User-friendly and provides fast results which is very much appreciated.

What are the best aspects of this product?

I can accomplish more tasks and paperwork at the office. No need to spend more than 50 percent of my time waiting or chatting with insurance agents. I can easily retrieve whatever information I need using Availity. It's easy to learn, and I feel more productive, which is a good thing.

What aspects are problematic or could work better?

Sometimes the system is down so we couldn't use it for several hours. Also, there are instances wherein the total amount used is not shown on file, so I need to verify that information manually.

What specific problems in your company were solved by this product?

Saves time and effort in verifying most cases. We can schedule procedures ahead of time, which most clients prefer. Also, the information that I'm getting from Availity is the same as what the agents are giving me. The only difference is I don't have to wait forever to get what I need.

Are you a current user of this product?

No