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User review of Alchemer

Unreliable tool

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

It has a lots of online research tools. You pay an annual subscription and can use it without limitations

What aspects are problematic or could work better?

Lot´s of server issues and data losses. The offline mode is awfull and the customer service is slow and doesn´t solve their technical issues.

What features/services would you like to see in future versions of this product?

Server reliability, and offline app, a customer centric approach to customer experience and service

What specific problems in your company were solved by this product?

Online and offline interviews. But it was a bad decision, and we are having troubles with our customers, caused by the lack of reliability of Alchemer service

Are you a current user of this product?

Yes

No information provided by the reviewer.

FEATURE DETAILS

No information provided by the reviewer.