Availity changed the way we verify insurance coverage because we work fast and efficiently.

What are the best aspects of this product?

There is no need to ask my secretary to come to work 2 hours before the clinic opens to call the insurance company. Now we can get all the information needed for our customers in a few minutes. I also noticed that my staff is more motivated to accept patients because their workload is now made more comfortable.

What aspects are problematic or could work better?

They need to work on missing or incomplete information. This may sound like a minor issue to most clients, but it leaves us feeling disappointed. We paid for the platform, and we expect excellent service in return.

What specific problems in your company were solved by this product?

We are now able to accomplish more tasks through the help of Availity. We got rid of tons of paperwork, and everything in the workplace is well organized. Plus, we got rid of calling insurance companies, which is very cumbersome if you'd ask me personally.

Are you a current user of this product?

Yes