Best-in-class UI and top-notch support; Absorb is a standout in a crowded LMS market

What are the best aspects of this product?

As a fast-growing, small/mid-sized tech company, one of the things that we like about Absorb is that it's easy to use at our current size, but is also scalable. It's not an easy task to find products that aren't overly complicated for our current needs but that we can also trust to scale with us as we grow. As a software and data quality engineering company, we have high expectations for the products that we use internally. When looking for a learning management system, we reviewed several and were surprised to find that many of them had functional and design bugs. We can tell by the quality of their product that the Absorb team cares about the customer experience and their development team pays attention to the details. For a company as fast-paced as ours, we don't have the time to get stuck on hold or lost in phones mazes before we finally reach a 3rd party support person who doesn't know the product and has to read from a script. The top-notch, personalized support ecosystem that Absorb has is comprised of in-house team members who know the product and understand how we're using it. We can get answers fast with minimal interruptions to our workflow. This alone makes them a standout from the competition in our opinion. In addition, the Learner and Admin interfaces are customizable, clean, easy on the eyes and are clearly built by a team that values innovation and human-centered design.

What aspects are problematic or could work better?

The built-in Absorb Academy learning paths for admins and instructors are great, but the external knowledge base isn't particularly robust or well-organized. Fortunately, they let us know that that an update is currently in-progress. This isn't really a big deal for us because whenever we can't find an answer in the knowledge base, we just email our dedicated support manager and always get a quick reply. The only other thing that has been problematic so far is that the process for adding 3rd party courses (e.g. LinkedIn Learning) to the catalogue is a bit clunky and time-consuming.

What features/services would you like to see in future versions of this product?

We'd love to see more social learning features and a smoother process for adding and curating 3rd party content. We'd also love to have the ability to create and save course configuration templates so that we could add more than one course at a time without having to configure each one independently.

What specific problems in your company were solved by this product?

We were looking for an LMS that would allow us to easily consolidate our in-house and 3rd party training content so that learners could access it in one place. We also needed a way to easily automate tracking and wanted an LMS that our learners were actually excited to use. We have found Absorb to be an affordable solution that is flexible enough to accommodate our needs and robust enough to scale with us as we grow.

Are you a current user of this product?

Yes