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Zoho Assist Review

Zoho Assist
Our score: 8.5 User satisfaction: 98%

What is Zoho Assist?

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho’s powerful management engine with out-of-the-box, creative, and timely support. It is appreciated both among customers and support teams as it eliminates the risk of delayed support even in conditions of slow internet connection.

The platform’s competitive advantage is that it can manage unattended computers even if it is web based. At the same time, this means that there is no complex installation procedure and a painful learning curve, the interface is simple and Zoho-intuitive, and communication is completely secured.

Overview of Zoho Assist Benefits

Zoho Assist presents a whole new level of remote training and troubleshooting, easy, quick, and with absolutely no need for the end user to hand control over his data to someone else, and to remain clueless about it. The reason for that is  the presence of a specific security setting called User Access Control (UAC), which appears on the user’s regular desktop screen, and detects bugs the user can fix even without expert IT knowledge.

Dual monitor support is another feature that distinguishes Zoho Assist from other remote support programs, as controls are switched easily, and the user doesn’t have to wait for a technician to access his device. The ‘Run as Service’ command, however, allows the user to transfer his administration privileges to someone else.

Users are fond of Zoho Assist also because it is easy to use, and they are not wasting time to install it or to maintain it. All they have to do is to log in their account and to ask for a session. The technical console is available 24/7, so you won’t have to wait for a technician to appear.

Finally, Zoho Assist takes advantage of bidirectional file sharing, which is not that common in the world of remote support systems. Transfer is built in, which eliminates the need for the user to send emails and screenshots using third-party software, and the process is made intuitive and simultaneous (you can send and receive files at the same time).

Overview of Zoho Assist Features

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho Assist Position In Our Categories

Because businesses have distinctive business-related requirements, it is only wise that they steer clear of paying for a one-size-fits-all, ideal software solution. Just the same, it would be futile to pinpoint such an app even among recognizable software products.
The logical thing to do would be to take note of the several significant factors which call for a inspection including key features, budget, skill ability of the users, company size, etc. After which, you must follow through the product research systematically. Have a look at these Zoho Assist review articles and explore each of the software solutions in your shortlist in detail. Such comprehensive product research guarantees you take out mismatched applications and buy the one that delivers all the aspects your business requires in sustaining growth.

Position of Zoho Assist in our main categories:

TOP 100

Zoho Assist is one of the top 100 Customer Support Software products

Zoho Assist is also listed in the following subcategories:

Since each enterprise has specific business wants, it is advisable for them to abstain from seeking a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such an app even among market-leading software solutions. The intelligent thing to do would be to jot down the various vital elements that require consideration such as key features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Zoho Assist Customer Support Software reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive homework can make sure you discard ill-fitting systems and choose the app that provides all the aspects you require for business success.

How Much Does Zoho Assist Cost?

Zoho Assist Pricing Plans:

Free Trial

Lifetime free plan

Free

Remote Support Standard

$10/technician/month

Remote Support Professional

$15/technician/month

Unattended Access Standard

$10/month

Zoho Assist has three plans in their offer.

Lifetime free plan

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session

Remote Support

Standard – $10/technician/month (billed monthly) or $8/technician/month (billed annually) plus tax, as applicable

  • Inclusive of all Free Features
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • ZenDesk Integration
  • 2 Concurrent Sessions

Professional – $15/technician/month (billed monthly) or $13/technician/month (billed annually) plus tax, as applicable

  • Inclusive of All Standard Features
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Two-way Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • Customer Widget
  • 4 Concurrent Sessions

Unattended Access

Standard – $10 for 25 computers (billed monthly) or $8 for 25 computers/month (billed annually) plus tax, as applicable

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps (iOS, Android)
  • Unlimited Technicians
  • Advanced Reports

User Satisfaction

Positive Social Media Mentions 81
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Assist reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Assist. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Zoho Assist pricing details?

Zoho Assist Pricing Plans:

Free Trial

Lifetime free plan

Free

Remote Support Standard

$10/technician/month

Remote Support Professional

$15/technician/month

Unattended Access Standard

$10/month

Zoho Assist has three plans in their offer.

Lifetime free plan

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session

Remote Support

Standard – $10/technician/month (billed monthly) or $8/technician/month (billed annually) plus tax, as applicable

  • Inclusive of all Free Features
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • ZenDesk Integration
  • 2 Concurrent Sessions

Professional – $15/technician/month (billed monthly) or $13/technician/month (billed annually) plus tax, as applicable

  • Inclusive of All Standard Features
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Two-way Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • Customer Widget
  • 4 Concurrent Sessions

Unattended Access

Standard – $10 for 25 computers (billed monthly) or $8 for 25 computers/month (billed annually) plus tax, as applicable

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps (iOS, Android)
  • Unlimited Technicians
  • Advanced Reports

What integrations are available for Zoho Assist?

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Desk.com
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics
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Reviewed By Louie Andre
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