User review
of Accurate Tax
Dismal Customer Support
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Nothing. I never used the software. You can see below why I never used it.
What aspects are problematic or could work better?
For over 4 weeks, I attempted to call and email this company, so that I could understand if their reports would work for my situation. Out of 30 or so phone calls, none were returned. Out of 50 or so emails, Pete Petraco, my sales rep only returned only a few. He promised to send me a sample report, but never delivered on his promise.
What features/services would you like to see in future versions of this product?
Customer Support would be a good start.
What specific problems in your company were solved by this product?
None. I'm hoping that Avalara can help.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Sporting Goods
USAGE & IMPLEMENTATION
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
endless wasted hours
What is your total annual cost for using this product?
don't know
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
nope
