Would Not Recommend – Product looks good, but very complicated & poor company service

What are the best aspects of this product?

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

What aspects are problematic or could work better?

Customer service. It appears if you have problems the only person to speak with is Michael (the company owner?) so it appears it's almost a one man show. We had many issues and ultimately cancelled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication. It was a complete waste of time dealing with this company.

What features/services would you like to see in future versions of this product?

Hiring staff who are customer service oriented.

As far as features, it appears to be quite feature rich already. The App definitely needed an update though as its feature lacked.

What specific problems in your company were solved by this product?

This was meant to be our company's CRM tool. We a smaller company (less than 20) so this appeared to be a cost effective and feature rich CRM. I can't fault the product, but rather the customer service, billing, and technical expertise required to "operate" the CRM. It probably works very well if you can employ a full time person dedicated to just this product for your company, but if you're like us, and just want something simple, quick, and easy to use then stay away from this company.

Are you a current user of this product?

No