The site is full of information. It can make follow-ups on insurance claims by batches.

What are the best aspects of this product?

The platform is very organized and detail-oriented, which I genuinely appreciate using. It doesn't take too much time and effort to verify claims. Rather than calling all, I need to do is research. It saves me a lot of time and reduces the amount of paperwork that I need to work on at the office. I didn't have any difficulties using the site because of its ergonomic layout.

What aspects are problematic or could work better?

I think that my major complaint is the limited number of insurance companies that the platform supports. We have clients who have insurance with other companies that Availity is unable to support. Of that's the case, I have no choice but to do all of the work manually, which is cumbersome, especially if I have similar cases within the day. Also, I would like to point out that since the site is loaded with too much data, I sometimes feel overwhelmed.

What specific problems in your company were solved by this product?

Without Availity, I will always be stuck on the phone verifying insurance claims from different companies. I'm glad that I can maximize it and do follow-ups on my free time. I don't have to worry about the accuracy of the data that it's giving me because I seldom encounter errors.

Are you a current user of this product?

Yes