SITE NOT SECURE, many bugs, horrible docs, no support

What are the best aspects of this product?

Attempt to integrate all back office functions - but fails. CRM, EM, DM, etc. Email marketing simply doesn't work. Vendor agrees it is inordinately complicated (um … have you heard of MailChimp? How hard can it be?) and offers to help only if you buy consulting hours. Emails and documents look like the work of a middle-schooler, definitely can't be presented to customers.

What aspects are problematic or could work better?

CHROME WARNS NOT SECURE! VENDOR SUGGEST USE ANOTHER BROWSER!! WE HAD TO OVERRIDE CHROME SECURITY TO GET IN AND GET OUR CRITICAL BUSINESS DATA OUT QUICKLY!!! Many, many bugs and endless usability problems. Could not be bothered to figure it all out, we gave up. Minor example, reflecting attitude more than anything: Country drop-down list cannot be overridden or added, but does not include UK, United Kingdom, Britain, or Great Britain. Great, I can't address my customer in London. And much more...

What features/services would you like to see in future versions of this product?

Basic elementary security at least. Better would obviously be security suitable for mission critical and highly confidential data! Then fewer and manageable bugs, and a half-decent usability. Oh, and if you still need it, some support perhaps. Any support.

What specific problems in your company were solved by this product?

None. It caused us more problems than it solved, and was a big waste of time and money.

Are you a current user of this product?

Yes