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User review of Acronis Backup and Recovery

Full featured backup with virtualization and cloud technology

- by Dan Gospe

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Acronis has the ability to virtually boot from your backup media, which saves you from a lot of downtime if your server fails. The cloud storage is also pretty cheap when comparing to other services. We moved our clients from a different solution to Acronis, and saved a lot of money while increasing value, in being able to virtualize servers from the actual backup media.

What aspects are problematic or could work better?

The cloud interface and dashboard are very slow sometimes, and will kick you off in the middle of doing something from time to time. It takes patience to set up. However, it performs very well when you do set it up. Reporting is also not very full featured and are difficult to dig through, so we rely on alerts instead.

What features/services would you like to see in future versions of this product?

It would be nice to have better reports for the MSP who is using this software for their clients. Right now, you have to rely on email alerts or visually inspecting the dashboard. Some errors are false alerts, so digging through them all can be time consuming. A better reporting feature would be ideal. Also, the speed of the cloud interface is an issue that should be solved.

What specific problems in your company were solved by this product?

We now can offer local backups to our clients that can virtualize from the backup media, which increases the value of our services. We did not have to raise prices to offer this, in fact we saved money from our previous solution.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer & Network Security

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

eFolder, Storagecraft ShadowProtect, Mozy

Why did you decide to change it?

Costs were too high, and we also needed something that could virtualize from backup media.

Are you satisfied with the change?

Definitely!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It keeps our data protected in case of emergencies.
  • It enables us to protect and save our data in the cloud.
  • It restores lost files quickly and easily.

PRICING & COSTS

What was the cost of implementing this product?

Negligible, as we were saving money during the conversion

What is your total annual cost for using this product?

12000

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

No information provided by the reviewer.