionality, but to me it was a surprise that took weeks of learning and practicing.

The least favorable review

Hector

4 months ago


Pros: This is wonderful CRM tool for small size businesses, it allows us to keep global inquires well-organized in a timely manner. We are able to reduce the spam and to streamline our processes. I work as customer service and this tool helps me to better interact with customers and to assist them from the very beginning.

Cons: The integration with facebook messaging is not great, as soon as we switched to Zendesk we don’t get notification about facebook messages and when we answer from this product it appears as new messages instead of like a response. So we had to turn this notification off. Also, they need to improve the notification to personal email because we don’t get all of them and sometimes I cannot see the customer response in time.

Published 10 months ago
Verified
user
Zendesk is great tool to connect businesses on channels you want. The good thing is that you can manage everything from one place, our team can keep track of the...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I love using Zendesk to provide user support. Our users use multiple channels to contact us and all their queries are stored in one place. I can reply from that single...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
If teamwork was your issue, you've arrived at the right location. With Zendesk everybody can see the ticket that has been received, and to contribute for a solution...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
We have a great partnership with this app. Zendesk has turned us into an advocate for their software. The app gives our agents a comprehensive view of customers and it...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
Zendesk makes their clients into experts and advocates for their own platform. The helpdesk software provides...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
The UI is extremely wonderful, it allows us to integrate it with JIRA, we are able to do great job when it comes to suiting our customers’ needs. I really like the...



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Published 11 months ago
Verified
user
I like almost everything about it: creating forums, customizing tickets with macros and custom fields, defining the entire workflow with macros, pulling off great monthly...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Zendesk is easy to use and we are using it mostly for Customer Support but beside this ability there is an option for creating knowledge base and this is great...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Better prioritization of actions, I'd say. Better interface than most similar products, and a unique categorization of Public and Private conversations. It's also great...



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Published 11 months ago
Verified
user
The following are the plus points of Zendesk: The vendor provided the customizations asked by customers, setup was easy due to the responsive and quick support provided...



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