It’s easy to use plus all of our employees love Availity.

What are the best aspects of this product?

Before Availity, we didn't have any platform that can help us with insurance verification. We had to do things manually, which very challenging because we also have to multitask and talk to patients at the same time. Using this software has made a significant impact on our lives. Based on my personal experience, I no longer have to spend long hours calling insurance companies to verify some information from their reps.

What aspects are problematic or could work better?

Part of my job is to determine the type of plan each patient has before I could qualify him for a procedure. When doing this through Availity, I need to through several steps as part of their verification process. I find it challenging because there are times when I only have limited information on the patients' files. Usually, it would ask for the patient's birthday or NPI code, which is not readily available.

What specific problems in your company were solved by this product?

It helped is to simplify the entire process of insurance verification. We were doing it manually before Availity, and it is not that easy. You have to wait in the queue for your turn, especially during peak hours.

Are you a current user of this product?

No