Terrible customer and sales service

What are the best aspects of this product?

Nothing. We didn't even start using it because of the inability to negotiate with customer support.

What aspects are problematic or could work better?

Terrible customer and sales service. They oversold a number of licenses by far (misguiding and misinterpreting our needs). Their sales team provided a training session via zoom (3 calls 1.5 hour each) that in fact turned out to be a Quick Start program (they never communicated on the calls that it was onboarding program) that apparently charge XK USD - over 4 digit number per hour for a distant training call. During the call, we set up an account for testing purposes and never used it afterward since the software did not meet our needs and requirements. We never started using their software and requested to cancel the contract then. Now, they are chasing us to pay annual contract licenses as per originally quote and threatening with the court. Bad policies and totally inflexible.



Another problem is that they never provided the actual trial (our team never used it but they claimed they set up accounts, no confirmation was received on our side).

Are you a current user of this product?

No