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User review of Appoint.ly

Great tool for scheduling my appointments

- by Claudia Słowik

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The most important ones: simple integration with my calendar, time zone synchronization, and manual adjustments of my availability. These are the core of the app and it all works exactly as I expect such app to work. Despite, I really like the UX, the design, and the reminders before the meetings. And I have to mention customer support - very nice, polite, and always ready to help.

What aspects are problematic or could work better?

It's not a really big issue, but as I have to write something, I'll go with it: Setting a break between meetings. When I set it, it's added automatically to all the slots. I think it would be awesome if it could be added only once some appointment is scheduled. But I don't know if it's even possible to make - I imagine it may cause problems when people would try to schedule an appointment for the different hour at the same time.

What features/services would you like to see in future versions of this product?

+ ability to merge a few users into one appointment type (for instance: demo on our website - one user to be chosen among the available ones)

What specific problems in your company were solved by this product?

Sending back-and-forth emails. We used to waste our time on trying to find the time that would fit both us and our clients. With Appoint.ly, our clients simply choose what fits them, and as it's integrated with our calendars - it's always fine for us.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

FEATURE DETAILS

Self-Service

24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Real-Time Availability
5
amazing