We are a happy long term customer of Agiliron

What are the best aspects of this product?

We've been a Agiliron customer since about 2015. At the time, we had a brick and mortar store, What attracted us to Agiliron initially while we used it for website and Amazon selling, it had the potential to also support a brick and mortar store (which we never used, since we shut down the brick and mortar store in 2018). We are a B to B business, and Agiliron attracted us in that the back end was well suited to a business that creates quotes and invoices and often billed customers offline.

We were a modest mom-and-pop customer of Agiliron. We appreciated that they allowed us to stay at a modest product and pricing tier that became obsolete, yet allowed us access to the tools to present ourselves as a B to B business as they advanced the platform over the decade.

The on-boarding was very pleasant and well supported. The paradigm of all tables can be uploaded and downloaded as excel files worked well for us.

Support for the large part is always excellent. Particularly any issue that impacted commerce was always dealt with quickly. And generally, they were good sports about issues that cropped up as they evolved the platform around us. Since we were effectively a legacy customer, there were at times their were mild growing pains as the system evolved around us and left us behind. Some were fixed, some were not. Overall we felt we were getting great value and didn't sweat the small stuff.

For the first several years we used the Amazon integration and a credit card processing service, as well as general quoting and invoicing. The Amazon and credit card processing integrations worked great. We stopped selling on Amazon after several because the products we had available were too low margin to sell profitably.

While we did modest Internet business, we mostly sold regionally and used Agiliron more as an online catalog that we could easily generate quotes and invoices from and sometimes order entry by customers. We appreciated we could set web sales to not complete a sale until we effectively approved them (by way for a pass phrase). Agiliron was always our main quoting and invoicing tool.

We knew our Agiliron sell website had good visibility, as we had several products from our distributor catalogs that were not anywhere else on the net. For those calls, we sometimes took the sale. Most of the time, we instructed the account how to buy in their own region.

We shut down our business at the end of 2025 and thank the Team at Agiliron for hosting and supporting over the years. Agiliron worked great for us. Jim and Carol at PGH Batteries.

What aspects are problematic or could work better?

Having email only support is quirky, but it worked well enough.

What features/services would you like to see in future versions of this product?

We were surprised that Agiliron did not integrate with Quickbooks Payments on the B to B channel (it did on other channels).

What specific problems in your company were solved by this product?

It was both our online product catalog, web presence, and handled all back-office workflow of generating quotes and processing shipments and invoicing.

Are you a current user of this product?

Yes