Allows everyone to be on the same page

What are the best aspects of this product?

Everything is seamless when it comes to Basecamp. You do not have to turn to a different platform or avenue when you want to send a message to your team. You can do it on the same platform which makes communication easier. Apart from that, you will also be able to reach out to your clients and share with them the status or progress of the project you are undertaking for them. With Basecamp, your team members will be able to work on a project together while they stay on the common objective without anyone deviating from the goal. It helps to send video files to client and share with them the files you want them to see. On top of that, you can hide some of the files or things you do not want them to see and thus the control advantage.

What aspects are problematic or could work better?

There are few things that I did not like about this tool. Although reliable, when it comes to the text documents, you are required to do a lot of formatting. This can be time consuming and tiring at some point. Also, the calendar feature is too basic and we were looking for something which is complex for our production. As a result, we no longer use Basecamp for our calendar needs. It would be better if the developers could improve the design of that feature so that we can utilize all the features Basecamp has to offer. Also, we love to archive files but with this tool those files, which are in the archive are accounted for when it comes to your file limit.

What specific problems in your company were solved by this product?

We have managed to solve multiple problems when managing projects. We have clients to satisfy and team members to manage. To make sure that the team members are on the same page, there is the to-do list feature which keeps the members on course when it comes to what they are supposed to do. For the client team member communication, that is taken care of by Basecamp. You can communicate with the client now and then to report to them on the progress of the project. Apart from that, you will be able to review the objectives and requirements on the client as they observe the status of the project. On the same platform, we are able to share files among team members and clients which makes our work easier moving forward.

Are you a current user of this product?

Yes