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User review of Zoho Support

A marketing company that uses Zoho Support

- by Rebecca

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

What can I say, a great and intuitive tool, firstly. It is navigated simply, and it leads to significant time saving.

What aspects are problematic or could work better?

I am not going to deny that the setup was complicated. I expected something simpler so I had to ask for professional help. However, once you're done with it, using the program is fairly simple.

What specific problems in your company were solved by this product?

Significant improvement of our customer support.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.