An impressive tracking and management platform.

What are the best aspects of this product?

Auvik is easy enough for a nonspecialist to use; and powerful enough for an expert to maximize its robust features. It allows us to quickly address customer queries regarding their device bandwidth and consumption. Invoicing using the platform is easy too.

What aspects are problematic or could work better?

For some reason, Auvik has stopped introducing significant product updates in recent years. Still, you won't hear me complain about it because it remains to be a robust tool at a reasonable cost. There are certain additional features that I hope they will add soon though. For example, it would be nice to have a device health reading tool as well as regular updates on its power. I've already asked the developers to consider adding these features, but I have yet to see their promises come to life.

What specific problems in your company were solved by this product?

We use Auvik to keep track of our clients' devices. So far, we've been able to save more when using Auvik compared to other devices. Once everything is set up in our network, onboarding, monitoring, and collecting the data of clients become easy. I've been able to create a template for the data that we need so I can simply fill in the details that I need for my reports.

Are you a current user of this product?

No