blacknight.com Server is hacked and they even do not reply

What are the best aspects of this product?

My server with blacknight.com is hacked. And they even do not care to inform customer, what to do. They dont reply to users and site is down for more than 8 days now. Finally got reply after 8 days and look what they tell. Scam artist? Yes. Do not use blacknight.com This is total ripoff company. Their service is sucks.

What aspects are problematic or could work better?

They do not provide refund.
They do not provide data.
Their servers always down.
Check the ticket image. Scam company. No#1 scammers of hosting industry.

Proof: https://ibb.co/9VYMg8H

Are you a current user of this product?

Yes