- Home Project Management Software Autotask Wonderful service, Amazing product
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User review
of Autotask
Wonderful service, Amazing product
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It allows for better prioritization and delegation of needed services within our network.
What aspects are problematic or could work better?
I cant think of one
What features/services would you like to see in future versions of this product?
quicker mobile access
What specific problems in your company were solved by this product?
I have been very impressed by the customer service team in general
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
I am not allowed to disclose
What is your total annual cost for using this product?
1824
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Tasks
Task Creation and Assignment very good
4
Due Dates very good
4
Task Prioritization very good
4
To-Do Lists amazing
5
Collaboration
Collaborative Project Planning very good
4
Comments very good
4
Documents and Uploads very good
4
Projects
Gantt Chart/Project Map very good
4
Calendar View very good
4
Baselining/KPIs very good
4
Project Budgeting very good
4
Issue Tracking very good
4
Platform
Alerts very good
4
Mobile very good
4
User Access & Permissions very good
4
API/Integration very good
4
Reporting and Dashboards very good
4
Customization very good
4
Performance and Reliability very good
4
