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Zendesk REVIEW

Customer Support Software

32 user reviews
USER SATISFACTION 98%
OUR SCORE 9.6

User reviews


User reviews in total: 32

22
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The most favorable review

Clayton

10 months ago


Pros: I'm the biggest fan of their friendly interface, and I always try to share my impressions with as many people as I can. Take it, and get ready to kick daunting ticket queues out from your computer. I bet you'll be equally satisifed once your layouts become this clean and organized.

Cons: I was quite disappointed by a recent change of the ticket information layouts ( Form and Requester sections, to be more precise). It's not like they changed the entire tabs, or reduced their functionality, but to me it was a surprise that took weeks of learning and practicing.

The least favorable review

David Campbell

2 months ago


Pros: Once set up it's pretty easy to use as a ticketing system. And easy to take ownership and transfer ownership of tickets.

Cons: They pride themselves with Zendesk being a ticketing system which is good but what customer support system doesn't have a way to write a new email to a customer? That's very surprising to me.The biggest problem for me is that their agents know too little about their product and they tend to promise things during the trial that aren't true. Once I start paying, it became obvious but then it was too late. No refunds and no willingness to help or own the promises made by their agents during the trial. Once these things became clear, I stopped receiving responses to my emails. They just decided to hide instead of owning it. Very disappointing. I can't very well recommend them after an experience like this.

Published 1 year ago
Verified
user
The following are the plus points of Zendesk: The vendor provided the customizations asked by customers, setup was easy due to the responsive and quick support provided...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It is absolutely reliable! Our organization is using Zendesk since 2010, with me as an instance's head administrator in the period between 2012-2014, and we are very...



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Published 1 year ago
Verified
user
Zendesk allows easy navigation through the site, we are able to modify and to choose what they changes they are able to see and to add/create groups. Thanks to the view...



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Published 1 year ago
Verified
user
The core feature of ticketing software is excellent even for large...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It was easy to set up Zendesk for our company’s needs. We quickly had a good number of agents assisting our end users with their various needs. We have customized...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I love that I can use the tons of views to prioritize my assignments. I can use “Public” and “Private” notes to conduct conversations without confusing the end...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
We got much more than they promised, because the team never stopped packing the software with cool and useful features. I would also say they're a good company to work...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I appreciate that the vendor keeps adding new features and continuously improves existing ones. The app has a simple and easy to use interface. I like that I can have a...



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Published 1 year ago
Verified
user
In my opinion, Zendesk is a flexible and robust solution. Out of the box thinkers can do a lot with this app. We use it for organization, workflow, and customer support....



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Published 1 year ago
Verified
user
I love the Zendesk interface which is clean and user friendly. During peak business times, ticket queues can look scary, but Zendesk makes everything look easy by...



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