What are the best aspects of this product?
What can I say, a great and intuitive tool, firstly. It is navigated simply, and it leads to significant time saving.
What aspects are problematic or could work better?
I am not going to deny that the setup was complicated. I expected something simpler so I had to ask for professional help. However, once you're done with it, using the program is fairly simple.
What specific problems in your company were solved by this product?
Significant improvement of our customer support.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Marketing and Advertising
How many people in your company actively use this product?
How long is your contract with the vendor?