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Zoho One Review

Zoho One
Our score: 8.8 User satisfaction: 84%

What is Zoho One?

Zoho One is an innovative and comprehensive suite of business applications. The platform places complete administrative control in the hands of users at an affordable price. Administrators and owners are also afforded full supervision over business data, from employee management and team guidance to work processes and security policies.

With Zoho One, entrepreneurs and businesses can also bring their work with them on mobile devices through native applications for Android and iOS. These apps give users the same experience they get when they are on a desktop or laptop with just one login and password.

An all-inclusive platform like Zoho One enables users to access correct information anytime and anywhere, encouraging employees to be more productive and efficient.

Overview of Zoho One Benefits

All-in-One Solution   

Zoho One is a full-featured platform that is equipped with more than 35 applications that enable businesses of all sizes to increase their sales, promote their products and services, and manage back-end processes. The software also supports communication between teammates and customers for to facilitate smooth workflows.

Integrated Operations

With Zoho One, businesses can connect their teams and integrate their workflows for a smoother intra-organizational efficiency. Applications included in the platform allow different groups to communicate and collaborate with workmates in the same team and in others. This enables people to get the right information at the right time.

Also, Zoho One is a way of mitigating IT expenses because the platform connects each department at less the cost.

Single Sign-On

Zoho One enables users to access the platform on their desktop and laptop computers as well as on their mobile devices with a single, secure account. This makes accessing the software’s features more efficient. It also helps administrators maintain tight control over business data and security policies.

Broad Ecosystem

Zoho One does not work alone. It is connected with other applications to create an ecosystem of custom apps and extensions available in the Zoho Marketplace that make the platform extendable.

Overview of Zoho One Features

  • CRM
  • Sales Performance Gamification
  • Insights & Reports
  • Contact Manager
  • Sales Inbox
  • Sales IQ
  • Campaigns
  • Social Media Tools
  • Surveys & Feedbacks
  • Forms
  • Help Desk
  • Remote Troubleshooting
  • Business Email
  • Team Communication
  • Projects Management
  • Private Team Social Network
  • Slide Decks Presentation
  • Browser-Based Conferencing
  • Zoho Office Suite
  • Digital Signature
  • Note Taker
  • Password Vault
  • Accounting Software
  • Billing & Invoicing
  • Expense Tracking & Reports
  • Inventory Management
  • Employee Management
  • Recruiting Module
  • Custom Applications
  • Mobile Applications

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho One Position In Our Categories

Because companies have distinct business wants, it is only sensible that they abstain from adopting a one-size-fits-all, “perfect” business application. At any rate, it is almost impossible to stumble on such an app even among branded software systems. The rational thing to do should be to list the varied significant functions that merit scrutiny including major features, price plans, skill aptitude of staff, organizational size, etc. The second step is, you should conduct your research thoroughly. Browse over some of these Zoho One evaluations and scrutinize the other software programs in your list more closely. Such all-encompassing product research ensure you circumvent ill-fitting applications and buy the system which has all the aspects your business requires to achieve growth.

Position of Zoho One in our main categories:

TOP 20

Zoho One is one of the top 20 Business Process Management Software products

If you are interested in Zoho One it could also be beneficial to investigate other subcategories of Business Process Management Software listed in our database of B2B software reviews.

Every enterprise has different needs and needs a system that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some Zoho One Business Process Management Software reviews and ask yourself do you need basic tools or do you need complex tools? Are there any industry-specific features that you are looking for? Find the answers to these questions to assist your search. There are lots of aspects that you need to reflect on and these include your budget, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that offers all that you require to enhance your company efficiency and productivity.

How Much Does Zoho One Cost?

Zoho One Pricing Plans:

Free Trial

Zoho One

$35.00/user/month

Zoho One offers a single enterprise pricing plan for all users. Here are the details:

Zoho One – $35.00/user/month or $30.00/user/month/annual billing

  • 40 Integrated Business Apps
  • Enterprise-level Features
  • Mobile, Native Apps & Extras Included
  • Centralized Administrative Control
  • One Invoice for Your Organization
  • All-In-One Licensing Model
  • Must buy license for every employee

A 30-day free trial is available for interested entrepreneurs and businesses.

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 3

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho One reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho One. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zoho One Comparisons

Zoho One user reviews

The Operating System for Business

Read full review >
Craig Marsh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.05.2020 Company Size: 1-10 Employees Industry: Marketing and Advertising

App is ok with some bugs but support is very poor

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.01.2020 Company Size: 1-10 Employees Industry: Marketing and Advertising

Good Intentions with Poor Execution

Read full review >
Anonymous Reviewer
4/5

Overall impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2018 Company Size: N/A Industry: N/A

What are Zoho One pricing details?

Zoho One Pricing Plans:

Free Trial

Zoho One

$35.00/user/month

Zoho One offers a single enterprise pricing plan for all users. Here are the details:

Zoho One – $35.00/user/month or $30.00/user/month/annual billing

  • 40 Integrated Business Apps
  • Enterprise-level Features
  • Mobile, Native Apps & Extras Included
  • Centralized Administrative Control
  • One Invoice for Your Organization
  • All-In-One Licensing Model
  • Must buy license for every employee

A 30-day free trial is available for interested entrepreneurs and businesses.

What integrations are available for Zoho One?

No information available.

Zoho One average rating:

Average score
3.8/5 (3 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Craig Marsh

PROS: Integration and Breadth of Integration, Security, Price, User Experience, Support.

CONS: Zoho has more than 50 products and although it has built them over 20 years or so, they still bring out three new products per year. This puts them at the bleeding edge. Their technology is at the forefront but there are some reliabilty issues.

Reviewed 3 weeks ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Many functions in on app so it's good for having just one integrated app for business.

CONS: Some bugs are here and there. Integration is not that easy actually even syncing data to be used between apps and exporting and importing data between apps. On-boarding team and Support team don't seem to be knowledgeable enough for their tasks, insensible--many times I asked one thing but explain the other thing which I already explained it in my enquiry, unprepared before calls causing to a huge waste of my time, poor communication, not well-responding to requirements/bugs needed to be fixed, late for sessions/calls many times even 40 min late without informing anything and no show (without letting me in advance or during the appointment time) though our appointments were booked!

Reviewed 4 months ago

Read full review >

More reviews from 3 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The Operating System for Business

Read full review >
Craig Marsh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.05.2020 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Integration and Breadth of Integration, Security, Price, User Experience, Support.

CONS: Zoho has more than 50 products and although it has built them over 20 years or so, they still bring out three new products per year. This puts them at the bleeding edge. Their technology is at the forefront but there are some reliabilty issues.

What do you think about this review? Great Poor

App is ok with some bugs but support is very poor

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.01.2020 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Many functions in on app so it's good for having just one integrated app for business.

CONS: Some bugs are here and there. Integration is not that easy actually even syncing data to be used between apps and exporting and importing data between apps. On-boarding team and Support team don't seem to be knowledgeable enough for their tasks, insensible--many times I asked one thing but explain the other thing which I already explained it in my enquiry, unprepared before calls causing to a huge waste of my time, poor communication, not well-responding to requirements/bugs needed to be fixed, late for sessions/calls many times even 40 min late without informing anything and no show (without letting me in advance or during the appointment time) though our appointments were booked!

What do you think about this review? Great Poor

Good Intentions with Poor Execution

Read full review >
Anonymous Reviewer
4/5

Overall impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2018 Company Size: N/A Industry: N/A

PROS: Zoho One offers access to a great suite of applications that are easily customizable, and in most cases, they can be integrated. All of this at a fairly reasonable price. There are many pleasing aspects to the design.

CONS: Customer support is a nightmare! The people who work for Zoho are very nice and they genuinely want to help, but they can't because Zoho is so disorganized. Zoho takes great pride in being a company of engineers that think sales is a dirty word. Unfortunately, this leads to ignoring the customer experience in the pursuit of new and better features. Each development group works in a silo. If you have a problem with mail and the CRM, you have to work with two different teams to find a solution, and too often one team will implement changes without checking to see if they will adversely affect the use of other Zoho applications. When I started using Zoho One, they told me that I'd have a concierge who would help. It's been over three months since I contacted my concierge about an issue that is still unresolved. All he did was tell me that he was going to connect me with a customer support team.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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