Awful

What are the best aspects of this product?

I had 1 phone conversation with someone that was pleasant.

What aspects are problematic or could work better?

Everything - No communication on problems or questions. I can't initiate any question and get a response outside of 10 days when my CEO has to reach out. Not acceptable when IRS has deadlines. I can't get copies of any report. They do not send 1099's timely. Just awful service.

What features/services would you like to see in future versions of this product?

none

What specific problems in your company were solved by this product?

none

Are you a current user of this product?

Yes