- Home Tax Software ATX Very good experience until I switched to a different software.
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User review
of ATX
Very good experience until I switched to a different software.
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by Sally Lyon
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
The product was easy to use, there were some problems with the links between forms. I used this product for about 10 years.
What aspects are problematic or could work better?
The product is expensive if the amount of returns prepared is small. I do between 40-50 returns a year. When I switched to a different software this year (2017 return prep), I was locked out of the software even though I had paid full price and unlimited use for 2016. I think this is unethical.
What features/services would you like to see in future versions of this product?
Don't care anymore.
What specific problems in your company were solved by this product?
Great when a per return service was available.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Accounting
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Proseries
Why did you decide to change it?
I liked ATX better
Are you satisfied with the change?
yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It stores taxes on our computer.
PRICING & COSTS
What was the cost of implementing this product?
1700
What is your total annual cost for using this product?
1700
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Shortcuts & Macros ok
3
Return archiving very poor
1
