- Home Fixed Asset Management Software Real Asset Management Asset4000 Excellent customer service
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User review
of Real Asset Management Asset4000
Excellent customer service
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Excellent customer service. The person who answers the call is always able to talk me through solutions to problems
What aspects are problematic or could work better?
It's very difficult to account for two or more assets merging together
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
SAP
Why did you decide to change it?
Integration with accounting module was causing problems
Are you satisfied with the change?
Yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us to easily handle change requests.
- It automates depreciation calculations.
- It assists us to maintain detailed asset records.
PRICING & COSTS
What was the cost of implementing this product?
unknown
What is your total annual cost for using this product?
approx £4,000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
unknown
