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User review of bark

could be so much better

- by Craig Lonie

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Ok honestly I thought I would give this a go despite reading bad reviews, I have spent £1596.63 on leads over the last two months I've gotten in £1950 paid for work not a lot of profit

The problem with bark is it SHOULD work but people are horrible when they can hide. Like the people who reach out to my full 100%profile (it's a bark thing) for a quote then don't answer the phone or respond to the email after me spending up to £28.00 on an aerial photography lead, this is soul destroying or the examples of people I phoned ten minutes after the bark has gone live, and the jobs went already yeah someone else is doing it for me sorry I forgot to cancel the bark .

Do you get a refund of your bark credits no, no you don't because the phone was answered and the person who requested the bark has no culpability.

Credits!!!! that's another thing you buy credits with hard cash and you bid for jobs using credits each credit cost £1.20 so you get the bark and have to spend 28 credits to answer it that's actually £33.60 to spend on a job no-one will pay you more than £250 for and even if you can get that much just bid with pounds credits is a crap system trying to disguise what people are actually spending. and its a lot

What is a job worth???, this is another thing wrong with bark they have a suggestion of most people pay £???? for this, that is way under what I would charge as a photographer this section sets up a race to the bottom if people read that and set up a request they expect to pay a figure no-one wants to work for, that figure just makes suppliers angry and we then have to defend our craft

overall its been a fair experiment I'm a good salesman and can talk people into things on the phone if you are weak in this department you will not make money I knew I would break even I even hoped it could work but it can if you add up my time and petrol and another expense BARK.COM hasn't made me a penny so ill leave
If you are going to go ahead be warned its not a great model it could be so much better if you only paid for jobs you won but that would be too much to ask from bark i think



Craig Lonie

What aspects are problematic or could work better?

stop charging people up front charge for jobs won

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Photography

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

1500

What is your total annual cost for using this product?

1500

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Project bidding
1
very poor
Freelancer profile
3
ok
Monetization plan
1
very poor
Payment gateways
1
very poor
Mobile suport
3
ok
Certifying tests
3
ok
Invoice generation
3
ok
Time management
3
ok
Dispute resolution
3
ok
Communication tools
3
ok