It’s the best platform to extract essential information about insurance claims.

What are the best aspects of this product?

This platform is handy and informative in our line of business. Every day we deal with tons of medical claims coming from our patients. We are thankful for Availity because it provides us the information we need before treating patients, which is very convenient.

What aspects are problematic or could work better?

Dealing with rejected claims is such a big headache. No one wants to deal with it because it's too stressful on our end, but we have no choice but to do it. However, we found out that not all insurance companies are allowed to file an online dispute through Availity. Meaning we need to go through a long process, which sometimes takes days to resolve.

What specific problems in your company were solved by this product?

Our staff can pull up various information by using one platform. Everything is organized, centralized, making our team more effective in the office. Also, viewing medical bills and insurance status is made possible, which many of our clients appreciate.

Are you a current user of this product?

No